Category Archives: FCA

Jeep Safety Alert: Windshield Defrosting Systems

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Chrysler (FCA) will be contacting the owners of certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee over a failure to comply with Federal Motor Vehicle Safety Standards (FMVSS) related to windshield defrosting and defogging systems. Owners of affected vehicles are urged to take immediate action to rectify this potentially hazardous issue.

In June 2023, FCA Technical Safety and Regulatory Compliance (TSRC) organization received reports indicating a potential malfunction in the windshield defrost system of certain 2021-2024 Jeep Wrangler Plug In Hybrid Electric Vehicles (PHEVs) and 2022-2024 Jeep Grand Cherokee PHEVs. This issue raised concerns about the vehicles’ compliance with FMVSS.

An investigation conducted by FCA determined that a subset of these vehicles may have been built with incorrectly programmed hybrid control processor (HCP) software. This flaw could result in the disabling of the windshield defrost system under specific conditions. The affected period for the Jeep Wrangler spans from September 2, 2020, to August 24, 2023, while for the Jeep Grand Cherokee, it extends from July 23, 2021, to December 5, 2023.

A disabled windshield defrost system poses a significant safety risk, as it can impair outward visibility during critical driving conditions, potentially leading to accidents. In response to this safety concern, FCA has initiated a voluntary safety recall of the affected vehicles.

To address the issue, authorized dealerships will update the HCP software to rectify the programming error. This corrective action aims to restore the proper functioning of the windshield defrosting and defogging systems, ensuring optimal visibility and driving safety for affected vehicle owners and occupants. This recall, identified as recall number 04B by Chrysler, carries the NHTSA campaign number 24V-111.

Jeep Wrangler 4XE Plug-In Hybrid Repeated Problems

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Jeep Wrangler 4XE The Jeep Wrangler 4XE plug-in hybrid has faced a series of challenges that have left many owners questioning the reliability of their vehicles. Reports from owners highlight a range of issues, from stalling engines that cannot be restarted to transmission errors, battery defects, and more serious safety concerns.

One common complaint among Wrangler 4XE owners is the vehicle’s tendency to stall unexpectedly, leaving drivers unable to restart the car. This issue is not just inconvenient but poses a significant safety risk, especially if it occurs in traffic or remote areas. Additionally, there have been reports of defective batteries and blown fuses, further contributing to the vehicle’s unreliability.

Transmission problems are another significant issue, with some owners experiencing leaks and errors, alongside instances where the shifter becomes stuck in park, rendering the vehicle immobile. Warning lights, such as the check engine light and power steering light, frequently accompany these mechanical failures, along with messages indicating the need to “Service Electronic Stability.”

Charging issues have also been a point of frustration. Errors like “Service Charging System” have been reported, alongside malfunctions in the Power Inverter Module (PIM), further complicating the ownership experience. In some cases, these electrical issues lead to a complete loss of power, preventing the vehicle from starting.

More alarming are reports of oil leaks from the exhaust and rear undercarriage, with one vehicle diagnosed with a bad pinion seal on the rear axle at merely 241 miles on the odometer. The recurrence of such leaks, accompanied by smoke and the potential risk of fire, underscores the severity of the Wrangler 4XE’s problems.

The erratic behavior of the vehicle’s transmission and propulsion systems, including sudden stops in the middle of highways and unintended acceleration that has led to property damage, raises significant concerns about the safety and reliability of the Jeep Wrangler 4XE.

For owners facing these daunting issues, California’s Lemon Law provides a beacon of hope. This law is designed to protect consumers who have purchased or leased new vehicles covered by a manufacturer’s new vehicle warranty. If a vehicle proves to be defective and cannot be repaired after a reasonable number of attempts, the manufacturer is required to either replace the vehicle or refund the purchase price to the consumer.

Under the California Lemon Law, owners of the Jeep Wrangler 4XE experiencing repeated failures that substantially impair the vehicle’s use, value, or safety may be entitled to relief. It’s essential for affected owners to keep detailed records of all repairs and attempts made to address the issues, as these documents will be crucial in pursuing a lemon law claim.

The myriad of problems faced by Jeep Wrangler 4XE owners highlights the challenges in the automotive industry’s shift towards electrification, especially in models that are expected to perform under the demanding conditions for which Jeeps are renowned. For those grappling with these defects, understanding and utilizing the protections offered by the Lemon Law can provide a pathway to resolution and ensure that manufacturers are held accountable for the reliability and safety of their vehicles.

