Chrysler – California Lemon Law blog

Certain model-year 2020-2025 Jeep Wrangler 4xe and 2022-2026 Jeep Grand Cherokee 4xe vehicles were manufactured with high-voltage (HV) battery packs that may contain defective cells. The defect can lead the battery to internally fail and potentially cause a vehicle fire – whether the vehicle is parked or driving.

What’s the problem?

On July 3, 2025, the manufacturer’s technical safety organization opened an investigation after reports of fires originating in the HV battery packs of these plug-in hybrid vehicles – including vehicles that had already undergone the earlier remedy under Recall ID 95B (NHTSA ID 24V-720).
The battery supplier Samsung SDI obtained a pack from a vehicle that had experienced a fire with cells manufactured outside the original recall’s scope. They found the fire was caused by the same defect identified under 95B and are working to identify additional causal factors.
As of October 13, 2025:
- 9 fires reported in vehicles which had already had the 95B software remedy applied.
- 10 fires reported in vehicles whose cells were outside the original 95B scope.
- 19 customer-assistance records, 0 warranty claims, and 19 field reports tied to this issue (dates from Jan 27 to Sept 2, 2025).
- 1 injury and no confirmed accidents tied to this issue.
On October 24, 2025, the manufacturer determined there is a defect affecting motor vehicle safety in all affected vehicles.
The manufacturer states that in rare cases, a battery pack may contain cells with separator damage which, combined with other complex interactions within the cell, may lead to a fire.
A key interim safety measure: risk is lower when the battery charge level is low or depleted, and higher when the battery is fully or highly charged.
Owner advice: refrain from recharging the vehicle, and park away from structures or other vehicles until the final remedy is available.
The recall campaign number is 68C (NHTSA campaign number 25V-741) and even vehicles previously recalled under 24V-720 or 23V-787 will need the new remedy.

Affected vehicles

Model year 2020-2025 Jeep Wrangler 4xe
Model year 2022-2026 Jeep Grand Cherokee 4xe

What should owners do now?

Minimize risk until fixed:
- Avoid charging the plug-in-hybrid battery.
- Park the vehicle outdoors or away from other vehicles/structures (such as garages) when practicable.
- Try to keep the battery’s state of charge as low as is reasonable for your use.
Wait for the remedy: The final repair or battery replacement is under development. Interim notification letters are expected to be mailed starting December 2, 2025, with additional letters once the remedy is ready.
Follow dealer instructions: Once the remedy is available, schedule service promptly. The remedy may include software updates to the battery management/control module plus potentially a full HV battery pack replacement.
Stay informed: Keep track of recall updates and announcements.

Why this matters: safety & resale considerations

A fire originating from a plug-in hybrid’s high-voltage battery is a rare but serious risk: it can pose danger to occupants, first-responders, and bystanders, and damage property.
Even if your vehicle hasn’t shown signs of the defect, being part of the recall means you should treat it as a potential risk and act accordingly.
From a resale/ownership value perspective, vehicles under open safety recalls can be harder to sell or may need disclosure depending on local laws. Completing the remedy promptly is beneficial for overall vehicle value and peace of mind.

Bottom line

If you own a 2020-2025 Jeep Wrangler 4xe or a 2022-2026 Jeep Grand Cherokee 4xe, this is a recall you cannot ignore. While the risk may only affect a minority of vehicles, the potential consequence is serious. Until the permanent fix is installed, follow the safety advice strictly: no recharging, park away from buildings, and monitor for dealer communications. Once the remedy becomes available, book the service as soon as possible. Your safety – and the safety of others around your vehicle – depends on it.

Fiat Chrysler Automobiles (FCA US LLC) has identified a serious issue affecting certain 2022–2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the Hybrid Control Processor (HCP) can result in a sudden loss of drive power, creating potential safety risks for drivers and passengers.

What’s the Problem?

The issue stems from the Battery Pack Control Module (BPCM) microprocessor. In some vehicles, the microprocessor may become overloaded and reset. During specific reset events, the HCP may misinterpret signals from the BPCM, causing the system to incorrectly shut down propulsion.

