The Cherokee is a line of vehicles sold by Jeep, originally as a variant of the popular Wagoneer. The Cherokee has evolved from a full-size SUV to one of the first compact SUVs and eventually into its current form as a crossover SUV. Of all the fifth Generation Cherokee lineup, the 2014, 2015 and 2019 models have received the most complaints.

Common Jeep Cherokee and Grand Cherokee Problems include:

Alternator Failure 2014 Jeep Grand Cherokee – Dimming headlights, accessory issues and a battery light warning are signs that your alternator may be dying. A bad alternator will drain your battery fast, so it will no longer be able to produce a spark to power the engine. Most of the time, replacing an alternator is relatively affordable, but a stall without warning could increase the risk of a crash.

Transmission Defect – There is a problem with the transmission on a number of newer Jeep Cherokee models. The transmission will unexpectedly shift into neutral, shift roughly or completely fail. Improper treatment of the halfshaft assembly, insufficient crimps in the transmission wire harness and software errors are the main causes depending on the model year.

Reduced Braking 2019 Jeep Cherokee – Insufficient coating of the rear brake-caliper pistons could cause gas pockets to form, reducing rear brake performance. According to the defect report, although brake function would remain, the stopping distances may be significantly increased.

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Top Jeep Cherokee & Jeep Grand Cherokee Complaints

Vehicle Recalls Complaints Top Complaints
2014 Jeep Grand Cherokee 15 1398 Electrical, Transmission, Brakes
2014 Jeep Cherokee 11 1724 Transmission, Engine, Electrical
2015 Jeep Cherokee 9 1122 Transmission, Engine, Electrical
2019 Jeep Cherokee 9 355 Engine, Electrical, Transmission
2015 Jeep Grand Cherokee 6 618 Transmission, Electrical, Engine, Seats
2018 Jeep Cherokee 6 169 Electrical, Transmission, Engine
2018 Jeep Grand Cherokee 6 128 Electrical, Engine, Transmission
2018 Jeep Grand Cherokee SRT 6 128 Electrical, Engine, Transmission
2018 Jeep Grand Cherokee Trackhawk 6 128 Electrical, Engine, Transmission
2016 Jeep Cherokee 6 591 Transmission, Engine, Electrical

Chrysler will be contacting the owners of certain 2018-2019 Jeep Wrangler’s regarding a problem with the welds on the front track bar bracket. An out of specification weld could result in the bracket separating from the frame. Before complete separation, drivers may experience front end noises, an off center steering wheel position, a “Service Electronic Stability Control” message and light, on the dashboard cluster.

Those receiving notices will be asked to return to their dealers to have the track bar bracket welds inspected and repaired as necessary. For more information about the problem, owners can contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is UA5 and the NHTSA campaign number is 18V-675.

Chrysler will be contacting the owners of certain 2014-2016 Chrysler 300, 2014-2016, 2018 Dodge Challenger and 2014-2016 Dodge Charger cars regarding a problem affecting the cruise control system.

According to the defect report, the Mopar Stage 1 Kit Performance Packages Powertrain Control Modules (PCM) and Demon Crate PCM in these vehicles could have a defect that may prevent the cruise control system from disengaging. If there is a short circuit within the vehicle’s wiring while the cruise control is being used, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off . During a short, the driver may be alerted through multiple warning lights illuminated on the instrument panel. If the vehicle continues to maintain speed or start to accelerate, the driver should shift to neutral and/or use the brakes to slow the vehicle and bring it to a stop.

Dealers will correct the problem by performing a software update and replacing the PCM as needed. For more information about the problem, owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is U82/U83 and the NHTSA campaign number is 18E-053.

Chrysler will be asking a small number of 2017 Jeep Renegade owners to return to their dealers because their vehicles are suspect to have a defective oil pump / balance shaft module (BSM). According to the defect report, these vehicles may have been manufactured with a cracked oil pump housing that could propagate throughout the housing and cause the oil pump to fail. Drivers will receive no warning of a problem except that the engine may not run optimally just prior to an engine stall.

Owners receiving notices will be asked to return to their dealers to have the oil pump inspected for its production information and replace the BSM as necessary. Chrysler’s number for this recall is U18 and the NHTSA campaign number is 18V-131.

Chrysler will be contacting the owners of certain 2017 Dodge Caravan and 2017 Jeep Wrangler vehicles because of a problem that could increase the chance of a crash. According to the NHTSA defect report, the brake switches in these automobiles are more likely to malfunction, causing the rear brake lamps to continuously illuminate and allowing the transmission to be shifted out of “Park” without the brake pedal being depressed.

Drivers will be alerted of a problem through a illuminated malfunction indicator lamp, an audible warning chime and brake lights that continuously illuminate.

Chrysler will be asking owners to return to their dealers to have the brake switches replaced. Owners who would like more information about the problem can contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is U09 and the NHTSA campaign number is 18V-098.

Chrysler will be contacting the owners of certain 2018 Jeep Compass vehicles regarding a manufacturing problem affecting the passenger air bag (PAB). According to the defect report, certain PAB inflator mounting nuts withing the module assembly may have not been sufficiently tightened and could become dangerous projectile during an airbag deployment.

Those receiving notices will be asked to return to their dealer to have the passenger airbag module assembly replaced. For more information about the problem, owners are asked to contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is T73 and the NHTSA campaign number is 17V-732.

Chrysler will be contacting the owners of certain 2012-2013 Chrysler 200, 2012-2013 Dodge Avenger and 2011-2012 Jeep Liberty vehicles for a problem affecting the occupant restraint controller (ORC). According to the defect report, electrical stress in the ORC could lead to an internal failure which will result in the inability to deploy active headrests during certain rear end crashes. If this happens, it may increase the risk of injury to front seat occupants.

Chrysler will ask owners to return to their dealers to have the ORC inspected and replaced as necessary. Owners wanting more information about the defect can contact FCA customer service at 1-800-853-1403. FCA’s number for this recall is T56 and the NHTSA campaign number is 17V-640.

Chrysler will be asking the owners of certain 2011-2014 Dodge Durangos and 2011-2014 Jeep Grand Chrokees to return to their dealership to inspect the brake booster shield installed under a previous recall (NHTSA 14V-154). Some of these vehicles may have an incorrectly installed shield that could allow water to enter the booster, possibly causing corrosion and limiting the vehicles braking ability. Possible warnings include illumination of the brake warning lamp, high brake pedal effort and/or activation of the anti-lock brake system module.

Dealers will inspect the brake booster shield and correct the installation as necessary. Owners wanting more information about the problem can contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is T59 and the NHTSA campaign number is 17V-572.