Ford « California Lemon Law blog

The National Highway Traffic Safety Administration (NHTSA) has launched an investigation into certain Ford Bronco and Maverick vehicles due to concerns with their electrical systems. The Office of Defects Investigation (ODI) opened a Preliminary Evaluation in January 2024 to investigate allegations of loss of motive power in model year 2021 Ford Bronco Sport vehicles.

What’s Happening?

In April 2024, Ford issued a safety recall (24V-267) covering 456,565 model year 2021-2024 Ford Bronco Sport and model year 2022-2023 Ford Maverick vehicles. The recall addressed occurrences of loss of motive power resulting from sudden degradation of the 12V battery during the drive cycle. When the battery failure occurs, consumers may experience a complete loss of engine power without the ability to restart, accompanied by the loss of 12V accessories, including hazard lights.

The Remedy

The recall remedy consists of software updates to the body control module and powertrain control module, which were designed to provide improved detection of the 12V battery state of charge during the drive cycle and provide warning to consumers if the battery is degraded.

New Concerns Arise

Despite the recall, the ODI has since received 15 reports from vehicle owners describing loss of motive power incidents for model year 2021 Ford Bronco Sport vehicles that received the 24V-267 recall remedy. Consumers describe that prior to the loss of motive power, there were no warnings related to the 12V battery or vehicle electrical system. Additionally, multiple consumers reported that after the vehicle was towed to the dealership following the loss of motive power, the event was diagnosed to the 12V battery, and a battery replacement was the only required repair.

What’s Being Done About It?

The NHTSA has opened an investigation (RQ24014) to further examine this issue. The agency will review the data and determine if additional action is necessary to ensure public safety.

What to Do Next

If you own one of these vehicles and have experienced a loss of motive power, it’s crucial to:

File a report : Share your experience with the NHTSA by submitting a complaint on their website.
Stay informed : Keep an eye on this investigation and any updates from the manufacturer or the NHTSA.

Your safety is paramount, and staying proactive can help prevent potential electrical system failures and keep you safe on the road.

Key Facts

Affected Vehicles: Certain Ford Bronco and Maverick models (2021-2024 Ford Bronco Sport and 2022-2023 Ford Maverick)
Component: Electrical System
NHTSA Action Number: RQ24014
Opened From: November 15, 2024–Present

Low Oil Pressure Warning Ford Motor Company have identified a critical issue in certain 2024-2025 F-150, 2024 Expedition, and 2024 Lincoln Navigator vehicles equipped with the 3.5L GTDI engine. A misaligned engine cup plug has been found to potentially result in a rapid oil leak, posing serious safety risks.

The Problem: Misaligned Engine Cup Plug

The defect stems from a misalignment of the hydraulic press used to insert engine cup plugs into the cylinder head bore during assembly. This misalignment, approximately 1.5 mm off center, distorts the cup plug, reducing its retention within the bore. This defect may result in:

Rapid Oil Leak: A misaligned plug can cause sudden, large-volume oil loss.
Increased Fire Risk: Oil leaks in the presence of hot engine or exhaust components may lead to a fire.
Loss of Motive Power: A sudden loss of oil can result in reduced engine performance or a complete loss of motive power, increasing the risk of a crash.

Warning Signs for Customers

Drivers of affected vehicles may notice several warning signs, including:

Low Oil Pressure Warning: A warning light on the instrument cluster.
Burning Smell or Smoke: White smoke or a burning odor from the engine compartment.
Oil Leak or Engine Noise: Visible oil leakage or unusual noises from the engine.

Discovery and Investigation

The issue first came to Ford’s attention in October 2024 during a vehicle evaluation at the Kansas City Assembly Plant. A 2024 F-150 equipped with the 3.5L GTDI engine experienced a significant oil leak caused by the expulsion of a 13mm engine cup plug on the exhaust side.

Ford’s Critical Concern Review Group (CCRG) conducted an investigation and tear down analysis. They found no damage to the cylinder head bore but discovered that the cup plug was off center. The misalignment was traced back to maintenance work on the cylinder head assembly line at the Cleveland Engine Plant between September 9, 2024, and September 16, 2024. Other stations were confirmed to have proper alignment.

