Jaguar Land Rover North America, LLC (Jaguar) is taking steps to address a potential safety concern involving certain 2019-2023 I-PACE vehicles. These vehicles were previously subject to recall 23V-369, but the earlier repairs may not have been executed correctly. This oversight could still leave the high-voltage battery at risk of overheating, potentially posing significant safety hazards.
Jaguar became aware of this issue in September 2023, triggered by a field report regarding a thermal overload incident in a vehicle that had previously undergone repairs as part of a prior recall (H441). An in-depth investigation into the matter revealed that the recall action for H441 had been mishandled by a retailer. In particular, the retailer had used an unauthorized service diagnostic tool, leading to the incorrect installation of essential software on the vehicle in question. Consequently, the safety defect persisted, even though the retailer had reported that the safety recall had been successfully completed.
This situation creates a lingering safety risk for affected vehicle owners. An improperly repaired vehicle continues to be vulnerable to conditions like thermal overload, which can result in potential fire or smoke issues. Such incidents can not only jeopardize the safety of vehicle occupants but also pose risks to individuals outside the vehicle and may cause property damage. What’s even more concerning is that the owners may remain unaware that the previous repair was not carried out correctly.
Fortunately, Jaguar is taking action to rectify the situation. Dealers will address the issue by updating the battery energy control module software, ensuring that the vehicles are brought up to the necessary safety standards. In the meantime, owners are strongly advised to park their vehicles outdoors and away from structures, as well as to charge them in the open until the recall repair is completed. This precautionary measure should be adhered to for 30 days after the repair has been finalized.
To help facilitate this important safety recall, Jaguar has assigned it the reference number H459, and it has been officially registered with the NHTSA under campaign number 23V-709.
Rrecently, Jaguar has faced an issue with a small number of its 2021-2022 I-Pace vehicles, where a high voltage coolant heater failure could lead to a defroster malfunction, posing potential risks to the drivers. In response to customer complaints and reports of cabin heating loss, a Product Safety and Compliance Committee (PSCC) investigation was initiated in April 2022. The findings revealed a concerning trend, prompting Jaguar to take action and issue a recall.
Jaguar became aware of the potential problem in April 2022 when they began receiving reports of a loss of cabin heating in specific I-Pace models. In response, the Product Safety and Compliance Committee (PSCC) launched an investigation into the matter. An engineering team was assembled to look into the nature of these reports to identify the potential failure modes, and understand their potential consequences.
Throughout the investigation Jaguar collaborated with the component suppliers to determine the underlying factors contributing to these reported field failures. As the investigation progressed, the PSCC requested a detailed analysis of high voltage coolant heater build periods to ascertain whether there was any discernible pattern or trend associated with the failure occurrences. By analyzing the data from various sources, the team worked to identify any consistent factors that might help them understand the root cause of the issue.
After an examination of the investigation’s outcome in June 2023, it was determined that the consequences of a high voltage coolant heater failure, coupled with the identified trend and pattern of incidents, were significant enough to warrant an immediate recall. The decision to recall the affected vehicles was made to mitigate any potential risks.
Owners of the affected vehicles are being contacted by Jaguar, requesting them to return to their nearest Jaguar dealership for a high voltage coolant heater replacement.
The recall, identified by Jaguar as H448, is officially registered with the National Highway Traffic Safety Administration (NHTSA), campaign number 23V-519. To date, there have been 64 field reports in the United States related to this issue.
Certain 2019-2024 Jaguar I-PACE SUV electric vehicles are facing a critical issue that could pose a potential threat of vehicle fires due to excessive heat buildup inside the high-voltage battery. The Jaguar Product Safety and Compliance Committee (PSCC) identified this problem in February 2022 through the Jaguar Land Rover (JLR) critical concerns reporting process. As a result, Jaguar initiated a thorough investigation into the matter.
