Category Archives: Ford

News about Ford automobile manufacturer. News about Ford recalls, technical service bulletins (TSB), and problems regarding Ford vehicles.

2012-2018 Ford Focus – Inaccurate Fuel Gauge Indication

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Ford will be contacting the owners of certain 2012-2018 Focus 2.0L GDI and 2.0L GTDI vehicles for a problem affecting the fuel system. According to the defect report, the power-train control module may not detect a malfunctioning Canister Purge Valve (CPV) stuck in the open position. Excessive vacuum in the fuel vapor management system could deform the the fuel tank, giving inaccurate fuel gauge readings and drivability problems.

Note: Owners are advised to keep the fuel tank at least halfway full until the vehicle has been serviced.

Dealers will correct the problem by reprogramming the Powertrain Control Module. They will also check for fault codes and replace the CPV, the carbon canister, fuel tank and fuel delivery module as necessary. Ford’s number for this recall is 18S32 and the NHTSA campaign number is 18V-735.

Ford Electric – Charge Cord Overheating

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Ford will be asking owners of certain 2013-2015 Ford C-Max Energi and Fusion Energi, and 2012-2015 Ford Focus Electric vehicles, to return to their dealers for a problem affecting the 120V convenience charge chord. (Cords affected include part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF.)

According to the defect report, the cord originally provided with these vehicles are missing a thermistor used to identify over temperature conditions. If the defective cord is used in combination with an AC outlet that is not on a dedicated circuit, is damaged, worn or corroded, it could experience an increased contact resistance and could overheat. Early indicators that a problem exists include: incomplete or slow charge cycles, inability to charge, burning odors or visible melting damage.

Dealers will replace the current cord with a new 120V convenience cord with a thermistor. Ford’s number for this recall is 18S24 and the NHTSA campaign number is 18V-592.

Ford Escape And Lincoln MKC Brake Fluid Leaks

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Ford is asking the owners of certain 2018 Ford Escape and 2018 Lincoln MKC vehicles to return to their dealership for a problem affecting the brakes. According to the defect report, incorrect front brake jounce hoses may have been installed and could contact adjacent components during normal driving conditions. This could result in premature wear of the hoses and a potential brake fluid leak. Loss of brake fluid will increase the distance needed to stop the vehicle. Drivers will be alerted of a problem through an illuminated brake fluid warning light.

Dealers will inspect the brake hoses, replacing incorrect ones as necessary. Owners wanting more information about the problem can contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 18S04 and the NHTSA campaign number is 18V-104.

2017 Ford F-150 Transmission Shift Lever Inaccurate Indication

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Ford will be asking the owners of certain 2017 F-150 trucks equipped with ten speed transmissions to return to their dealers for a problem affecting the shift lever. According to the defect report, the pin attaching the transmission shift linkage to the transmission could come out. If this happens, the transmission will be stuck in the gear it was in when the pin came out.

Drivers may experience loose or low effort feel of the shift lever and inaccurate gear indication. When exiting the vehicle, if the transmission is not in Park, the key can be removed, but a warning chime will sound and a message will be displayed in the instrument cluster indicating that the transmission is not in “Park”. If the transmission is not in the “Park” or the “Neutral” position, the driver will not be able to restart the vehicle.

Dealers will replace the roll pin with an updated part. Owners wanting more information about the recall are asked to contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 17S36 and the NHTSA campaign number is 17V-671.

2013 Ford Fiesta Ca Lemon Law Buyback

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The owner of a 2013 Ford Fiesta contacted the Law Offices Of Delsack & Associates P.C. after repeated complaints and three (3) repair attempts at her Ford dealer. She told us she suspected her transmission was defective as it would slip, shudder and hesitate while driving and she questioned whether her vehicle was eligible for a buyback under the California Lemon Law. After analyzing her case by reviewing the repair orders and purchase contract, we determined that she had a valid claim to have the vehicle repurchased.

A short time after filing our demand, Ford agreed to buy back the 2013 Fiesta. They paid our clients purchase balance, reimburse her down payment and monthly payments, and paid her attorney’s fees. Ford was allowed to deduct a usage fee as allowed under the California Lemon Law.

Our client was thrilled to get rid of her dangerous vehicle and be reimbursed for the monies she had paid.

2014 Ford Escape Buyback For Manufacturing Defects

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Two months after purchasing a 2014 Ford Escape in January 2015, the owner was returning to her Ford dealership for the first repair opportunity. She subsequently provided Ford three (3) more chances to repair her Escape, which kept her vehicle out of service more than 71days.

The vehicle had several manufacturing non-conformities that caused loss of power and stalling under normal operating conditions. The engines long block assembly had been repaired several times, the Power Control Module (PCM) had been replaced and the check engine light was always on. The vehicle would also frequently go into “Limp Home Mode” and not exceed 40 mph.

After trying unsuccessfully to have these defects repaired until June 11, 2015 , the owner of the Escape contacted the Law Offices of Delsack & Assoc., P.C. for help. Within a short time our firm was able to negotiate a repurchase of the defective vehicle. Our client was reimbursed for her down payment, monthly payments, and registration; less only the mileage deduction allowed under California ‘s lemon law. Ford additionally paid her purchase balance in full and all attorney’s fees. Our client was delighted with the outcome.

Ford & Lincoln Vehicles Affected By Airbag Problem

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Ford is issuing a safety compliance recall for approximately 32,000 2016-2017 Ford Edge, 2016-2017 Lincoln MKX and 2017 Lincoln Continental vehicles to replace Takata driver frontal airbag modules. According to the recall report, the affected vehicles have airbags that may not completely fill or the airbag cushion could detach during deployment. This problem is not related to Takata’s recall for airbags that can experience propellant degradation resulting in a potential rupture, but the results can be just as dangerous.

Owners will be asked to return to their dealer to have the driver frontal air bag module replaced. Because parts are not currently available safety recall will be sent out in March 2017 and a second notice will be sent when parts are available. For more information about the problem owners are asked to contact Ford customer service at 1-866-436-7332. Ford’s number for this recall is 17C02 and the NHTSA campaign number is 17V-123.

Ford Focus And Fiesta DPS6 Transmission Problems

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The owners of certain Ford Fiesta and Focus cars have been receiving notices regarding an extended warranty coverage on their Dual Power Shift (DPS6) transmissions. The extension gives owners a 10 year or 150,000 mile warranty on the vehicles transmission control module (TCM). This customer satisfaction program (14M02) affects certain 2011-2015 Fiesta and 2012-2015 Focus vehicles, although owners of 2016 models have received notices as well

The Problem: There is no denying that Fords DPS6 transmissions has problems. Intermittent loss of engagement while driving, lack of power and a no-start condition are common complaints, but the problems are amplified by driver expectations. Ford calls their DPS6 an automatic, when in reality, it is a manual transmission that shifts automatically. Owner expecting it to behave in the same manner as a regular automatic transmission have resulted in an even larger number of consumer complaints. Continue reading →