Tag Archives: extended warranty

GM Extends Warranty On Chevy Express And GMC Savanna For EGR Cooler Failure

Posted on by

Certain 2013-2014 model year Chevrolet Express and 2013-2014 model year GMC Savana HD vehicles equipped with 6.6L Duramax diesel engines (RPO LGH) could experience a malfunction indicator light (MIL) illumination because of a problem affecting the Exhaust Gas Re-circulation (EGR) cooler.

clogged EGR

EGR coolers can fail for a few different reasons. Coolant passageways become clogged and prevent exhaust gas from cooling, some EGR coolers may be susceptible to corrosion, and repeated cycling of extreme temperatures (thermal stress) can all cause your EGR to fail.

There are a few indications that your EGR is failing: the engine idles rough and stalls; there is an increase in fuel consumption and a decrease in performance; the engine management light is always on, and there is a smell of fuel in and around the vehicle.

General Motors is providing owners of certain 2013-2014 Chevrolet Express and 2013-2014 GMC Savana HD vehicles equipped with 6.6L Duramax diesel engines vehicles, with additional warranty protection. This special coverage covers the problem described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first. The warranty covers the vehicles from the date the vehicle was originally placed in service, regardless of ownership.

** GM should notify customers if this special warranty coverage is on their vehicle.**

Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer.

View the complete warranty document here: MC-10150564-9999.pdf

GM Extends Warranty On Trucks For Defective Fuel Injectors

Posted on by

General Motors (GM) will be providing owners of certain 2016-2017 Chevrolet, Cadillac and GMC trucks additional warranty coverage because of a problem that could affect the fuel injectors in their engines. The trucks receiving additional warranty are equipped with 5.3L or 6.2L engines.

Vehicles manufactured with these defective fuel injectors include:
2016-2017 Cadillac Escalade
2016-2017 Cadillac Escalade ESV
2016-2017 Chevrolet Silverado
2016-2017 Chevrolet Suburban
2016-2017 Chevrolet Tahoe
2016-2017 GMC Sierra
2016-2017 GMC Yukon
2016-2017 GMC Yukon XL

** GM will notify customers if this special warranty coverage is on their vehicle.**

The special coverage will extend the warranty of the above vehicles, for a period of 10 years or 150,000 miles (240,000km), whichever occurs first, from the date the vehicle was originally purchased, regardless of ownership. This special coverage only applies to vehicles in these states: California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington.

According to documents released by GM, “Under certain circumstances, one or more of the vehicle’s fuel injectors may deliver an improper amount of fuel to the engine. If this happens, the Malfunction Indicator Lamp (the Check Engine Light) will illuminate to warn the driver there is a problem. The engine will begin to run rough and will eventually stall. Diagnostic trouble codes, including P0300-P0308 or DTC P050D, will be set.

Other symptoms of a bad or dirty fuel injector include: The vehicle is hard to start and idles rough; Poor performance and increased fuel consumption; and an engine knock or detonation that could lead to complete engine failure.

Engine Power Warning!
Chevy Malibu, Buick LaCrosse & Buick Regal

Posted on by

chevy malibu engine power reducedLoss of Continuity within Accelerator Pedal Position Sensor Circuit in some 2016-2018 model year Chevrolet Malibu, 2017-2018 model year Buick LaCrosse and 2018 model year Buick Regal vehicles

The automobiles listed above do not have a mechanical connection for the accelerator pedal, instead, there is an electronic throttle control responsible for engine acceleration. The system includes an accelerator pedal position sensor, which tells the power train how much acceleration the driver requests.

General Motors have identified a problem affecting the acceleration position sensor in some 2016-2018 Chevrolet Malibu, 2017-2018 Buick LaCrosse and 2018 Buick Regal vehicles.

According to the Special Coverage Adjustment report N182188250 Loss of Continuity within Accelerator Pedal Position Sensor Circuit, the above vehicles may have a condition that affects the electrical connection to one of the vehicle’s position sensors in the accelerator pedal. If the electrical connection is interrupted, the accelerator pedal will still function, but the vehicle will enter a reduced engine power mode in which the maximum acceleration and torque are reduced.