2023 Chrysler Pacifica PHEV Fire Risk

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A small number of 2023 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV) have encountered a significant safety issue, prompting concerns and a recall. A flaw in the battery system could potentially lead to vehicle fires, a risk that poses a serious threat to both vehicle occupants and property.

At the core of the problem is an off-location 12V isolator post in some of these vehicles. This defect may cause a short circuit in the 12V battery positive (“B+”) circuit, leading to a vehicle fire, regardless of whether the ignition is on or off. The gravity of this issue is evident, as vehicle fires can significantly increase the risk of injury to both the occupants and bystanders, as well as cause extensive property damage.

In response to this discovery, FCA US (Fiat Chrysler Automobiles United States) has initiated a voluntary safety recall for all affected Chrysler Pacifica PHEV models. This recall, identified as B0A by FCA US and 23V-753 in the National Highway Traffic Safety Administration (NHTSA) campaign, aims to address this critical issue.

It’s important to note that the recall stems not from a defective part, but rather from an assembly issue. Specifically, the vehicles in question may have been built with a 12V anti-rotation stud that is incorrectly positioned. The solution involves modifying the isolator to correctly fit this anti-rotation stud, thereby mitigating the risk of a short circuit and subsequent fire.

In the meantime, owners of the affected vehicles are strongly advised to take precautionary measures. FCA US recommends that these vehicles should not be parked inside buildings, structures, or near other vehicles. The reason for this guidance is clear: to minimize the risk of fire spreading and causing further damage and potential injuries. Owners are encouraged to park their vehicles outdoors and away from structures until the necessary repairs are completed.

This recall and the associated risks highlight the complexities and potential dangers inherent in modern automotive technologies, particularly in hybrid and electric vehicles. While these technologies offer numerous benefits, including environmental advantages, they also introduce new challenges in terms of vehicle safety and reliability.

The Chrysler Pacifica PHEV’s recall serves as a reminder of the importance of stringent quality control and thorough testing in vehicle manufacturing. It also underscores the need for quick and decisive action by manufacturers and regulatory bodies when potential safety issues are identified, ensuring the safety and well-being of vehicle users and the general public.

2022-2023 Jeep Wagoneer and Grand Wagoneer Airbag Safety

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airbagCertain 2022-2023 Jeep Wagoneer and Grand Wagoneer vehicles could experience a compromised side curtain air bag (SABIC) deployment due to an improperly seated upper B-pillar. These vehicles fail to comply with the requirement of the Federal Motor Vehicle Safety Standard for ejection mitigation.

Fiat Chrysler Automobiles (FCA) became aware of the problem in June 2022 when the FCA technical Safety and Regulatory Compliance (TSRC) organization was informed of a potential issue related to the upper B-pillar trim that could result in a compromised SABIC deployment in some 2022-2023 Jeep Wagoneer and Jeep Grand Wagoneer vehicles. FCA analyzed warranty claims, customer records and vehicle history to identify reports of improperly seated upper B-pillar trim. They held meetings with FCA Interior Engineering and Manufacturing to review the issue and understand the part design failure mode.

According to the defect report, when the ejection propulsion mechanism propels the ejection impactor into the impact target locations of each side daylight opening of a vehicle according to the test procedures specified in S5 of this standard, the most outboard surface of the ejection head form must not displace more than 100 millimeters beyond the zero displacement plane. Vehicles with the upper B-pillar trim not fully seated may have a compromised side airbag inflatable curtain deployment that may not meet this requirement. A compromised deployment of the SABIC can reduce occupant protection in the event of a crash, resulting in an increased risk of injury to vehicle occupants. If a vehicle has this problem, the driver may notice a loose fit and/or rattle in the B-pillar.

This recall is not related to a part defect but rather an assembly issue where the vehicle may have been built with an improperly seated upper B-pillar trim. The remedy will be to inspect and, if necessary, reseat or replace all loose or broken upper B-pillar interior trim pieces. FCA US, LLC’s number for this recall is 76A and the NHTSA campaign number is 23V-545.