This defect could lead to a loss of drive power while operating, increasing the risk of a crash if drivers are unable to maintain control of their vehicles.

When Were the Vehicles Built?

The suspect period began on July 23, 2021, when the faulty HCP software was introduced into production, and ended on August 29, 2025, when FCA placed affected vehicles under plant control. Engineering records and assembly plant data were used to define this production window.

Chronology of Events

The chronology of events surrounding the discovery of the software problem in certain 2022–2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles began on May 1, 2025, when FCA US LLC received a Preliminary Information Request from NHTSA’s Office of Defect Investigations, followed by FCA’s response on May 23, 2025. A supplemental request from NHTSA arrived on June 23, 2025, with FCA responding on July 14, 2025. Meanwhile, on June 24, 2025, FCA’s Technical Safety and Regulatory Compliance (TSRC) team opened an investigation into loss of propulsion complaints in Jeep Grand Cherokee PHEVs. Between June and August 2025, FCA US TSRC worked with FCA US Engineering to review the issue, analyze possible failure modes, and identify the suspect vehicle population. By August 18, 2025, FCA had recorded 96 customer assistance records, 110 field reports, and 320 service records related to the issue, though no accidents or injuries had been reported. Finally, on August 28, 2025, FCA’s Vehicle Regulations Committee concluded that a defect affecting motor vehicle safety potentially exists in all affected vehicles.

Recall Information

Chrysler Recall Number: 73C
NHTSA Campaign Number: 25V-576
Affected Vehicles: Certain 2022–2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV)

At this time, the remedy is still under development. FCA US expects to begin mailing owner notification letters on October 23, 2025.

Final Thoughts

The Jeep Grand Cherokee PHEV recall highlights the challenges of integrating advanced hybrid technology with complex vehicle software systems. While no accidents or injuries have been reported, the risk of propulsion loss makes this a critical safety concern.

Owners are encouraged to stay informed, act quickly once notifications arrive, and ensure their vehicles are repaired as soon as the remedy becomes available.

If you drive a 2025 RAM 1500, a 2023–2025 Alfa Romeo Tonale, or a 2023–2025 Dodge Hornet, there’s a good chance your vehicle is under recall. Stellantis (formerly Fiat Chrysler) has announced a range of issues affecting these models — some of which involve critical safety systems.

For California drivers, especially those still under warranty, this could qualify for protection under the California Lemon Law.

What are the issues?

There are two major recalls currently underway:

2025 RAM 1500 – A software defect in the Tire Pressure Monitoring System (TPMS) may cause it to display incorrect or missing tire pressure readings. That’s more than a dashboard annoyance — tire pressure is essential for safe driving.
2023–2025 Alfa Romeo Tonale & Dodge Hornet – These vehicles may have a faulty rearview camera system, which can result in a black screen when reversing. This isn’t just inconvenient — it’s a safety hazard.

Are repairs available?

Yes, but timelines and availability may vary:

RAM dealers are performing a software update to resolve the TPMS problem.
Tonale and Hornet repairs involve replacing rearview camera components — which may depend on parts availability.

As always, it’s important to document every service visit, especially if you experience delays, repeat repairs, or temporary fixes.

Why this matters under California Lemon Law

If your RAM, Tonale, or Hornet has been in for multiple repairs, or if it’s been out of service for extended periods, California’s Lemon Law might apply. This law gives you powerful rights, including:

A vehicle buyback or replacement
Reimbursement of payments or repair-related expenses
Legal fees covered by the manufacturer, not you

Even a single safety-related issue that isn’t fixed promptly can be enough to trigger Lemon Law protections in California.

What to do next:

If your vehicle has been affected by either of these recalls, contact your dealership for the latest repair schedule.
If you’ve already had issues with TPMS, your backup camera, or other electrical systems, gather your service records.
Don’t assume this is “just another recall” — you may have a legitimate Lemon Law claim.

You shouldn’t have to settle for a vehicle that can’t safely tell you your tire pressure or show you what’s behind you.

