Tag Archives: automobile safety defect

2021-2022 Ford Mustang Mach E High Voltage Battery Could Overheat

Posted on by

Ford will be contacting the owners of certain 2021-2022 Mustang Mach E vehicles because the high voltage battery in their cars may overheat. The problem may lead to loss of power and could increase the chance of an accident.

Ford’s Critical Concern Review Group first became aware of the problem in April 2022, after hearing of an issue pertaining to the high voltage battery main contactor overheating in a Mustang Mach E. A review of warranty reports found approximately 286 warranty claims where the problem was an open or welded battery contactor. According to the defect report, it is possible that the high voltage battery main contactors may overheat, which can result in an open contactor or a welded condition.

Contactors that are welded shut while driving, will result in an illuminated powertrain malfunction warning light on the next drive cycle, along with a no-start condition.

Contactors that become open while driving, will result in a powertrain malfunction warning light, the vehicle will display “Stop Safely Now” on the instrument panel, and the vehicle will lose power.

In both cases, all 12V systems including power brakes and steering will remain functional.

Ford will correct the problem by installing a Secondary On-Board Diagnostic Control Module (SOBDMC) and updating the Battery Energy Control Module (BECM) software. Ford is expected to begin Over-The-Air (OTA) updates for the SOBDMC and BECM software in July 2022. Owners will also have the option to take their vehicle to a Ford or Lincoln dealer to have the software update completed.

The updated SOBDMC software (LJ98-14G069-AXG, LJ98-14G069-AZG, LJ98-14G069-BBG, LJ98-14G069-BDG) will monitor contactor temperature and intelligently reduce battery power to prevent damage to the contactor. The updated BECM software (NJ98-14C197-AE, NJ98-14C197-BD) will monitor contactor resistance to identify an overheated contactor and reduce vehicle power to prevent further damage.

Ford’s number for this recall is 22S41 and the NHTSA campaign number is 22V-412.

2019-2020 Ford Mustang Powertrain Control Module Malfunction

Posted on by

Certain 2019-2020 Mustang vehicles equipped with 5.0L engines and manual transmissions, could experience a problem with the Powertrain Control Module (PCM). The PCM could broadcast a faulty signal to the modules controlling the reverse camera, reverse light, and driver-assist features. Owners will be instructed to return to their dealerships for repairs.

According to the safety report, the 2019 Mustang 5.0L Manual Transmission Model is the first to introduce a new Rev matching feature that includes a new Manual Gear Position Sensor and associated software/calibration.

In July 2020, Ford Product Development engineers identified a small number of warranty claims associated with the Manual Gear Position Sensor which caused the rear view camera and reverse lamps to stop functioning, but based on the low occurrences, the Critical Concern Review Group (CCRG) closed the investigation. By April 2022, 102 warranty claims alleging non-functioning rear view camera display and/or non-functioning reverse lamps and 94 warranty claims of potentially related non-functioning of various driver-assist features (traction control, forward collision warning, blind-spot warning, cross-traffic indicator) caused Ford’s Field Review Committee to reopen the investigation and issue a recall.

According to the defect report, some unique driving scenarios or vehicle conditions, including clutch slip, causing incorrect ratio, extended reverse driving, miscalibration of odd/even shift gates, customer modifications, a mismatch between the gear position sensor signal and the estimated gear calculation, might be detected by the PCM. The PCM will interpret the degraded signal to mean a fault and may disable the modules controlling the reverse camera, reverse lamps, and driver-assist features.

Owners receiving notices will be asked to return to their dealers to have the PCM software updated in their Mustang. Ford’s number for this recall is 22S37 and the NHTSA campaign number is 22V-382.

If you are experiencing repeated problems with your vehicle, it could be a lemon. If you have any questions about your rights and the California Lemon Law, please call our office at 888-395-3666 and get some great Lemon Law advice!

2021 Ford Expedition and 2021 Lincoln Navigator Under Hood Fire Warning

Posted on by

Ford Motor Company (Ford) has decided that a problem affecting vehicle safety exists in certain 2021 Ford Expedition and 2021 Lincoln Navigator SUVs built between December 2020, and April 2021. The vehicles built during this time have an increased risk of under-hood fires.

Ford became aware of the problem in March 2022 after receiving eight reports of under-hood fires. One of the incidents described a melted battery junction box (BJB) on a 2021 Expedition vehicle. Ford’s Critical Concern Review Group (CCRG) opened an investigation into the fires and found that six (6) of the eight (8) fires originated on the passenger side rear engine compartment area, while two (2) had an unclear under-hood origin. Of the eight fire allegations, six occurred while the vehicle was parked and off, and two occurred while driving. Reviewing the incidents, CCRG noted that almost all the vehicles were owned by rental companies.

