Tag Archives: Manufacturer defect

GM Issues Service Campaign For OnStar Vehicles

Posted on by

General Motors (GM) has asked dealerships to stop selling approximately sixty thousand 2012 and 2013 vehicles because of a software problem with the OnStar communication system. According to GM spokesman, Alan Adler, the problem was discovered during rear end crash testing where the airbags are not suppose to deploy. The “sensing diagnostic module,” still senses when to inflate airbags, but when the airbags are not suppose to inflate, certain models may not always receive a call from an OnStar operator to check to see if the occupants are injured. The problem does not require a recall and GM has already repaired many vehicles through a remote upgrade. Owners with vehicles that cannot be repaired remotely will be notified through a GM customer service campaign and will be asked to bring their vehicles to the nearest dealership to have the problem fixed. The vehicles involved in the service campaign include:

  • 2013 Buick Verano
  • 2013 Cadillac ATS
  • 2012 Cadillac SRX
  • 2013 Cadillac XTS
  • 2013 Chevrolet Cruze
  • 2013 Chevrolet Equinox
  • 2013 Chevrolet Volt
  • 2013 GMC Terrain

Ford Escape Coolant Line Problem

Posted on by

Drivers of certain 2013 Ford Escape sport utility vehicles (SUV) with 1.6L engines, are being notified to bring in their vehicles to their nearest dealership to correct a problem that could lead to an engine compartment fire. According to Ford, certain vehicles built between October 5, 2011 to August 31, 2012, may have a cylinder head cup plug, also known as a freeze plug, that could become dislodged resulting in a coolant leak. If the coolant evaporates on a hot surface, the glycol could ignite and catch fire. Ford will be notifying owners of the problem this month and can take in there vehicles to have the plug sealed and a secondary plug cover added. For more information about the problem, contact Ford at 1-866-436-7332.

California Lemon Law Hyundai Sonata Buyback

Posted on by

Just recently we were able to negotiate to have a 2012 Hyundai Sonata repurchased for a client who lived in Orange County. The vehicle only had 6,000 miles on the odometer but had to be repaired several times for a defective suspension and steering system which caused it to sway while driving under normal operating conditions. While the vehicle was almost new and our client had only given the dealer three opportunities to repair the defects, we were able to persuade the manufacturer that this was a safety problem which warranted a full buyback.

The case was concluded within three months, from the time our client first contacted our firm to determine whether he had a viable lemon law case, to the date when it was ultimately repurchased and transferred back to the manufacturer and a client-trust check was rewarded to our client’s for his down payment and monthly payments. This was concurrent with the manufacture’s payoff to our client’s lender of the balance of his loan. Our client was, of course, ecstatic with the results of his lemon law case.

If you own or lease a vehicle which continues to have problems that started during the manufacturer’s original new car warranty, you may be driving a lemon. Please call the Law Offices of Delsack & Assoc., P.C. at 888-EX-LEMON (888-395-3666) for a free consultation with an experienced California lemon law attorney to find out whether we can help you get rid of your lemon.

Volvo Tire Pressure Monitoring Problem

Posted on by

Volvo will be asking drivers of certain 2013 Volvo S80 sedans and 2013 Volvo XC70 station wagons to bring in their vehicles for a problem that could lead to premature wear of the tires. A software error within the Central Electronic Module (CEM) may cause the system to fail to warn the driver that the air in their tires is low. Driving on low tires can result in overloading and overheating and could lead to a blowout. Owners receiving a notification will be asked to bring in their vehicles to have the tire pressure monitoring system (TPMS) reprogrammed, free of charge. For more information about the problem, contact Volvo at 1-800-458-1552.

Chevy Sonic Windshield Washer Problem

Posted on by

General Motors (GM) is warning drivers of certain 2012 Chevrolet Sonic vehicles manufactured between May 2011- February 2012, that their vehicles may not conform to Federal Motor Vehicle Safety Standard for the windshield wiping and washing systems. According to GM, the washer hose could separate from the washer fluid reservoir making it impossible for the driver to clean the windshield while driving. A buildup of dirt could eventually obstruct the drivers vision increasing the chance of an accident. GM will be sending out notices to Sonic owners asking them to take their vehicles in to their Chevrolet dealership to have the hose secured to prevent separation. Owners wanting more information about the problem can contact the Chevrolet owner center at 1-866-694-6546.

Infiniti JX35 Fuel Reading Inaccuracies

Posted on by

Nissan is warning drivers of certain 2013 Infiniti JX35 crossover utility vehicles that they could be left stranded due to a problem that could lead to fuel reading inaccuracies. According to Nissan, The fuel line transfer tube may have been miss-routed in the fuel tank during manufacturing. The float may be restricted from moving as fuel is consumed, giving the driver higher fuel reading than there actually is. Nissan will inspect and reroute the fuel transfer tube as necessary. Owners wanting more information about the problem can contact Nissan customer service at 1-800-647-7261.

Dodge Durango Airbag Problem

Posted on by

Chrysler will be contacting approximately 1,500 owners of certain 2013 Dodge Durango sport utility vehicles (SUV) about a possible problem with their vehicles supplemental side curtain air bags. According to the report filed with the National Highway Traffic Safety Administration (NHTSA), certain vehicles may have been manufactured with the incorrect airbag occupant restraint control (ORC) module. The incorrect module could result in the vehicles supplemental side curtain airbags not deploying properly if the vehicle is hit from the side or to the rear of the second row seat. Chrysler will be contacting owners, starting next month, and will correct the problem by replacing the the ORC module free of charge. Owners wanting more information on the problem can contact Chrysler at 1-800-853-1403.

Suzuki Headlight Wiring Problem

Posted on by

Suzuki is asking the owners of certain 2004-2006 Forenza and 2005-2006 Reno cars to bring in their vehicles to get a problem with the headlight wiring repaired. According to Suzuki certain vehicles may have poor contact between the terminals wires in the low/high beam headlamp system. The poor contact may generate heat that can melt the splice, resulting in total loss of headlamps. Suzuki will correct the problem by replacing the splice with two heat shrink crimps. Owners wanting more information on the problem can contact Suzuki at 1-714-996-7040.