When this problem occurs the driver will notice a reduction in engine power, the malfunction indicator lamp and the check engine lights illuminate and a diagnostic trouble code P2138 will be set. The problem could result in an unexpected and instant loss of power, which puts everyone on the road in danger.

General Motors will be offering special coverage for the condition described above for a period of 10 years or 150,000 miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. 2016-2018 model year Chevrolet Malibu, 2017-2018 model year Buick LaCrosse and 2018 model year Buick Regal vehicles.

Click Here to see the complete Special Coverage Adjustment N182188250 Loss of Continuity within Accelerator Pedal Position Sensor Circuit.

Ford Focus And Fiesta DPS6 Transmission Problems

Posted on by

The owners of certain Ford Fiesta and Focus cars have been receiving notices regarding an extended warranty coverage on their Dual Power Shift (DPS6) transmissions. The extension gives owners a 10 year or 150,000 mile warranty on the vehicles transmission control module (TCM). This customer satisfaction program (14M02) affects certain 2011-2015 Fiesta and 2012-2015 Focus vehicles, although owners of 2016 models have received notices as well

The Problem: There is no denying that Fords DPS6 transmissions has problems. Intermittent loss of engagement while driving, lack of power and a no-start condition are common complaints, but the problems are amplified by driver expectations. Ford calls their DPS6 an automatic, when in reality, it is a manual transmission that shifts automatically. Owner expecting it to behave in the same manner as a regular automatic transmission have resulted in an even larger number of consumer complaints. Continue reading →

Auto Warranties And The California Lemon Law

Posted on by

In the United States all new automobiles come with a manufacturer’s written warranty. This warranty is a detailed document outlining what repairs the manufacturer will cover, for a specified period of time or until a certain mileage is reached on the vehicle. This warranty is usually accompanied by an implied warranty which is an unwritten promise that the vehicle being sold will meet certain standards and is fit to operate for the purpose in which it is intended to be used. Because this warranty is not written down, it is up to the buyer to prove that the seller withheld information about problems with the vehicle at the time of sale. If a vehicle is being sold “as is” or “with faults” the implied warranty will be void.

When dealing with used cars, warranties becomes more complicated. Some used cars come with the remaining manufacturer’s warranty if the expiration year or mileage limit has not yet been reached and some require the consumer pay to activate it. If the used car dealer picks up the cost of the remaining manufacturer’s warranty, it is considered a car warranty, but if the consumer is asked to pay an extra cost to activate the remaining manufacturer’s car warranty it is usually considered a service contract.

Consumers are often asked if they would like to purchase an extended car warranty. This offer is usually presented towards the end of the manufacturer’s warranty and is actually considered a “service contract. The extended car warranty details what repairs will be covered by the dealer, the manufacturer or an independent company at the expiration point of the manufacturer’s warranty. An extended car warranty does not usually cover everything in the vehicle and can become very complicated. When purchasing an extended warranty, there are five questions you should ask yourself.

  • How long do you plan to keep the vehicle?
  • Who stands behind the warranty? The automaker, the dealer or a third party company?
  • Can you get a better extended warranty from another dealership or negotiate the price with the dealership you are at?
  • Do you know what is covered?
  • What is your repair history and the repair history of the model vehicle you are buying?

Many consumers find that they pay more for the extended car warranty than they earned back from it in covered repair costs. A few exceptions include vehicles with higher rates of mechanical problems, vehicles with expensive extra equipment, or if the contract offers free maintenance.

One misconception about extended warranties is that purchasing one will extend the California lemon law coverage. This is absolutely not true. The California lemon law only covers vehicles which started to have problem during the manufacturer’s written original warranty. Consumer advocates warn those considering an extended car warranty to carefully study what a service contract does — and does not – cover. Any verbal promises made to you should be noted and signed by someone of authority on the warranty contract you are purchasing.