Ford continues to investigate the cause of the fires, which are believed to originate in the passenger side rear engine compartment area. As of May 12th CCRG is aware of sixteen (16) potentially related reports of under-hood fires on 2021 Expedition and 2021 Navigator vehicles. Of those sixteen (16) reports, fourteen (14) are rental vehicles and two are retail units. Of the sixteen (16) reports, twelve (12) occurred while the vehicle was parked and off, (1) occurred while parked and on, and three (3) occurred while driving. All sixteen (16) vehicles were produced between December 19, 2020, and April 20, 2021. (This period was found to be significant.)

Warning: Owners are advised to park their vehicles outside and away from structures while Ford continues their investigation.

Note: Some customers have reported a burning smell and smoke from the front passenger engine compartment while driving.

Letters notifying owners of the safety risk are expected to be mailed on May 23, 2022. A second letter will be mailed once a fix for the problem is available. Ford’s number for this recall is 22S36 and the NHTSA campaign number is 22V-346.

2021-2022 Chevrolet Corvette – Missing Bearings In Rear Half Shaft

Posted on by

A small number of 2021-2022 Chevrolet Corvette owners will be contacted by the manufacturer regarding a problem affecting the rear half shaft assemblies in their vehicles. According to the defect report, Some Corvettes may have a rear half-shaft assembly that is missing one or more ball bearings. If any ball bearings are missing, the half-shaft will eventually fail, resulting in a loss of propulsion.

In September 2021, a General Motors (GM) engineer carried out a warranty inspection of a rear half shaft recovered from a 2021 Chevrolet Corvette. The half shaft fractured and caused the vehicle to lose propulsion. Upon further inspection, it was found that the half shaft was missing two of six ball bearings. Follow-up, discussions with the supplier identified a potential failure in the inspection process that led to the miss-build. In October, the GM engineer submitted a report to GM’s Speak Up For Safety (SUFS) program and the supplier identified 19 vehicle identification numbers (VINs) containing half-shafts that may have been improperly inspected.

GM is not aware of any injuries or crashes related to this condition. In February, GM’s Safety and Field Action Decision Authority decided to conduct a safety recall for any 2021-2022 Chevrolet Corvette that may have received suspect rear half shaft assemblies.

Those receiving notices will be asked to return to their GM dealers to have the left and/or right rear half-shaft assemblies inspected and replaced as necessary. Owner notification letters are expected to be mailed in April. GM’s number for this recall is N212351320 and the NHTSA campaign number is 22V-091.

Do you think your Chevy Corvette could be a Lemon? Don’t live with a Lemon, especially if the problems you are having are safety-related. If you have any questions about your rights and the California Lemon Law, please call our office at 888-395-3666 for some great Lemon Law advice.

2021 Toyota C-HR Pre-Collision System Inoperative Without Warning

Posted on by

In December 2020, Toyota began an investigation into certain 2021 Toyota C-HR crossover SUVs after receiving field reports from the Japanese market alleging that when using the Traffic Movement Notification feature (a Japanese market feature not available in the U.S.), the vehicle radar sensor did not detect a vehicle driving in front of it. An inoperative radar sensor also meant that other features, such as Pre-Collision System (PCS), Dynamic Radar Cruise Control (DRCC), and Lane Tracing Assist (LTA) could be affected. In these cases, dealer technicians observed that the beam axis for the radar sensor was out of specification and adjusted it during the inspection. After completing the adjustment and initializing the radar sensor, the vehicles were able to detect the preceding vehicle.

According to the defect report, certain 2021 Toyota C-HR vehicles are equipped with a millimeter-wave sensor (radar sensor) and a camera to detect objects in front of it. These sensors also support certain driver assistance features, including the Pre-Collision System (PCS).

Under certain circumstances, the initialization of the radar sensor may not have been completed correctly, resulting in the PCS not being able to detect an object in front of it. As a result, the vehicle will not provide warnings or braking assist, and would not display a message or indicator to the driver that PCS is not functional. An inoperative PCS, without a PCS malfunction indicator to the driver, may increase the risk of a crash in certain driving situations.

As of January 2022, Toyota has not received any U.S. field reports or warranty claims related to this condition. Based on their investigation results, however, Toyota decided to conduct a voluntary safety recall campaign. Owners of the subject vehicles will be asked to take their vehicles to their Toyota dealer to have the radar sensor inspected and properly initialize if necessary. Toyota’s number for this recall is 22TA02 and the NHTSA campaign number is 22V-107.

Fire Warning For Chrysler Pacifica PHEV

Posted on by

Chrysler (FCA US, LLC) will be contacting the owners of certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV) for a problem that could result in a vehicle fire.

