Automotive Defect InvestigationThe National Highway Traffic Safety Administration (NHTSA) issues safety standards that require automobile manufacturers to recall vehicles that have safety-related defects. An important first step to identifying a problem is to keep a database of complaints received from owners. Similar complaints from a number of owners about the same product are usually a good indication that a problem could exist. The NHTSA will review the complaints and, in most cases, open an investigation. If the investigation leads to a recall, the NHTSA will monitor the effectiveness and management of the recall, including the filing of recall notices, communicating with owners regarding the recalls, and tracking the completion rate of each recall.

The NHTSA currently has three investigations affecting certain Chrysler, Dodge, and Jeep vehicles.

Stalling And Loss Of Motive Power Due To Transmission Malfunction
2019-2021 Chrysler Pacifica and 2019-2020 Chrysler Pacifica Hybrid

The Office of Defects Investigation (ODI) has received 40 complaints alleging incidents of stalling and loss of motive power in certain 2019-2021 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs). Most incidents occurred at speeds greater than 25 MPH and resulted in a vehicle stall. The loss of motive power was often accompanied by a dashboard warning message indicating a charging fault. A review of vehicle data showed that the malfunction was correlated with an internal transmission fault. The ODI is opening an investigation to assess the scope, frequency, cause, and potential safety-related consequences of the alleged defect.

Crankshaft Or Camshaft Sensor Failures
2016 Dodge Journey, 2016 Jeep Compass, and 2016 Jeep Patriot

In December 2016, the NHTSA issued a recall (16V-907) that identified crankshaft or camshaft sensor failures on certain 2016 Dodge Journey, Jeep Compass, and Jeep Patriot vehicles. According to the recall report, the crankshaft or camshaft sensor may work intermittently, possibly causing the engine to stall while driving. Following this recall, the Office of Defects Investigation (ODI) has continued to receive consumer complaints from owners who say they are experiencing crankshaft or camshaft failures on similar vehicles not included in the recall. The NHTSA has opened a Recall Query (RQ) to further assess the scope, frequency, and safety consequences of the alleged defect.

Electronic Parking Brake (EPB) Inadvertently Activates While Driving
2014-2020 Jeep Cherokee

The Office of Defects Investigation (ODI) has received 80 complaints for 2014-2020 Jeep Cherokees alleging the Electronic Parking Brake (EPB) activated while the vehicle was in motion. Based on repair invoices, the problem is caused by water leaking into the vehicle and damaging the EPB module which inadvertently activates the vehicle to a stop. The ODI is aware of recall 15V-393 that addresses water ingress affecting the power lift-gate module on the same population of vehicles. The lift-gate module can potentially catch fire as a result of the water damage. Both the lift-gate and EPB modules are located in a similar area of the vehicle.

If your vehicle is experiencing repeated problems like the ones listed above, it could be a Lemon. Know your Lemon Law Rights. If you have any questions about your rights and the California Lemon Law, please call our office at 1-888-395-3666 and get some great Lemon Law advice!

Our client purchased a new 2015 Dodge Ram truck.

His first visit to the authorized Dodge dealership was on December 5, 2016. He brought his vehicle in because a coolant leak was coming from the thermostat housing.

The next visit was on December 14th and the coolant leak was still leaking in the same area. The check engine light was also on.

On April 17, 2017 he brought the vehicle in again as the engine light was on and there was no power.

The last visit was on December 8th and the Dodge Ram was in the shop for 27 days because the turbo under boost was not working.

He heard about the Lemon Law and contacted our office. He spoke with California Lemon Law attorney, Barry L. Edzant who asked him to forward some documents. After reviewing the documents, Barry called the potential client to discuss and he decided to sign a retainer agreement with Mr. Edzant’s Law Firm.

A demand letter was sent to FCA, USA and they decided to buy the vehicle back under the California Lemon Law. They reimbursed our client for his down payment, all payments made, his registration, paid off the loan minus a usage fee that the manufacturer is entitled to under the CA Lemon Law. They also paid the attorney fees.Our client was very happy with the results.

If you think you may be driving a lemon, please contact our Law Firm at 888-395-3666 for a free consultation and answers to your questions.

Our client bought a 2015 Dodge Ram 1500.

He first took in in to an authorized dealership on May 10, 2017. The service 4 WD message came on and the vehicle seemed to be stuck in first gear. It was at the dealership for 3 days and they found a code and replaced the front Diff DTCM module.

His next visit was on June 15th because the vehicle had a hard time starting. There was also a tapping noise coming from the front end of the vehicle and his Dodge Ram had a huge loss of power. The vehicle was in the shop for 86 days.

Our client had heard that there was a part of the lemon law that dealt with a vehicle being out of service in the hands of an authorized dealership for 30 days or more (the 30 days do not have to be consecutive or for the same problem) and called our office.

He spoke with Barry L. Edzant, a California Lemon Law Specialist, and had his questions answered. Barry requested he email some documents for review. The client signed a retainer agreement and a letter was sent to FCA, USA demanding that they buy back the vehicle.