If your Stellantis vehicle has been unreliable, frustrating, or unsafe, we’re here to help you understand your rights. In California, you don’t need to tolerate a lemon — and you don’t have to pay to find out if your case qualifies. Call Now for a FREE Case Review at 888-395-3666 or fill in the contact form at the top of the page.

A potential safety issue has been identified in some 2025 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEVs) that may have been produced with insufficient bolt torque on the front brake caliper bracket. The problem, which affects vehicles produced on December 19, 2024, can lead to a range of serious consequences, including reduced steering control, brake fluid leakage, and diminished front braking performance.

According to FCA US LLC (FCA US), the issue was first identified on February 20, 2025, when the Technical Safety and Regulatory Compliance (TSRC) organization opened an investigation into the matter. The company worked with its engineering team and supplier to understand the potential consequences of the problem and determine if any vehicles with suspect front brake caliper brackets had left the factory.

As of March 13, 2025, FCA US is aware of one warranty claim related to this issue, which was received on January 8, 2025. However, there have been no field reports of accidents or injuries resulting from the problem.

The suspect vehicles were produced with front brake caliper bracket bolts that were not properly torqued, which can cause the bracket to separate from the steering knuckle. This can lead to a range of serious safety issues, including reduced steering control and diminished braking performance. In certain crashes, this can increase the risk of injury to occupants of the vehicle.

To address the issue, FCA US will be conducting a recall of affected vehicles. Dealers will inspect and replace the front brake caliper brackets and bolts as necessary, free of charge. Owner notification letters are expected to be mailed on April 24, 2025. The recall is identified as FCA’s number 27C and the NHTSA campaign number is 25V-191.

Vehicle owners who receive a notification letter should contact their local Chrysler dealer to schedule an appointment for the inspection and repair. It is essential to have the issue addressed promptly to ensure the safety of the vehicle’s occupants and other road users. The recall highlights the importance of regular maintenance and inspections to identify potential safety issues before they become major problems. FCA US’s prompt action in addressing the issue demonstrates its commitment to ensuring the safety and quality of its vehicles.

If you own a 2025 Chrysler Pacifica PHEV, it is essential to be aware of this potential issue and take immediate action if you receive a notification letter. By doing so, you can help ensure your safety and the safety of others on the road.

If you own a 2022-2024 Jeep Grand Cherokee or a 2021-2024 Jeep Grand Cherokee L , it’s crucial to be aware of a recent safety recall. A small number of these vehicles may have an improperly secured connector for the front seat side airbags (SAB), which could prevent the airbags from deploying in case of a crash. This issue compromises compliance with Federal Motor Vehicle Safety Standards (FMVSS) for side impact protection.

Discovery and Investigation

On April 25, 2023, FCA US LLC’s Technical Safety and Regulatory Compliance (TSRC) organization was notified of a potential safety issue involving improperly secured seat wiring connectors in certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles .

From May 2023 to October 2023, the TSRC organization conducted a thorough review of warranty data, vehicle production records, field reports, and customer assistance records. This comprehensive analysis aimed to understand the potential impact on customers.

Regular meetings were held from October 2023 to September 2024 between FCA US TSRC, Engineering, and Supplier Quality teams. These discussions focused on identifying all possible failure modes of the issue and determining which vehicles were at risk.

On October 9, 2024, the TSRC organization officially recognized that a front seat SAB squib connector problem existed in certain vehicles due to improperly secured connectors. This defect could result in non-compliance with FMVSS No. 214, which governs side impact protection.

Recall Announcement

On November 21, 2024, FCA US decided through the Vehicle Regulations Committee to conduct a voluntary safety recall of the affected vehicles. This proactive step ensures that owners are aware of and can address this critical safety concern.

Identifying Affected Vehicles

If your vehicle is affected by this issue, you may notice an illuminated airbag warning light on the dashboard. This light indicates a potential problem with the front seat side airbags.

Owner notification letters are expected to be mailed on December 19, 2024. These letters will provide detailed instructions on how to proceed with the recall process.

Owners will be instructed to take their vehicles to a Jeep dealership. There, technicians will secure the improperly connected front seat side airbag connectors free of charge.

