Our lemon law client was excited about his new 2017 Chevrolet Cruze.
His first visit was at 747 miles on July 6, 2017. He was hearing a squeaky noise while driving his vehicle. The other problem that was presented at that visit was that while moving the driver side seat back it made a very loud noise. The Chevrolet authorized dealership had the vehicle for 20 days.
The next visit was on September 29th. His key FOB and the WiFi were both not working. The left front seat was making a rumbling noise when moving the seat from front or rear. He was also seeing the no key detected message coming on.
The 3rd visit was on May 8, 2018. His complaints at the time were the check engine light was on, the vehicle had a rough idle, he was hearing a metal tapping sound when driving at parking lot speeds and making turns which were coming from the rear of the vehicle. The Driver’s seat was also making a loud noise when moving the seat forwards or backwards.
On April 9, 2019 he brought the vehicle in again to the dealership. He was hearing a metallic rattle noise which appeared to be coming from behind the glove box. There was also a problem with the left front tire losing air and the passenger side rear tire losing air.
He was back at the dealership about 5 weeks later because both passenger side tires were losing air. The radio was also having some problems in that it would suddenly freeze.
July 23rd he brought the vehicle back to the Chevy dealership because it was pulling to the right and the suspension was feeling funny. He was also hearing a grinding noise from the right front wheel while driving. The key not detected message was coming on intermittently. The cabin air filter and air filter element needed to be replaced.
The last visit was about a week later. The driver’s side front seat back rest was falling when reclining and the key not detected message was displaying intermittently when trying to start the vehicle.
At this point our client was frustrated and called our office and spoke with California Lemon Law Attorney, Barry L. Edzant. Barry asked him to email us some documents to review. After signing a retainer agreement, a letter was sent to General Motors Corporation demanding that they buy back the 2017 Chevrolet Cruze under the California Lemon Law. GMC agreed to repurchase the vehicle and reimburse our client for his down payment, all monthly payments made, reimburse for registration and pay off the vehicle less a mileage deduction allowed under the law. They also paid all the attorney fees.
If you are having problems with your vehicle and want to know what your rights are under the lemon law, please call our office at 888-395-3666. We will be happy to answer your questions