FCA, USA decided to buy back the vehicle under the California Lemon Law and reimbursed our client for his down payment, all payments made, his registration and paid off the vehicle minus a usage fee that the manufacturer is entitled to under the law. They also paid the attorney fees. Our client was very happy with the result.

If you are having problems with your vehicle and have questions about the California Lemon Law please call our office at 888-395-3666.

Our client was very happy when he purchased his 2016 Dodge Ram 1500.

He first had some concerns on February 6, 2017 when he tried putting gas from the nozzle and the filler tube came loose and dropped down. He also had a check engine light message on.

His next visit to the Dodge dealership was on August 23rd because his tailgate was opening randomly.

On December 4th he was back meeting with his service advisor as he noticed a red liquid leaking from the passenger side area of the engine.

On November 26, 2018 he brought his Ram 1500 in for numerous recalls. He also told them about a hard clunk as the vehicle was shifting between gears. The vehicle also exhibited hard shifting and the RPMs were revving really high.

He was back on January 10, 2019 because the vehicle was again exhibiting a hard clunk between gears. He was also noticing hard shifting and sometimes there was a delay when putting the vehicle into reverse. The dealership had the vehicle for 42 days.

At this point he was very frustrated and contacted our office and spoke with California Lemon Law attorney, Barry L. Edzant. Barry requested he send him some repair orders to review along with some other documents. He became a client shortly thereafter. A letter was sent to FCA, USA demanding that they buy back our client’s 2016 Dodge Ram 1500 under the California lemon law.

He did take the vehicle in again on May 9, 2019 as he was hearing a clunking noise coming from the engine compartment when shifting between 5th and 6th gear and while slowing down and taking off. He also complained the vehicle was having other problems with the gears.

Our firm successfully got a repurchase for our client for his defective Dodge Ram 1500. The buyback included the reimbursement of all payments made to date, the down payment, the registration, paying off the loan less a mileage deduction allowed under the California Lemon Law. FCA, USA also paid for the attorney fees.

If you think your vehicle may be a lemon, please contact the Law Office of Barry L. Edzant at 888-395-3666. We offer free consultations and we’ll be happy to answer your questions. We are a California statewide Lemon Law firm.

Chrysler will be contacting the owners of certain 2019 Jeep Grand Cherokee and 2019 Dodge Durango vehicles because of a problem affecting the powertrain of their vehicles.

According to the defect report, the front differential may have been built with pinion gears that were not sufficiently hardened. Over time the gears could wear down until torque power cannot be transferred from the drivetrain to the front wheels. If this happens drivers will experience loss of power and loss of the “Park” function when stationary. Prior to loss of power, drivers may notice a gear whine or grinding noise coming from the drivetrain

Those receiving notices will be asked to return to their dealerships to have the front differential replaced. This recall is expected to begin May 15, 2020. Chrysler’s number for this recall is W22 and the NHTSA campaign number is 20V-183.

Chrysler will be contacting the owners of certain 2014-2016 Chrysler 300, 2014-2016, 2018 Dodge Challenger and 2014-2016 Dodge Charger cars regarding a problem affecting the cruise control system.

According to the defect report, the Mopar Stage 1 Kit Performance Packages Powertrain Control Modules (PCM) and Demon Crate PCM in these vehicles could have a defect that may prevent the cruise control system from disengaging. If there is a short circuit within the vehicle’s wiring while the cruise control is being used, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off . During a short, the driver may be alerted through multiple warning lights illuminated on the instrument panel. If the vehicle continues to maintain speed or start to accelerate, the driver should shift to neutral and/or use the brakes to slow the vehicle and bring it to a stop.

Dealers will correct the problem by performing a software update and replacing the PCM as needed. For more information about the problem, owners may contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is U82/U83 and the NHTSA campaign number is 18E-053.

Chrysler will be contacting the owners of certain 2017 Dodge Caravan and 2017 Jeep Wrangler vehicles because of a problem that could increase the chance of a crash. According to the NHTSA defect report, the brake switches in these automobiles are more likely to malfunction, causing the rear brake lamps to continuously illuminate and allowing the transmission to be shifted out of “Park” without the brake pedal being depressed.

Drivers will be alerted of a problem through a illuminated malfunction indicator lamp, an audible warning chime and brake lights that continuously illuminate.

Chrysler will be asking owners to return to their dealers to have the brake switches replaced. Owners who would like more information about the problem can contact Chrysler customer service at 1-800-853-1403. Chrysler’s number for this recall is U09 and the NHTSA campaign number is 18V-098.

Chrysler will be contacting the owners of certain 2012-2013 Chrysler 200, 2012-2013 Dodge Avenger and 2011-2012 Jeep Liberty vehicles for a problem affecting the occupant restraint controller (ORC). According to the defect report, electrical stress in the ORC could lead to an internal failure which will result in the inability to deploy active headrests during certain rear end crashes. If this happens, it may increase the risk of injury to front seat occupants.

Chrysler will ask owners to return to their dealers to have the ORC inspected and replaced as necessary. Owners wanting more information about the defect can contact FCA customer service at 1-800-853-1403. FCA’s number for this recall is T56 and the NHTSA campaign number is 17V-640.