To address the issue, Jaguar collected the batteries from the affected vehicles and conducted meticulous inspections at their testing facilities. Subsequently, the batteries were sent back to the supplier for further and more detailed analysis. In addition, Jaguar acquired Diagnostic Over The Air (DOTA) data for comprehensive examination and evaluation.
According to the defect report, specific 2019-2024 Jaguar I-PACE SUV electric vehicles have experienced instances of thermal overload, which can manifest as smoke or fire. The overheating primarily occurs beneath the vehicle, where the high-voltage traction battery is located. While investigations are still ongoing, Jaguar has proactively decided to install software that will effectively monitor the battery’s status.
Owners of the affected vehicles will receive notifications regarding the issue. They can visit a dealer or opt for an over-the-air (OTA) update to have the battery energy control module software updated. This updated software will continuously monitor the operational status of the battery pack assembly, identifying conditions that may lead to a thermal overload. In order to ensure safety, the software will provide enhanced driver warnings regarding the battery’s condition. When a risk is detected, the charging capacity of the High Voltage battery will be limited to 75%. A warning message will alert the driver, accompanied by instructions in the Owner Guide, which will direct them to take their vehicle to a Jaguar retailer for diagnosis and, if necessary, repair. The retailer will conduct a thorough inspection and, if required, replace the affected battery module or pack.
Jaguar has assigned the identification number H441 to this recall, while the NHTSA campaign number is 23V-369.
Jaguar Land Rover North America have identified a concern related to safety affecting certain 2013-2016 Land Rover Range Rover and 2014-2016 Land Rover Range Rover Sport models. These vehicles were previously repaired under NHTSA recall 19V-392, where drivers were given no indication of an unlatched door condition.
In this recall, customers say they continue to experience unlatched doors with no indication despite having the problem previously repaired. In one instance, there were reports of the door opening while the vehicles was still in motion.
Those receiving notices will be asked to return to their dealers to have the system tested and repaired. The recall is expected to begin August 28, 2020. Land Rover’s number for this recall is N476 and the NHTSA campaign number is.20V-387.
Jaguar will be contacting the owners of certain 2013-2015 Jaguar XF vehicles equipped with 2.0L GTDi engines, regarding a problem affecting the fuel system. According to the defect report, a concern has been identified where the installation of the fuel delivery line may have insufficient clearance from the vehicle’s under shield and body. If the line chafes through, drivers may notice a fuel smell inside the vehicle or a fuel puddle underneath when it is parked.
Dealers will inspect the fuel delivery lines and replace damaged ones as necessary. An anti-abrasive sleeve and two additional mounting clips will be installed to ensure clearance. For more information about the problem, owners are asked to contact Jaguar customer service at 1-800-452-4827. Jaguar’s number for this recall is J077 and the NHTSA campaign number is 16V-796.
Jaguar will be contacting a small number of 2016 Land Rover LR4 owners about a problem affecting the driver side air bag. Due to a malformed canister, the drivers airbag may perform outside of specifications. In the event of an accident where the airbag is required, the driver will not be fully protected and could be exposed to an increased risk of injury. Continue reading
Jaguar Land Rover will be asking the owners of certain 2013-2015 Jaguar XF sports cars to return to their dealership to repair a problem that could affect the steering system. According to the defect report filed with the NHTSA, a bolt on the Front End Auxiliary Drive (FEAD) could fail leading to the loss of the FEAD. As a result, the driver may experience a battery charge warning lamp illumination, air conditioning failure, engine overheat warnings and a Malfunction Indicator Light (MIL) followed by a reduction in steering assist. A sudden increase in steering effort could increase the risk of a vehicle accident. Continue reading
Jaguar has identified a safety defect affecting the Anti-lock Braking System (ABS) of certain 2015 Land Rover LR4 vehicles. According to reports filed with the NHTSA, ABS software designed to check the condition of the system and its associated network for defects, also known as ‘Good Check’, may have not been installed correctly into the ABS software. Continue reading