Recall Details

FCA US Recall Number : B3B
NHTSA Campaign Number : 24V-897

Ensuring your vehicle complies with federal safety standards is essential for protecting yourself and others on the road. By staying informed about recalls like this one, you can take necessary actions to maintain your vehicle’s safety features.

The National Highway Traffic Safety Administration (NHTSA) has launched an investigation into potential fire hazards associated with Enel X Way USA’s JuiceBox Level 2 residential EV chargers. Prompted by several complaints received by the Office of Defects Investigation (ODI), this evaluation aims to determine the extent and safety implications of electrical arcing and thermal incidents reported by users of these chargers. This probe focuses on the potential for fire risks arising from electrical malfunctions and the company’s recent operational shutdown announcement.

Summary of Complaints Filed with ODI

ODI has received six Vehicle Owner Questionnaires (VOQs) concerning alleged incidents involving the JuiceBox Level 2 charger. These complaints raise serious concerns regarding potential fire hazards that may arise while charging electric vehicles at home. The following highlights from the complaints showcase the range of issues reported:

Total Home Loss Due to Explosion: One complaint involves a significant incident where a vehicle owner claims that charging their EV with a JuiceBox led to an explosion in their garage. This catastrophic event resulted in a fire that destroyed the home entirely.
Car Fire in Driveway: Another complaint describes an incident where a vehicle caught fire in the driveway while connected to a JuiceBox charger. The details of this incident underscore concerns about charger reliability and the potential for dangerous outcomes.
Electrical Malfunctions and Circuit Breaker Issues: Four additional complaints describe issues with electrical malfunctions that caused circuit breakers to trip and charging cycles to be disrupted. These electrical disruptions may indicate underlying issues with the chargers’ compatibility or durability under varying conditions.

Enel X Way’s Operational Shutdown and Potential Impact on User Safety

In an unexpected development, Enel X Way North America announced its intention to cease operations in the United States and Canada by October 11, 2024. A notification was sent to JuiceBox owners on October 2, 2024, which was also posted on the company’s website. This cessation of operations could potentially impact several aspects of the product’s performance and user experience:

Software and App Support: As Enel X Way discontinues its North American presence, questions remain about the continuity of the charging app and supporting software. Given that many smart chargers rely on connected software for updates and safety monitoring, the lack of support could leave users with outdated or unsupported technology.
Customer Support and Warranty Services: The cessation of operations may also impact the company’s ability to provide customer support, particularly regarding ongoing technical issues, troubleshooting, or warranty claims for JuiceBox chargers.

ODI Preliminary Evaluation and Safety Scope

In response to these serious complaints, ODI has opened a Preliminary Evaluation to examine the safety and reliability of JuiceBox Level 2 chargers. The purpose of this evaluation is to assess the scope, frequency, and potential hazards associated with these products. The investigation seeks to determine:

Risk of Fire and Explosion: By evaluating complaints of thermal events, such as the explosion in the garage and the driveway car fire, ODI aims to understand the risk factors and whether the JuiceBox charger’s design or operational faults are contributing factors.
Electrical Stability and Safety Consequences: ODI’s analysis will also delve into the frequency of electrical malfunctions and whether these events pose a risk of property damage, personal injury, or loss of life.
Impact of Software and Operational Changes: With the discontinuation of Enel X Way North America’s operations, ODI is concerned about the potential safety implications arising from the lack of app and software support. The investigation will evaluate if and how this operational change might exacerbate existing safety concerns or introduce new risks.

Affected Vehicles and Part Numbers

The ODI investigation includes a review of incidents involving various EV models that utilized the JuiceBox Level 2 charger. The vehicles associated with these complaints include:

Chevrolet Bolt EV (2018)
Chrysler Pacifica Hybrid (2018)
Hyundai Ioniq 5 (2022)
Hyundai Ioniq 6 (2023)

Additionally, the specific product part under scrutiny is the Enel X JuiceBox Level 2 Charger.

