Tag Archives: Automobile Safety

Automobile Safety And Recalls

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Automobile accidents are the number one killer of Americans under the age of 34, with approximately 42,000 people killed every year. In addition to this, there is an estimated cost of $150 billion for medical costs, insurance and worker productivity, not to mention the emotional costs of being injured. By getting defective and unsafe vehicles off the road, these numbers should be greatly reduced.

The National Traffic and Motor Vehicle Safety Act now called 49 U.S.C. Chapter 301 gives the National Highway Traffic Safety Administration (NHTSA) the authority to set vehicle safety standards and to issue recalls for vehicles that have safety issues.

Since 1966,when the safety act first came into effect, more than 390 million cars, trucks, buses, recreational vehicles, motorcycles, and mopeds, as well as 46 million tires, 66 million pieces of motor vehicle equipment, and 42 million child safety seats have been recalled to correct safety defects.

In order to find safety problem, the NHTSA relies on auto manufactures, dealers, distributors, and consumers to notify them when there is a problem. The NHTSA is responsible for monitoring the manufacturer’s corrective action to ensure the recall is successfully completed.

Some examples of defects considered safety-related are:

  • Steering components that break suddenly causing partial or complete loss of vehicle control.
  • Problems with fuel system components, particularly in their susceptibility to crash damage, that result in leakage of fuel and possibly cause vehicle fires.
  • Accelerator controls that may break or stick.
  • Wheels that crack or break, resulting in loss of vehicle control.
  • Engine cooling fan blades that break unexpectedly causing injury to persons working on a vehicle.
  • Windshield wiper assemblies that fail to operate properly.
  • Seats and/or seat backs that fail unexpectedly during normal use.
  • Critical vehicle components that break, fall apart, or separate from the vehicle, causing potential loss of vehicle control or injury to persons inside or outside the vehicle.
  • Wiring system problems that result in a fire or loss of lighting.
  • Car ramps or jacks that may collapse and cause injury to someone working on a vehicle.
  • Air bags that deploy under conditions for which they are not intended to deploy.
  • Child safety seats that contain defective safety belts, buckles, or components that create a risk of injury, not only in a vehicle crash but also in non-operational safety of a motor vehicle.

If you think your vehicle or equipment may have a safety defect, you should report it to the NHTSA. If the agency receives similar reports from a number of people about the same product, an investigation will be started. In order to make it convenient for consumers to report any suspected safety defects to NHTSA, the agency offers three ways to file such complaints.

Vehicle Safety Hotline
NHTSA operates the U.S. Department of Transportation’s (DOT) Vehicle Safety Hotline telephone service to collect information from consumers on vehicle safety problems. You can call 1-888-327-4236 or 1-800-424-9393 toll free from anywhere in the United States, Puerto Rico, and the Virgin Islands to register complaints or receive recall information about a vehicle. The Hotline also has Spanish-speaking representatives and offers a dedicated number, 1-800-424-9153, for use by persons with hearing impairments.

When you call the Hotline to report a vehicle-related safety issue, you will be asked to provide certain critical information that agency technical staff needs to evaluate the problem. The information you provide is filed on a Vehicle Owner’s Questionnaire (VOQ), entered into the agency’s consumer-complaint database, and forwarded to NHTSA technical staff for evaluation.

VOQs filed through the Hotline will be mailed to you for verification of data. In addition, you will receive an explanation of how your report will be used, as well as a request for written authorization allowing NHTSA to provide your personal identifiers (e.g., name, address and telephone number) to the manufacturer of the alleged defective product you own. Note that you are not required to provide such authorization. However, sometimes sharing this information with the manufacturer can help facilitate the recall process.

Safercar.gov
You can also report a vehicle safety issue to NHTSA online at our vehicle safety Web site: www.safercar.gov. Select “File a Complaint” within the Defects and Recalls section of the home page. The information you submit via the Web site is recorded in VOQ format, entered into our consumer complaint database, and provided to our technical staff for evaluation.

When you fill out a VOQ online, you will be given the option of checking a box to authorize or not authorize the release of your personal identifiers to the manufacturer of the alleged defective product you own. Again, while you are not required to provide such authorization, doing so can sometimes help facilitate the recall process.

U.S. Mail
To report a safety complaint to NHTSA by mail, send your letter to:
U.S. Department of Transportation
National Highway Traffic Safety Administration
Office of Defects Investigation (NVS-210)
1200 New Jersey Avenue SE
Washington, DC 20590

Toyota Could Face Fines For Unintended Acceleration

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Toyota could be receiving a $16.4 million fine from the National Highway Traffic Safety Administration (NHTSA) for their delay in notifying authorities about problems with acceleration pedals. Additional fines for their handling of the recall and civil suits could add up to millions more. “We now have proof that Toyota failed to live up to its legal obligations,” said Transportation Secretary Ray LaHood. “Worse yet, they knowingly hid a dangerous defect for months from U.S. officials and did not take action to protect drivers.”

Toyota said in a statement that it had not received formal notification from NHTSA about the fine, but that it has taken “a number of important steps to improve communications with regulators and customers on safety-related matters as part of strengthened overall commitment to quality assurance.” The steps include appointing a new chief quality officer.

Under federal law, Toyota has five days to agree to the fine or negotiate a different agreement with NHTSA. If it fails to reach an agreement, it can appeal the fine in federal court.

