Our client was very excited when they purchased their new 2017 Cadillac Escalade.
His first visit to the Cadillac dealership was on January 22, 2018 because the passenger running boards were sticking at times.
He was back at the dealership on June 20th to have the running boards looked at again.
The next visit was on November 20th for numerous items which included the passenger side step not always operating, the driver’s side step not working at times, at idle gear there was a roughness to the vehicle like the engine was stumbling and there was a pinging coming from the engine. Other problems were when at a stop the transmission would suddenly lunge forward, when accelerating at lower gears the transmission would lunge into gear, the front brakes were making noise and the USB was not working.
The last visit to the dealership was on January 22, 2019. The complaints were that the brakes were making noise, driver’s side running board would not always work, the passenger side door panel was not secured at the top, the vehicle exhibited a rough idle in gear and you could feel the Escalade shake and the transmission, on acceleration, was jerking and jolting at low gears.
At this point our client called our office to find out if his vehicle might be a lemon. He spoke with California Lemon Law Attorney, Barry L. Edzant. Barry requested he send some documents for review. Soon there after our office was retained and a demand letter was sent to General Motors Corporation to buy back our client’s 2017 Cadillac Escalade under the California Lemon Law.
GMC agreed to repurchase the vehicle which included reimbursing our client for his down payment, all payments made, his registration, pay off the balance minus a mileage fee allowed under the California Lemon Law. They also paid attorney fees.
Our client was very happy with the buyback of his vehicle. If you think your vehicle might be a lemon because of repeat problems that the dealership is unable to fix or the vehicle has been out of service in the hands of an authorized dealership for 30 days or more (the 30 days do not have to be consecutive or for the same problem) please call our office at 888-395-3666 for a free consultation.
