Our client leased a beautiful new 2017 Cadillac Escalade.
- On March 19, 2018 she took it to the Cadillac dealership for the first time because the driver rear door handle bezel was coming apart.
- A few months later on July 6th she took it back to the dealer due to the fact that the right tail light was not working properly and would only light up half way.
- Another couple of months passed and in September she brought the Escalade in on account of the A/C not blowing cold air. She also had them check a problem she was having when she made a right turn on a little incline as the vehicle seemed to skip.
- On October 11th the Escalade was in the shop because the vehicle seemed like it was skipping again when turning right. The A/C was not blowing cold air again. There were also noises coming from the rear of the vehicle and a squeaky noise coming from the front of the vehicle.
- It was back in the shop on October 29 at 28,284 miles as the A/C had stopped blowing cold air again. Our client also felt the vehicle skipping especially when she made a right turn. The vehicle was now having a hard shift at slow downs and take offs. Another complaint was a squeal sound when turning the vehicle on.
- The car was brought in on January 2, 2019 as her Cadillac was still skipping when she made a right turn. The vehicle still has a hard shift at slow downs and/or take offs. The squeal sound is still there when you turn the vehicle on. The A/C will still stop blowing cold when it is on.
- The Escalade was brought back in a few days later because of a green fluid leak from the A/C line on the right side along with it fluctuating. There also was a new issue when starting the vehicle with her foot on the brake, there was a high pitch whistle noise that could be heard. She took a video to capture the sound. When the vehicle starts to decelerate and then you start to accelerate, there is a large jolt. While it was in the shop the dealership found a hose was leaking coolant.
- She was back at the Cadillac authorized dealership on February 8 because she was experiencing a lunging in the transmission when she would shift. She complained about a high pitch frequency noise coming from the vehicle when starting.
- March 27th our client was still having a problem with the A/C not blowing cold air. The high pitch screeching noise was still happening. The transmission problem with the lunging was still happening when she accelerated or decelerated and seemed to shift incorrectly.
- Her final visit was on August 16, 2019 when she heard an explosion as she was walking out to her vehicle and found green fluid leaking all over and the A/C was not blowing when she tried it. She also requested with her service representative that they look at the side rear door as the outside cap came off.
After months and months of giving the Cadillac dealership a chance to try and fix her vehicle, she decided to call our office with questions about the Lemon Law.
We filed our demand letter with General Motors Corporation that they repurchase her defective vehicle under the California Lemon Law. They agreed to repurchase the vehicle, pay off the balance, reimburse her for any down payment and payments made, pay off the balance of the lease less the mileage fee allowed under the California Lemon Law. They also paid all the attorney fees. We also received some additional compensation for our client above the actual purchase price..
Our client was very happy with the buyback of her leased vehicle. If you think you might be driving a lemon because of repeat problems that the dealership is unable to fix, please call The Law Office of Barry L. Edzant at 888-395-3666 for a free consultation. We’re hear to help you.