Category Archives: Chrysler

News about Chrysler automobile manufacturer. News about Chrysler recalls, technical service bulletins (TSB), and problems regarding Chrysler vehicles.

Total Quality Index Is More Than Automobile Quality

Posted on by

According to a 2012 Strategic Vision (SV) survey, consumer’s rate Volkswagen and Ford as having the highest quality ratings of all 2011 vehicles surveyed. The difference between Strategic Vision’s survey as compared to J.D. Power’s Quality Reports, done earlier this year, is that Strategic Vision uses what it calls the “Total Quality Index” (TQI). TQI not only rates vehicles by consumer complaints, but also takes into consideration the customer buying experience, vehicle performance and all around customer satisfaction. Strategic Vision has been working directly with automotive consumers since 1995, as well as maintains relationships with all major automotive manufacturers. This allows them to report on all aspects of the new car buyer’s experience.

This year’s survey questioned almost 40,000 people who bought model year 2011 vehicles between September and December 2010. Volkswagen came in first, mostly due to the success of the Golf, Jetta, and Tiguan. Despite complaints about about Fords infotainment systems; strong designs, technological innovations, and brand equity in the Mustang, Flex and F-Series trucks, gave Ford a second place. The biggest surprise came from the most improved corporation, Chrysler Group, who’s Dodge Charger and redesigned Jeep Grand Cherokee excelled in innovation, influencing the perceptions of quality. Even though Toyota vehicles were reported to have the lowest actual problems, there were no Toyota vehicles in the top of the list. With all automobile manufacturers running the tightest “quality race” ever, customers are increasingly defining “quality” by using the Total Quality Index.

Dodge Durango Airbag Problem

Posted on by

Chrysler will be contacting approximately 1,500 owners of certain 2013 Dodge Durango sport utility vehicles (SUV) about a possible problem with their vehicles supplemental side curtain air bags. According to the report filed with the National Highway Traffic Safety Administration (NHTSA), certain vehicles may have been manufactured with the incorrect airbag occupant restraint control (ORC) module. The incorrect module could result in the vehicles supplemental side curtain airbags not deploying properly if the vehicle is hit from the side or to the rear of the second row seat. Chrysler will be contacting owners, starting next month, and will correct the problem by replacing the the ORC module free of charge. Owners wanting more information on the problem can contact Chrysler at 1-800-853-1403.

Chrysler Deals With Jeep Death Wobble

Posted on by

Chrysler has released a technical service bulletin (TSB) alerting Jeep dealers, owners, and employees of Jeep Death Wobble, and have issued procedures on how to repair and prevent the problem. Death Wobble has been a problem in certain 2005-2010 Jeep Wranglers since November 2010 after hundreds of drivers complained of experiencing shimmy symptoms at speeds above 45 mph, after hitting a pothole. The highest number of complaints came from owners of 2007 models.

The bulletin advises that the steering system be inspected regularly for damaged, especially if the system has not been maintained. Chrysler warns owner that the installation of aftermarket steering and suspension components or wheel and tire assembles incompatible with Jeeps is the biggest cause of steering system vibration. There has been no reported deaths related to the problem, but owners experiencing the wobble have been justified in being frightened for their safety and the safety of others on the road.

Chrysler And Ford Vehicles Investigated

Posted on by

The National Highway Traffic Safety Administration (NHTSA) has opened an investigation into certain Chrysler 200 vehicles after receiving 15 complaints alleging the engine stalled without warning. The vehicles investigated are the 2011 Chrysler 200 vehicles equipped with 3.6L V-6 engines. All complaints reported the vehicle stalling without warning during low speed decelerations. If the investigation leads to a recall, almost 90,000 automobiles could be involved.

The National Highway Traffic Safety Administration (NHTSA) has also opened an investigation into certain 2011 Ford Explorer SUVs with Electric Power Assisted Steering (EPAS ), after receiving 15 complaints of power steering loss. Owners reported power steering warning messages as the failure occurred and in some cases the problem was corrected by turning off and restarting the vehicle. There have not been any reported accidents related to the problem, but if the investigation should lead to a recall, over 80,000 vehicles could be affected. Owners with concerns about their vehicle are asked to contact their Ford dealer.

Defective Window Switch Investigation Expands

Posted on by

The National Highway Traffic Safety Administration (NHTSA) is expanding an investigation into defective power window switches in some Toyota and GM vehicles. Both investigation began in February after vehicle owners reported intermittent power windows, the smell of smoke, and in rare occasions fires. If the investigation leads to a recall, approximately 1.4 million Toyota and 342,000 GM vehicles could be involved. The vehicles under investigation includes:

  • 2007-2009 Toyota Camry
  • 2007-2009 Toyota Yaris
  • 2008 Toyota Highlander Hybrid SUVs
  • 2006-2007 Chevrolet TrailBlazer SUVs

The NHTSA said that it also will evaluate other GM vehicles with the same underpinnings. They include:

  • Buick Rainier
  • GMC Envoy
  • Isuzu Ascender
  • Saab 9-7X SUVs

NHTSA Expands Jeep Fire Problems

Posted on by

A National Highway Traffic Safety Administration (NHTSA) investigation into Jeep vehicles with a high rate of fires after a rear impact accident, has been expanded to include three models of Jeep vehicles. Originally the investigation focused on 1993-2004 Jeep Grand Cherokees, but data collected shows that certain Jeep Cherokee and Jeep Liberty models of the same years, may also experience the same problems.

In an earlier letter to Fiat, CEO Sergio Marchionne referred to the Jeep Grand Cherokee as a modern day Pinto for soccer moms. The Pinto, which had the fuel tank located behind the rear axle, was also found to experience fires after rear impact accidents. According to the Center for Auto Safety, there have been 184 fatal fire crashes in model year 1993 to 2009 Jeep Grand Cherokee vehicles and that 269 people have died as a result.

The Center for Auto Safety has been petitioning for a recall of the vehicles and said recently in an open letter to the NHTSA that “in NHTSA’s history of defect investigations and recalls, there has never been one where 4-year-old children in child restraints have burned to death in fire crashes until now. The letter continues to detail two instances where Jeep Grand Cherokee vehicles were rear-ended and burst into flames, killing two children.

If the investigation leads to a recall, approximately 5.1 million vehicles could be involved. According to Bloomberg News, the recall could be one of the largest recalls in history and could be a significant expense for Chrysler and Fiat, who have depended on these models for profitable in recent years.

Jeep Liberty Control Arm Problem Expands

Posted on by

Chrysler is expanding a recent recall on certain Liberty vehicles to include 2004-2007 Jeep Liberty models originally sold or currently registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, and the District of Columbia. According to the recall report filed with the National Highway Traffic Safety Administration, the rear lower control arms can fracture due to excessive corrosion from road salts during winter weather. The fracture could result in loss of vehicle control and could lead to a crash. Owners wanting more information about the problem can contact Chrysler at 1-800-853-1403.

Jeep Wrangler Fire Problem

Posted on by

Chrysler has announced a recall for certain 2010 Jeep Wranglers after receiving fourteen complaints of fires starting in the catalytic converter area. According to the recall report filed with the National Highway Traffic Safety Administration (NHTSA), these vehicles were manufactured before July 2010 and have a skid plate to protect the automatic transmission during off road driving. Chrysler said that the skid plate can collect debris and the heat from the catalytic converter could lead to a fire. Chrysler will be notifying owners starting in May, and will replace the skid plate with a skid bar that doesn’t collect debris. The recall is the result of a Jeep Wrangler investigation started in April. Owners wanting more information about the problem can contact Chrysler at 1-800-853-1403.