Field Action and Customer Notification

As of October 30, 2024, Ford has not received any warranty claims or field reports from customers regarding this issue. However, the company is taking measures to ensure customer safety:

Field Action Approval: Ford’s Field Review Committee approved the recall on November 1, 2024.
Dealer Inspections and Repairs: Dealers will inspect the cup plug alignment and replace any misaligned plugs.
Customer Notifications: Owner notification letters are scheduled to be mailed by December 2, 2024.

Recall Details

Ford Recall Number: 24S70
NHTSA Campaign Number: 24V-851

Next Steps for Vehicle Owners

Ford advises owners of the affected 2024-2025 F-150, 2024 Expedition, and 2024 Lincoln Navigator vehicles to monitor for any signs of the defect and to schedule an inspection with their dealer once notified. This precautionary recall aims to address the issue and ensure vehicle safety and reliability.

The 2024 Ford Mustang has recently come under scrutiny due to a low voltage problem affecting the Remote Cluster Box (RCB). This issue can result in significant communication disruptions and software initialization problems that prevent the Instrument Panel Cluster (IPC) from functioning as intended. Here’s a breakdown of the problem and the potential risks.

The low voltage events impacting the 2024 Mustang can lead to the IPC failing to illuminate during vehicle startup or a drive cycle. When this occurs, the IPC goes completely dark, leaving the driver without crucial information, such as telltales and gauges. These elements are essential for the safe operation of the vehicle and are regulated under Federal Motor Vehicle Safety Standards (FMVSS), including:

FMVSS 101: Controls and displays
FMVSS 102: Transmission shift lever sequence, starter interlock, and transmission braking effect
FMVSS 108, 126, 135, 138, and 208: Additional standards related to lighting, electronic stability control, braking, tire pressure, and occupant protection

The malfunctioning IPC means safety-related telltales and gauges, like those for speed, fuel level, or warning indicators, become unreadable. This significantly raises the risk of a crash, as the driver cannot access critical safety information.

Problem Chronology

The timeline of events provides insight into how Ford discovered and began addressing the issue:

August 20, 2024: The Flat Rock Assembly Plant’s Plant Vehicle Team (PVT) identified the IPC illumination problem during an analysis of warranty claims. The issue was escalated to Ford’s Critical Concern Review Group (CCRG) for a thorough review.
August to October 2024: The CCRG conducted an extensive warranty claims analysis, examining whether similar problems affected other Ford vehicle lines using the same type of IPC. Fortunately, no other models showed the same failure.
June 11 to October 7, 2024: Ford identified 58 warranty claims related to this issue in Mustang vehicles. Notably, there were no Vehicle Owner Questionnaires (VOQs) reported for this condition.
October 18, 2024: The concern was presented to Ford’s Field Review Committee, which approved a field action to address the defect.

Although Ford is not aware of any accidents or injuries linked to the low voltage problem, the malfunction poses a significant safety risk. A non-illuminated IPC can make it impossible for drivers to monitor vital vehicle functions, potentially leading to hazardous situations on the road. The inability to see essential gauges or receive visual warnings compromises the driver’s ability to respond appropriately to changing vehicle conditions.

Ford dealers will update the IPC software to ensure the cluster functions correctly, eliminating the risk of low voltage events causing display failures.

Owner Notifications: Ford plans to mail notification letters to affected Mustang owners starting November 11, 2024.
Recall Information: The recall is identified by Ford as 24C35 and registered with the National Highway Traffic Safety Administration (NHTSA) under campaign number 24V-802.

