Our client bought a 2016 Cadillac Escalade and was excited to have their dream vehicle.
The first repair, November 21, 2016, was for a recall on the front airbag.
The next visit was on February 28, 2017. The reason for the visit was because the driver assist message kept coming on.
The Escalade was back at the Cadillac dealership a week later as the driver assist message was still coming on.
It was back the following week on March 16th for the same problem.
On October 2nd at 19,410 miles it was back at the dealership because of poor braking.
On February 9, 2018 our client brought the Escalade in due to the fact that the brakes were making noise.
About 6 months later on August 6th they had to bring the vehicle in because the A/C was not cooling.
The vehicle was towed to the dealer on September 20th because it would not start.
The next day it was back at the dealer because the vehicle was pulling to the right. Also the right side of the Escalade seemed to be sagging.
The vehicle was back at the Cadillac dealership on February 21, 2019 as the brakes were making noise, the cruise control was not working and the Park assist was showing on the DIC.
It was brought back in a few days later because the brakes were making noise.
On April 11th the vehicle was back because the Cruise control was not working again and the Service driver’s system was displaying on the DIC. There was also a problem with the brakes slamming when they would back up the vehicle. The Driver assist was coming up on the DIC. The rear A/C was not blowing cold air. The transmission was jerking when the client would slow down. The TPM light kept coming on and the brakes were making noise again .
At this point the client was frustrated after having given the Cadillac 12 times to try and fix the vehicle. They contacted our office to find out about the California Lemon Law and if their vehicle qualified. They sent some documents for the attorney to review and soon after they signed up with the firm. A demand letter was sent to GMC on their behalf.
Our firm successfully won a full repurchase for our client for their defective vehicle. The manufacturer reimbursed our client for all payments made to date, the down payment, paid off the loan, paid for the registration, less a mileage deduction allowed under the California Lemon Law. GMC also paid all the attorney fees.
If you are having problems with your vehicle, please contact our office, the Law Office of Barry L. Edzant at 888-395-3666. We’ll be happy to answer your questions about your rights under the California Lemon Law.