Jeep Grand Cherokee Incorrectly Installed Rear Coil Springs

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Chrysler (FCA) has recently taken steps to address a potential safety issue that could pose a risk to owners of certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. The concern revolves around the rear coil springs, which may have been incorrectly installed during the manufacturing process. This misalignment could lead to the complete detachment of the coil spring while the vehicle is in motion, potentially increasing the likelihood of accidents.

In response to reports received in March 2023 about a 2023 Jeep Grand Cherokee experiencing a rear coil spring detachment while driving, FCA US Technical Safety and Regulatory Compliance (TSRC) launched an investigation. The aim was to thoroughly examine the situation, including the design and assembly process of the coil spring, as well as reviewing measurement data for both the part and the affected vehicles. Although no accidents or injuries have been reported thus far, FCA US has decided to initiate a safety recall for the impacted models as a proactive measure.

The defect report indicates that certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles were built with rear coil springs that may not have been properly installed. This installation error could result in the coil spring shifting out of its intended position. If the rear coil spring becomes detached while the vehicle is in motion, it can pose a hazard not only to the occupants of the affected Jeep but also to operators and passengers of other vehicles sharing the road. The sudden detachment of the coil spring without any warning can potentially lead to accidents and cause injuries.

To address this issue, Chrysler authorized dealerships will conduct thorough inspections of the rear coil spring assemblies in the affected vehicles. If any problems are identified, the necessary repairs will be carried out promptly. It is crucial for owners of the impacted Jeep models to have their vehicles inspected to ensure that the rear coil springs are correctly installed, thereby mitigating the risk associated with this issue.

For reference, the safety recall associated with this concern has been assigned the identification number 64A by FCA. Additionally, the National Highway Traffic Safety Administration (NHTSA) has designated the corresponding campaign as number 23V-413.

Crankshaft Position Sensor Failure

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Fiat Chrysler Automobiles (FCA) has recently taken action to address a potential problem that may affect certain 2014-2019 Ram 1500 trucks and 2014-2020 Jeep Grand Cherokee SUVs. The issue involves an unexpected engine stall, which could pose a safety risks to vehicle owners.

In May 2023, the FCA Technical Safety and Regulatory Compliance (TSRC) organization initiated an investigation into certain models manufactured between 2014 and 2019 for Ram 1500 trucks and between 2014 and 2020 for Jeep Grand Cherokee SUVs. The focus of the investigation was on vehicles equipped with 3.0L Diesel engines. It was discovered that these particular vehicles had a tone reluctor wheel with an insufficient bond between the magnetic coating and the tone wheel body. Upon analyzing the stall patterns and reviewing vehicle history, it was determined that the affected vehicles were those manufactured with Gen II 3.0L diesel engines, and the crankshaft tone wheel was identified as the source of the stalls.

According to the defect report, the magnetic material attached to the reluctor wheel provides a crucial signal to the crankshaft position sensor. When this signal is lost, the engine’s ability to synchronize injector pulses and cam timing is compromised. Consequently, the loss of the crankshaft position can lead to an engine stall, leaving the vehicle unable to restart.

To address this issue, FCA will be updating the powertrain control module software to ensure that vehicle propulsion is maintained even in the event of a lost crankshaft position signal. By reading the camshaft position signal, the updated software will mitigate the risk of engine stalls.

As part of the recall process, FCA has assigned the number 66A to this specific recall, while the NHTSA campaign number is 23V-411. It is important to note that this recall represents an expansion of a previous recall, namely recall 20V-475.

FCA US will be contacting vehicle owners to ensure that they are informed about the issue and the necessary steps to resolve it. The company is aware of 10 customer assistance records, 611 warranty claims, and three field reports that may be associated with this particular issue.

Stall From Unsecured Fuse Inside High Voltage Battery

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Addressing the Issue of Unsecured Fuses and Steps to Take if Your Vehicle is Affected

Jeep Wrangler Plug-In Hybrid Electric vehicles (PHEV) have gained popularity for their eco-friendly features and impressive performance. However, recent reports have surfaced regarding a potential safety concern that could affect certain 2022-2023 models. The FCA Technical Safety and Regulatory Compliance (TSRC) organization has identified an issue with an unsecured fuse inside the high voltage battery, which may result in an unexpected loss of drive power.