Steps for Consumers and Further Information

For EV owners who currently use the JuiceBox Level 2 charger, awareness of this investigation is crucial. Users are encouraged to follow any guidance issued by the NHTSA and consider consulting with licensed electricians to ensure proper installation and safe operation of their EV chargers.

Fiat Chrysler Automobiles (FCA) US have decided that there is a safety related problem affecting certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The recall was prompted by an issue that could cause the instrument panel cluster (IPC) to fail, leading to a blank display. This defect may occur due to an internal short circuit, which could compromise the instrument panel’s functionality and cause the vehicle to fall out of compliance with Federal Motor Vehicle Safety Standard (FMVSS) No. 101, which governs controls and displays in vehicles.

The problem was first identified by FCA’s Technical Safety and Regulatory Compliance (TSRC) organization, which had received reports of blank IPCs in affected models. Following this, the TSRC conducted a detailed analysis, including reviewing patterns of IPC failures and performing warranty part return inspections. After collaborating with suppliers and conducting rigorous testing, it was determined that the IPCs in certain vehicles might experience an internal short circuit, causing the display to go blank unexpectedly.

A non-functional instrument panel cluster is a serious concern, as it can result in drivers losing access to critical vehicle information such as speed, fuel levels, and warning indicators. This increases the risk of accidents and reduces the driver’s ability to make informed decisions while operating the vehicle.

On August 30, 2024, FCA US decided, through its Vehicle Regulations Committee, to issue a safety recall for the affected vehicles. The recall applies to Jeep Wrangler models manufactured between 2018 and 2024, as well as Jeep Gladiator models produced from 2020 to 2024. To address the issue, FCA will replace the faulty instrument panel cluster in affected vehicles.

The recall is identified as FCA campaign number 30B, and the corresponding National Highway Traffic Safety Administration (NHTSA) campaign number is 24V-652.

A select number of Jeep Wrangler and Jeep Gladiator vehicles that were previously repaired under NHTSA recall number 23V-116 are now slated for a crucial Powertrain Control Module (PCM) software update.

In February 2023, FCA US LLC’s Vehicle Regulations Committee launched a safety recall (19A) targeting specific 2018-2023 Jeep Wrangler and 2020-2023 Jeep Gladiator models with manual transmissions. This recall was triggered by reports of potential overheating of the clutch pressure plate due to friction. Such overheating could cause the pressure plate to fracture rapidly, leading to cracks or holes in the transmission case. This damage could result in the expulsion of heated debris from the transmission case, posing safety risks to vehicle occupants and other road users.

By June 2024, FCA’s Technical Safety and Regulatory Compliance (TSRC) organization received reports of vehicles stalling after undergoing the 19A recall remedy. An investigation focused on specific 2021 Jeep Wrangler and 2021 Jeep Gladiator vehicles with manual transmissions that had received the initial remedy under FCA US Recall ID 19A / NHTSA Recall 23V-116. The investigation found that these vehicles might encounter an issue with the Revolutions per Minute (RPM) reduction feature in the PCM software.

The issue was traced to a suspect software release that began on June 19, 2024. This software release introduced a malfunction affecting the RPM reduction feature. The release period ended on June 26, 2024, when the software was withdrawn from availability. Affected vehicles were identified using PCM scan data, ensuring precise identification of those needing further attention. It was confirmed that similar vehicles not included in the recall either lacked manual transmissions or were not updated with the problematic software version.

The remedy involves updating the PCM software in the affected vehicles to ensure the RPM reduction feature operates correctly. This update aims to eliminate the risk of stalling and enhance overall vehicle performance.

Owners of the affected Jeep Wrangler and Jeep Gladiator models will receive notification letters by August 15, 2024. These letters will provide detailed instructions on how to proceed with the necessary software update.

For reference, FCA US LLC has assigned the number 92B to this recall, and the NHTSA campaign number is 24V-572. It is crucial for vehicle owners who had previously completed repairs under recall 23V-116 to ensure this new remedy is completed to maintain vehicle safety and reliability.

Category Archives: Chrysler

Jeep Wrangler 4xe & Grand Cherokee 4xe Battery Fire Risk