If you own a 2024 Ford Mustang, it is crucial to stay informed about this recall and ensure your vehicle receives the necessary software update. This simple fix will help keep your Mustang safe and compliant with federal safety regulations.

battery problems Ford Motor Company has announced two significant recalls affecting its 2024 Explorer and Bronco Sport vehicles. Both recalls involve electrical issues that could potentially lead to serious problems for vehicle owners. Here’s what you need to know about each recall:

2024 Ford Explorer Recall (NHTSA Campaign Number: 24V-685)

Ford is recalling certain 2024 Explorer models equipped with 3.3L Hybrid engines. The issue stems from the 12-volt battery cable, which may chafe against the Belt-integrated Starter Generator (BiSG). If this occurs, it could lead to a short circuit.

This kind of electrical short can cause the vehicle to lose power, increasing the risk of a crash. In some cases, the short circuit could also result in a fire hazard. Ford is taking action to notify owners and replace or repair affected parts to ensure safety.

Key Concerns:

Affected Vehicles: 2024 Ford Explorers with 3.3L Hybrid engines
Problem: 12-volt battery cable could chafe against the BiSG, leading to a short circuit
Risks: Potential loss of power and fire hazard

2024 Ford Bronco Sport Recall (NHTSA Campaign Number: 24V-683)

The second recall involves certain 2024 Ford Bronco Sport vehicles. In these models, the body and powertrain control modules may fail to detect changes in the state of charge of the 12-volt battery. This issue can lead to incorrect readings and could affect the vehicle’s performance.

If the control modules fail to detect the battery’s actual charge, the vehicle may stall unexpectedly, which could increase the risk of an accident. Ford plans to update the control module software to fix the issue.

Key Concerns:

Affected Vehicles: 2024 Ford Bronco Sport
Problem: Control modules may not detect changes in the battery’s state of charge
Risks: Vehicle stalling unexpectedly, raising the likelihood of accidents

Ford will notify owners of the affected vehicles and instruct them to take their cars to authorized dealers for inspection and repair. The repairs, include replacing cables or updating control module software.

If you own a 2024 Ford Explorer Hybrid or Bronco Sport, it’s important to stay alert for communication from Ford about these recalls. In the meantime, you can also contact Ford’s customer service or visit the National Highway Traffic Safety Administration (NHTSA) website to check if your vehicle is part of the recall. By addressing these issues promptly, Ford aims to prevent potential accidents and ensure the continued safety of their customers.

Ford Motor Company (Ford) have discovered a defect affecting certain 2021-2022 Bronco, F-150, Edge, Explorer, Lincoln Nautilus, and Lincoln Aviator vehicles equipped with either a 2.7L or 3.0L Nano EcoBoost engine. The engine intake valves may break while driving, which can result in engine failure and a loss of drive power.

The following vehicle models are affected by this recall:

2021-2022 Ford Bronco
2021-2022 Ford Edge
2021-2022 Ford Explorer
2021-2022 Ford F-150
2021-2022 Lincoln Aviator
2021-2022 Ford Bronco

In January 2022, an investigation was opened into certain 2021 Lincoln Aviator and Nautilus vehicles equipped with 2.7L and 3.0L Nano EcoBoost engines after 22 instances of engine failure were reported within three months of service. The issue involved left-hand engine intake valve fractures, which led to catastrophic engine damage and Loss of Motive Power (LOMP). A tear down analysis confirmed intake valve fractures in 251 engines from warranty repairs.

Ford traced the problem to intake valves exceeding the hardness specification due to faulty grinding processes by the supplier. The intake valve material was changed for vehicles produced after October 31, 2021, to improve robustness.

On May 5, 2022, Ford opened an internal investigation into early intake valve fractures, and on May 27, 2022, the National Highway Traffic Safety Administration (NHTSA) began its own investigation after receiving reports from Ford Bronco owners. NHTSA expanded the scope of the investigation in July 2022.

On September 29, 2023, NHTSA expanded their investigation to include all 2021 and 2022 Ford/Lincoln models with 2.7L and 3.0L engines. As of August 9, 2024, Ford reported 811 global warranty claims and 267 field reports related to fractured intake valves. On August 16, 2024, Ford’s Field Review Committee approved a field action to address the issue.

Dealers will perform an engine cycle test and replace the engine as necessary. Owner notification letters are expected to be mailed October 7, 2024. Ford’s number for this recall is 24S55 and the NHTSA campaign number is 24V-635.