Discovery of the Issue:
In February 2023, the FCA TSRC organization received its first report of a fuse melting in the HV battery of a 2022 Jeep Wrangler PHEV, drawing immediate attention to the matter. A subsequent incident involving another 2022 Jeep Wrangler PHEV with the same problem prompted the initiation of a comprehensive investigation.

Root Cause and Potential Impact:
The investigation revealed that an incorrect fastener used during vehicle production could increase resistance and generate excess heat at the 200 amp fuse interface. The prolonged exposure to high temperatures could cause the fuse to fail, leading to a loss of motive power. Drivers experiencing this issue might notice a Malfunction Indicator Lamp (MIL) illuminated, changes in drivability, and/or noise originating from the HV battery pack assembly.

Suspect Period and Population:
The suspect period for this issue spans from January 10, 2022, when the incorrect fasteners were introduced, to September 20, 2022, when the use of incorrect fasteners ceased. The identification of the suspect population was determined through careful examination of vehicle and supplier manufacturing records.

Recall and Resolution:
To address this safety concern, Jeep has issued a recall, known as recall number 53A by Chrysler and NHTSA campaign number 23V-303. Owners of affected vehicles will receive notifications instructing them to visit their authorized dealerships. At the dealership, the battery fuse will be inspected, and if necessary, replaced to ensure proper functionality. Additionally, the battery assembly will undergo inspection for signs of charring or discoloration on the bus bars, and if required, will be replaced as part of the resolution process. It is crucial to respond promptly to recall notifications and schedule an appointment with your dealership.

Taking Action if You Suspect Your Vehicle is Affected:
If you believe your Jeep Wrangler PHEV falls within the suspect population or are experiencing any symptoms associated with this issue, it is essential to take the appropriate steps. Firstly, check if you have received a recall notification from Jeep. The notice will provide instructions on how to proceed and schedule an appointment with an authorized dealership. If you have not received a notification but suspect your vehicle may be affected, you can directly contact your local dealership to inquire about the recall and share your concerns.

Conclusion:
The discovery of an unsecured fuse issue affecting certain 2022-2023 Jeep Wrangler Plug-In Hybrid Electric vehicles is a matter of utmost importance. If you suspect that your vehicle is part of the affected population or are experiencing any relevant symptoms, it is crucial to act swiftly by following the instructions provided in the recall notification or reaching out to your local dealership.

Ram Trucks: Potential Fire Risk in Cummins 6.7L Turbo Diesel Engines

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Chrysler will be contacting the owners of certain Ram trucks that are equipped with Cummins 6.7L Turbo Diesel engines, due to a potential fire hazard that may arise from an electrical short in the heater grid relay located in the engine compartment. The issue was brought to the attention of the FCA Technical Safety and Regulatory Compliance (TSRC) organization in October 2022, after the detection of a potential trend of engine compartment fires in vehicles that were built after the recall 21V-798.

According to FCA, there have been six customer assistance records, three warranty claims, and six field reports that may be related to this issue. As a result, the company has identified the potential risks associated with the short circuit and has initiated the recall of affected vehicles to address the issue.

NOTE: Ram truck owners are advised to park their vehicles outside and away from structures until the recall repair has been completed to avoid any potential fire hazards. It is important for owners to take this recall seriously and to get their vehicles repaired as soon as possible to ensure the safety of vehicle occupants and nearby property.

The FCA US, LLC’s number for this recall is 13A, and the NHTSA campaign number is 23V-060. This recall is an expansion of and supersedes recall number 21V-798.

If you own a Ram truck that has been repeatedly repaired for the same issue, you may be eligible to take advantage of your state’s lemon law. The lemon law is designed to protect consumers who purchase defective vehicles, such as Ram trucks, and provides them with legal recourse to seek a refund, replacement or monetary compensation from the manufacturer.

Under the lemon law, the manufacturer is given a certain number of attempts to fix the same problem before the vehicle is considered a “lemon.” If the repairs are unsuccessful, the manufacturer may be required to buy back the vehicle or replace it with a similar one. The exact details of the lemon law can vary by state, so it’s important to check the laws in your specific location to understand your rights and options.

If you believe that your Ram truck may be a lemon, document all the repairs and contact an attorney who specializes in lemon law cases. They can review your case and help you navigate the legal process to get the compensation or resolution that you deserve. Remember, the lemon law is there to protect you, so don’t hesitate to explore your options if you believe that you have been sold a defective vehicle.