General Motors (GM) has asked dealerships to stop selling approximately sixty thousand 2012 and 2013 vehicles because of a software problem with the OnStar communication system. According to GM spokesman, Alan Adler, the problem was discovered during rear end crash testing where the airbags are not suppose to deploy. The “sensing diagnostic module,” still senses when to inflate airbags, but when the airbags are not suppose to inflate, certain models may not always receive a call from an OnStar operator to check to see if the occupants are injured. The problem does not require a recall and GM has already repaired many vehicles through a remote upgrade. Owners with vehicles that cannot be repaired remotely will be notified through a GM customer service campaign and will be asked to bring their vehicles to the nearest dealership to have the problem fixed. The vehicles involved in the service campaign include:

  • 2013 Buick Verano
  • 2013 Cadillac ATS
  • 2012 Cadillac SRX
  • 2013 Cadillac XTS
  • 2013 Chevrolet Cruze
  • 2013 Chevrolet Equinox
  • 2013 Chevrolet Volt
  • 2013 GMC Terrain

General Motors Company (GMC) luxury vehicle subsidiary Cadillac, has always been known for their brash designs and big engines. But, as consumers turn to smaller more fuel efficient vehicles, they have been forced to rethink their automobile lineup in order to become competitive in the world market. According to GMC executives, the release of the Cadillac ATS will be the first of its compact luxury models that will launch it as a global contender. GMC hopes that their subtler design, loaded with the latest technology and touch screen controls will lure the younger luxury car buyer away from BMW’s 3-Series or the Mercedes-Benz C-Class. The ATS comes with three engine options, ranging from a fuel efficient four cylinder to a more powerful V-6 that can reach up to130 miles per hour. G.M. Has been advertising the ATS heavily over the summer, but the first shipments are not expected on lots until the beginning of September.

Cadillac hopes to distinguish its luxury brand from others, by offering an in car data, navigation and media system with a touch screen tablet computer. According to Micky Bly, GM’s executive director of global electric systems and infotainment, “The Cadillac User Experience (CUE) will offer a broad range of data and applications beyond what our competitors offer. People have become accustomed to iPhone, iPad and Droid device navigation, that it only makes sense to offer it in our vehicles.”

CUE will pair entertainment and information data from up to 10 Bluetooth-enabled mobile devices, USBs, SD cards and MP3 players with the CUE system. The system reduces complexity through customized information, natural voice commands, fewer buttons and larger icons. Consumers can store those mobile devices as well as channel the information on those devices, along with your navigation tools, weather maps with Doppler radar, AM/FM and XM radio, instant messages and emails, through a central portal in your Cadillac. This system will allow the driver to keep their hands on the wheel and eyes on the road.

To improve simplicity and connectivity for consumers, CUE will feature several auto industry firsts:

  • Proximity Sensing: As the user’s hand approaches the elegant, uncluttered LCD screen, command icons appear. Icons can be customized and arranged by consumers to improve ease of use.
  • Haptic Feedback: Buttons on the fully capacitive faceplate pulse when pressed to acknowledge the driver’s commands and keeps the driver’s eyes on the road.
  • Multi-Touch Hand Gestures: interactive motions (tap, flick, swipe and spread) popularized by smartphones and tablets allow tasks on the LCD screen, such as scrolling lists, zooming maps and searching favorites to be easily accomplished.
  • 12.3 in. LCD reconfigurable gauge cluster (on select models) offers four selectable displays – Simple, Enhanced, Balanced and Performance – that can mix traditional vehicle data such as a speedometer and fuel gauge with navigation, entertainment and 3D vehicle image.
  • Natural Speech Recognition: lets consumers speak logically with fewer specific commands to recall stored media or input navigation destinations. CUE’s text-to-speech feature will also allow consumers to receive text messages by system voice and to send recorded text messages in return.
  • Linux operating system, “open source” software platform and ARM 11 3-core processor, each operating at 400 million of instructions (mips) per second. This efficient hardware setup offers 3.5 times more processing power; than current infotainment systems, and allow developers to write applications to CUE that be downloaded by consumers.

CUE will debut in 2012 in the Cadillac XTS and ATS luxury sedans and SRX luxury crossover.

