General Motors will be contacting owners of select 2017-2019 model year Chevrolet Bolt EVs previously repaired under National Highway Traffic and Safety Administration (NHTSA) campaign number 20V-701.
The problem began in October 2020 when the NHTSA started an investigation into owner complaints of battery fires while their Bolt EV was charging. To reduce the risk of fires, GM provided a temporary fix in which the the vehicle’s software was updated to limit it’s charge to 90% of the battery’s capacity.
As part of the final repair, dealers will use diagnostic tools to identify potential battery anomalies and replace battery module assemblies as necessary. The fix will also include the installation of advanced onboard diagnostic software that detects potential issues related to changes in battery module performance. Customers will need to visit their Chevrolet EV dealer to have the service procedure performed. Once the remedy procedure is completed, the dealer will remove the 90% state of charge limitation and return the battery to its previous 100% charging capability.
Customers of 2019 model year Chevrolet Bolt EVs will be able to have this fix performed starting on April 29 and customers who own 2017 and 2018 model year Bolt EVs will be eligible to have the remedy performed by the end of May. GM will be making this diagnostic software standard in the 2022 Bolt EV and EUV future electric vehicles. According to GM, if a problem is diagnosed, the software will warn the driver with an illuminated warning lamp on the gauge cluster and drivers would need to have the vehicle towed to a dealer for repairs.