The secondary steering torque sensor may not be properly calibrated on certain 2018-2023 Ford Mustang, 2018-2020 Ford F-150, 2018-2021 Ford Expedition, and 2018-2021 Lincoln Navigator vehicles. These vehicles are equipped with electronic power assist steering (EPAS) gears, which were installed as replacement service parts and are now found to have potential calibration issues.

This issue came to light when Ford’s Critical Concern Review Group (CCRG) was alerted by the supplier about an assembly problem affecting certain steering gears. To thoroughly understand the extent of this problem, Ford’s CCRG conducted a detailed review that included examining supplier maintenance records, warranty reports, and vehicle testing data. The findings prompted Ford’s Field Review Committee to decide on issuing a recall to address the defect.

The defect report indicates that the electronic Power Assist Steering (EPAS) gears, which were sold as service parts, may have an incorrectly calibrated secondary digital torque sensor in the steering gear. Specifically, the polarity of this sensor may be inverted. If the primary steering torque sensor fails or develops a fault, and the secondary digital torque sensor’s polarity is inverted, the steering wheel could start oscillating without warning. This means the steering wheel might alternate between clockwise and counterclockwise movements when the driver attempts to steer, leading to unintended steering assist from the electronic power steering gear.

This oscillation poses a significant safety risk as it can make steering unpredictable and difficult to control, potentially leading to accidents. Recognizing the severity of this issue, Ford has taken measures to address it.

Ford dealers will update the Power Steering Control Module (PSCM) software in the affected vehicles to correct the calibration issue. This update is intended to ensure the proper functioning of the secondary torque sensor, thereby preventing the unintended steering oscillation.

Owner notification letters were mailed on August 5, 2024, to inform vehicle owners about the recall and the necessary steps to have their vehicles repaired. Ford has assigned this recall the number 24S45, and it is also registered under the National Highway Traffic Safety Administration (NHTSA) campaign number 24E-055.

Ford Issues Recall for Certain 2024 Mustang Models Due to Under Hood Fire Risk

Ford Motor Company (Ford) have identified a problem that could potentially lead to under hood fires in certain 2024 Mustang vehicles. Owners of the affected vehicles will receive notification letters with detailed instructions on how to get the necessary repairs. These letters are expected to be mailed by June 17th, 2024.

Discovery of the Problem

Ford became aware of the issue in April 2024 after receiving two reports of under hood fire allegations in 2024 Mustang models equipped with manual transmissions. Upon receiving these reports, Ford’s Critical Concern Review Group (CCRG) promptly conducted inspections of both vehicles to determine the root cause of the fires. Following their investigation, the company decided to issue a recall to address the identified defect.

Details of the Defect

The defect report indicates that the vehicle’s clutch pressure line may not be properly secured to the vehicle’s firewall stud. An improperly retained clutch pressure line can come into contact with hot exhaust components and potentially melt, leading to brake fluid leakage. Although this leakage does not affect the brake system’s fluid volume or functionality, it can significantly impact the clutch system. Specifically, the defect can result in an inability to change gears, and in certain situations, the engine may stall when the throttle is released. Moreover, if the leaked brake fluid accumulates near a hot surface, there is a risk of smoke and an under hood fire, posing a serious safety hazard.

Recall Details and Repair Process

To address this issue, Ford dealers will inspect the clutch pressure line and perform necessary repairs to ensure it is properly retained. The recall has been assigned Ford’s internal number 24S36, and the National Highway Traffic Safety Administration (NHTSA) campaign number is 24V-394.

What Should Owners Do?

If you own a 2024 Mustang, especially one with a manual transmission, it is crucial to stay informed about this recall. Keep an eye out for the notification letter from Ford, which will provide specific instructions on how to proceed with the necessary repairs. In the meantime, if you experience any issues with your vehicle’s clutch or observe any unusual smoke from under the hood , contact your local Ford dealer for repairs, immediately.

Could Your Vehicle Be A Lemon?