In 2008 GM recalled vehicles for an overheating windshield washer heater. A fuse was installed as a rectification, however, new reports of problems with the heater overheating continue to exist. GM will be recalling these vehicles again, and will permanently disable and remove the heated washer fluid module. Below is a list of the vehicles recalled:

    2006-2009

  • Buick Lucerne
  • Cadillac DTS
  • Hummer H2
    2008-2009

  • Buick Enclave
  • Cadillac CTS
    2007-2009

  • Cadillac Escalade
  • Cadillac Escalade ESV
  • Cadillac Escalade EXT
  • Chevrolet Avalanche
  • Chevrolet Silverado
  • Chevrolet Suburban
  • Chevrolet Tahoe
  • GMC Acadia
  • GMC Sierra
  • GMC Yukon
  • GMC Yukon XL
  • Saturn Outlook
    2009
    Chevrolet Traverse

Owners may contact Buick at 1-866-608-8080, Cadillac at 1-866-982-2339, Chevrolet at 1-800-630-2438, Saturn at 1-800-972-8876, GMC at 1-866-996-9463 and Hummer at 1-800-732-5493 or at the owner center at www.gmownercenter.com.

T.S.B’s (Technical Service Bulletins) are not recalls. They let automakers and consumers know about recurring problems experienced with various automobile models. Manufacturers do not offer payment assistance for these repairs beyond normal warranty coverage. Below is a list of some recent T.S.B’s

T.S.B. SB0151-09 issued on Oct. 14
2006-9 Lexus IS 250 and IS 350 models may have a clicking noise from the rear, which requires the rear coil spring assembly to be replaced.

T.S.B. WVL-22 issued on Oct. 13
2005-8 Subaru Foresters and 2005-7 Imprezas may experience a momentary lack of fuel during cornering when the gas tank is below 1.5 gallons. The fuel pump could momentarily draw air, causing the engine to misfire resulting in damage to the catalytic converter. Removal of the one-way valve situated at the base of a small sub chamber in the tank should remedy the problem.

T.S.B. J06 issued on Oct. 12
2009 Dodge Ram 1500s’ a leaky windshield washer fluid reservoir sensor has the potential to leak fluid through to the wiring harness to the temperature sensor. This could damage the temperature sensor, preventing the fluid-level warning lamp from lighting. Replacing both sensors and the harness will stop the leak.

T.S.B. 09-19-15 issued on Oct. 5
2006-10 Focus and Escape models may have defective ignition locks that fail to turn to the start position. The problem is blamed on a bad steering column lock module which causes the keys to bind, but can be repaired by replacing the module.

T.S.B. 09-19-14 issued on Oct. 5
2010 Ford Transit Connects may have a brake knock in the rear. Ford dealers have been instructed to engage the parking brake three notches, and drive forward and then reverse for about 800 feet. If this “voodoo” doesn’t work, you can try swapping or replacing the left and right rear drums.

T.S.B. 09-18-2 issued on Sept. 21
2008-10 Ford Focus models may have problems with the front stabilizer bar, the upper front strut bearing or the lower control arm that may cause popping or clicking noises on turns or bumps. Replacing the affected parts, or tightening them to the factory-specified torque setting, should solve this problem.

T.S.B. SB0342-09 issued on Sept. 21
2006-9 Toyota 4Runners during stop and go driving or heavy acceleration, a smell of sulfur may be noticed. The replacement of the converter will eliminate the smell.

T.S.B. SB0338-09 issued on Sept. 16
2007-10 Toyota Tundras may emit a grinding noise from the front end when in 4 wheel drive. A new differential support should remedy the problem.

T.S.B. 09-023A issued on Sept. 10
2003-5 Q45s and 2004 M45s could have an electrical malfunction that deactivates one or both front side air bags and turn on the warning light. The system should be inspected, and if need be, repaired by adding a coating of epoxy to the wiring connectors and rerouting them slightly.

T.S.B. 0600309 issued on Sept. 4
2008-9 Mazda Tribute crossovers may have a popping or clunking sound from the steering column when turning. Replacing the steering shaft and the coupling joint will remedy the noise.

T.S.B. 0904509 issued on Aug. 17
2007-10 Mazda CX-7 may have a rattling sound from the bumper at highway speeds. Adding washers and new fasteners between the bumper cover and the body will quiet the noise.

T.S.B. 09-02-35-005 issued on Aug. 10
In some 2008-9 Cadillac CTS; 2005-9 Chevrolet Cobalt; 2006-9 Chevrolet HHR,2006-9 Pontiac Solstice; 2007-9 Chevy Equinox and 2007-9 Pontiac G5’s the key is difficult to remove from the ignition. Replacing the ignition lock cylinder will fix the problem.

G.M. is going to be dropping the franchises of about 70% of their Cadillac dealerships nationwide. They will not disclose the names of the dealerships that will be closing. Most will have until October 2010 to close, and will not receive any new inventory in the meantime. They will be reducing the number of dealerships from about 1,400 to 400.

Is your Cadillac giving you continual problems? Is the dealership unable to fix it? You may be driving a lemon. Call the California Lemon Law Firm of Delsack and Associates for a Free review. Call 888-Ex-Lemon (888-395-3666).