In August 2021, Chrysler Technical Safety and Regulatory Compliance Organization opened an investigation into a reported trend of fires in certain Chrysler Pacifica PHEVs. Since August 2021, there have been five customer records and twelve field reports relating to this issue. The potentially affected vehicles include 2017-2018 Chrysler Pacifica PHEVs manufactured between August 12, 2016, when production of Chrysler Pacifica PHEVs began, and ended on August 7, 2018, when the 2018 model year production ended. Chrysler will conduct a voluntary safety recall on all affected vehicles.

Although the automaker is still investigating the cause, the fire risk is likely due to corrosion of an electrical connection inside the Pacifica’s 12-volt battery system. This system is used to power auxiliary features, including radios and garage door openers, and is not part of the vehicle’s plug-in hybrid propulsion system. However, only hybrid vehicles are included in this recall.

According to the NHTSA defect report, “Certain 2017-2018 Chrysler Pacifica Hybrid vehicles may experience a fire, even with the ignition in the “OFF” mode. A vehicle fire can result in an increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage.”

Because the remedy is under development, Chrysler is advising owners of these hybrid vehicles to refrain from recharging them and to park them away from structures and other vehicles. Owners can keep operating the vehicles using the internal combustion engine.

Letters notifying owners of the safety risk are expected to be mailed later this month. Second letters will be mailed once the remedy is available. FCA US LLC’s number for this recall is Z11 and the NHTSA campaign number is 22V-077.

Don’t live with a Lemon, especially if the problems you are having is safety related. If you have any questions about your rights and the California Lemon Law, please call our office at 888-395-3666 for some great Lemon Law advice.

Rear Wheel Driveshaft Assemblies May Fail In Certain GM SUVs

Posted on by

The rear-wheel driveshaft assemblies on certain 2021 Cadillac, 2021 Chevrolet and 2021 GMC SUV trucks could fail and cause an increased chance of an accident. GM will be contacting owners and asking them to return to their dealership for repairs.

In October 2021, GM’s supplier of rear-wheel drive-shaft assemblies informed them that certain assemblies shipped to GM’s Arlington, Texas plant may have been manufactured improperly. GM opened an investigation and found that the suspect components could deform over time and result in drive shaft seizures.

According to the defect report, the rear-wheel drive-shaft assemblies may have been manufactured with recirculating balls that were not properly heat treated. The recirculating balls could deform over time, resulting in noise and vibration. If the vehicle continues to be driven, the affected joint in the drive shaft assembly could seize and the vehicle could lose propulsion.

Vehicles manufactured with these defective driveshafts assemblies include:
2021 Cadillac Escalade
2021 Cadillac Escalade ESV
2021 Chevrolet Suburban
2021 Chevrolet Tahoe
2021 GMC Yukon
2021 GMC Yukon XL

The supplier’s equipment failure was corrected on June 4, 2021 and components produced after that time were properly heat treated. Vehicles produced after October 4, 2021, were equipped with drive shaft assemblies containing components that were produced outside of the suspect window.

Owners will be asked to return to their dealers to have the left and/or right rear driveshaft assemblies replaced. GM’s number for this recall is N212351030, N212351031 and N212351032. The NHTSA campaign number is 22V-036. Customer interim notifications are estimated to be sent out on March 14, 2022.

Don’t live with a Lemon. If you are having problems with your vehicle and have questions about your rights and the California Lemon Law, please call our office at 888-395-3666.

2018 Ford F-150 – Tailgate Could Unexpectedly Open

Posted on by

Ford Motor Company (Ford) will be contacting the owners of certain 2018 F-150 vehicles with manual and power release tailgates because the tailgate latches on their trucks could unlatch unexpectedly while driving.

In September 2021, a problem affecting tailgate latches on certain 2018 Model Year F-150 trucks, was brought to the attention of Ford’s Critical Concern Review Group. The affected vehicles were built with a tailgate latch that could unlatch under certain loading conditions and cause unintended opening of the tailgate while the vehicle is in motion.

According to the defect report, the suspect tailgate latch design incorporates a latch pawl that is perpendicular to the catch mechanism. This latch design is susceptible to pawl walkout (unlatching) under certain dynamic loading conditions in this tailgate application. Unintended tailgate opening without vehicle operator knowledge may result in loss of unrestrained cargo increasing the risk of a crash. An unintended tailgate opening will only be apparent to an operator if they notice it prior to entering the vehicle.

Owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have both the left-hand and right-hand tailgate latches replaced. The recalled tailgate latches (JL3A-9943150-AC and JL3A-9943150-BC) will be replaced with tailgate latches that incorporate a different latch pawl design (5L3Z-9943150-A).

In April 2018, Dearborn Truck Plant reverted to the initial latch design. Vehicles not included in this recall were built with latches that incorporate a different latch pawl design. Ford’s number for this recall is 21S53 and the NHTSA campaign number is 21V-983.