The Lemon Law is a consumer protection statute designed to provide relief to car buyers who purchase vehicles that fail to meet quality and performance standards. It ensures that consumers can seek recourse if their new car has serious defects that the manufacturer cannot fix within a reasonable number of attempts. An essential aspect of leveraging the Lemon Law is maintaining accurate and detailed paperwork whenever your vehicle undergoes repairs. This documentation includes repair orders, work performed, dates, and technician notes. Accurate records are crucial because they serve as evidence of the recurring issues and the attempts made to resolve them, which can substantiate a Lemon Law claim. Without proper documentation, proving that your vehicle qualifies as a “lemon” can be challenging, potentially hindering your ability to receive a replacement, refund, or compensation.

Ford Escape Gearshift Ford has discovered a problem affecting specific hybrid vehicles, including the 2022-2024 Maverick, 2020-2022 Escape, and 2021-2022 Lincoln Corsair models. These vehicles may contain software that could cause the vehicle to shift into neutral unexpectedly.

Investigation and Findings

In March 2024, Ford’s Critical Concern Review Group (CCRG) initiated an investigation following field reports indicating that some vehicles were shifting to neutral after receiving a Hybrid Powertrain Control Module (HPCM) software update at dealerships. The powertrain controls and calibration team discovered that the new Hybrid Transmission Internal Park Module (HTIPM) software, which had been released for service in January 2024, was incorrectly detecting noise in the Park Motor Position Sensor. This led to the generation of erroneous Park Motor Position Sensor Diagnostic Trouble Codes (DTCs) U1010 and U1011.

Field Action Approval

On May 3, 2024, Ford’s Field Review Committee examined the issue and approved a field action to address the problem. According to the defect report, the affected vehicles received HPCM software that could force the vehicle into a neutral state while driving. As the vehicle coasts to a stop, the transmission will automatically shift to “Park”. Despite this issue, drivers retain functionality for power braking and power steering. Once the driver shifts back to drive, the vehicle enters a limp home mode, which provides limited torque at low speeds up to 30 mph.

Reported Incidents and Warranty Claims

Ford has reported 315 warranty claims in North America and 125 Vehicle Owner Questionnaires (VOQs) that may be related to this software issue. These incidents highlight the importance of addressing the defect to ensure driver safety and vehicle reliability.

Recall Details and Owner Notification

To rectify the problem, dealers will update the HPCM software free of charge. Ford plans to mail owner notification letters starting on May 23, 2024. For reference, Ford’s recall number for this issue is 24S33, and the National Highway Traffic Safety Administration (NHTSA) campaign number is 24V-330.

Owners of the affected vehicles are encouraged to contact their dealers promptly to schedule the necessary software update. Ensuring that your vehicle receives this update is crucial for maintaining optimal performance and safety.

Summary

Affected Vehicles: 2022-2024 Ford Maverick, 2020-2022 Ford Escape, and 2021-2022 Lincoln Corsair hybrid models.
Issue: Software may cause unexpected shifts into neutral.
Investigation Start: March 2024 by Ford’s CCRG.
Findings: Noise in Park Motor Position Sensor detected by HTIPM software, causing erroneous DTCs U1010 and U1011.
Action Approved: May 3, 2024, by Ford’s Field Review Committee.
Incidents Reported: 315 warranty claims and 125 VOQs in North America.
Solution: HPCM software update by dealers.
Owner Notification: Letters to be mailed starting May 23, 2024.
Recall Numbers: Ford 24S33, NHTSA 24V-330.

Free Lemon Law Case Review

Category Archives: Ford

Electrical System Concerns In Ford Bronco and Maverick Vehicles

Engine Cup Oil Leak In 2024-2025 Ford & Lincoln Vehicles

The Problem: Misaligned Engine Cup Plug

Warning Signs for Customers

Discovery and Investigation

Field Action and Customer Notification

Recall Details

Next Steps for Vehicle Owners

2024 Ford Mustang Low Voltage Problem

Electrical Issues Affecting 2024 Ford Explorer and Bronco Sport Models

Ford And Lincoln Engine Intake Valves May Break