GM Installs Brake Override System

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As federal regulators consider making brake override systems mandatory on all vehicles, General Motors is taking the initiative to install the system in all its new vehicles world wide by 2012.

GM has not had major problems with unintended acceleration, but the company said it was taking the step as a means of reassuring customers about the safety of its vehicles. GM plans to install the software for the system in the electronic throttle control systems of newly manufactured vehicles. The automaker already used it in several models in the United States, mostly high horsepower vehicles like the Chevy Corvette.

Improved Crash Testing

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Under the governments new Car Assessment Program automobile crash tests will be receiving lower grades even though auto manufactures have improved crash protection on their vehicles. This is due to the addition of a side impact test and safer injury criteria for the existing front and side impact tests. The system is being revised to deal with “grade inflation”. So many vehicles now receive five star ratings that the safety conscious consumer has little help in choosing the vehicle that will protect them best.

The scoring system takes effect in 2011 with the new models and is sure to cause confusion amongst dealers and consumers. The National Highway Traffic Safety Administration says it will conduct an extensive public education campaign to educate everyone on the changes. “The newly overhauled five-star rating system significantly raises the bar on safety,” Ron Medford, acting deputy director of NHTSA, said.

Unintended Acceleration Problems Studied

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NASA and the National Academy of Sciences will be conducting studies into the problem of unintended acceleration which lead to the massive recall of Toyota vehicles earlier this year. Regulators have linked 52 deaths to accelerator problems in Toyota vehicles. The two studies are estimated to have a price tag of about three million dollars and could take over a year to complete. Both studies will be peer reviewed by scientific experts.

NASA’s electronics scientists will be working with the National Highway Traffic Safety Administration (NHTSA) in a study of electronic interference. NASA’s knowledge of electronics, computer hardware and software and hazard analysis will be an asset in giving a comprehensive review into the problem.

In a separate study, the National Academy of Sciences will be studying unwanted acceleration and electronic vehicle controls used by all automobile manufactures. The National Academy of Sciences’ National Research Council will review industry and government efforts to identify possible sources of unintended acceleration, including electronic vehicle controls, human error, mechanical failure and interference with accelerator systems.

Tatas Nano Breaks Into Flames

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In Mumbai, India, Satish Sawant, a software engineer, was driving him and his family home from the car dealership in his band new Nano automobile. Shortly after leaving the dealership they began to smell smoke coming from the engine compartment in the back of the car. Satish and his family safely exited the car as it became engulfed in flames.

This is not the first time there have been complaints about the Nano. Last fall there were three Nano’s where customers complained about their car starting to smoke. Tata Motors attributed the problem to a faulty electrical switch and said it had changed suppliers and done additional tests to rule out a recall or redesign. A Tata Motors spokesman assured that the incidents are not related.

Tata Motors, which also owns Jaguar and Land Rover, have bragged about their Nano vehicle as one of the world’s cheapest cars. The company hoped it would be part of a safety revolution as it would get people off of dangerous motorbikes and into an affordable car.

Tata Motors plans to start selling versions of the Nano in Europe in 2011 followed by an introduction into America. Some say the Nano’s smoke and fire problems are a result of the poor quality control issues at India’s number three car maker, which must be addressed before Tata can successfully take its brand global.

Toyota Offers Secondary Fix For Customers

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If you have taken your Toyota in for repairs under their January recall for unintended acceleration and you are still unhappy with its operation, Toyota is offering another fix. The Japanese automaker said in a memo obtained Tuesday by The Associated Press that if a customer is unhappy with the feel of the accelerator after the car is repaired, dealers can provide a replacement pedal at no charge. “A replacement pedal should only be offered to a customer after the reinforcement bar has been installed and the customer has expressed dissatisfaction with the operation and/or feel of the pedal,” Toyota said in a memo to dealers, service manager and parts managers.

Over 100 owners have complained about problems with sudden acceleration after Toyota dealers fixed their vehicles. Toyota has said it is confident in its repairs and has found no evidence of other problems. Many feel the problem with the vehicle is not a problem with the accelerator parts but rather with electronic interference. A group of consumer advocates and engineers who contend Toyota has discounted potential electronic problems in problem vehicles planned to hold a news conference Tuesday on the massive recalls.

Kristen Tabar, an electronics general manager with Toyota’s technical center in Ann Arbor, Mich., said in a video clip posted by the company on Monday that the automaker has eight labs in Japan that it uses to bombard vehicles with electronic interference. She said Toyota ensures that “every system in the vehicle operates properly under those conditions.”

Below is a list of Toyota Vehicles recalled:

  • 2005-2010 Avalon
  • 2007-2010 Camry
  • 2009-2010 Corolla
  • 2008-2010 Highlander
  • 2009-2010 Matrix
  • 2004-2009 Prius
  • 2010 Prius
  • 2009-2010 RAV4
  • 2008-2010 Sequoia
  • 2005-2010 Tacoma
  • 2007-2010 Tundra
  • 2009-2010 VENZA

Toyota Prius Recall Fueled By Mass Hysteria?

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In February 2009 over one hundred complaints had been made to The National Highway Traffic Safety Administration (NHTSA) Office in regards to 2010 Prius brakes that do not always function correctly. An internal NHTSA agency memo indicated that the issue was a “short delay” in regenerative braking when hitting a bump. Japan’s Ministry of Transportation ordered Toyota to investigate Prius braking problems after it received 14 complaints, and Toyota received 77 complaints in Japan. On February 9, 2010 Toyota announced a voluntary global recall of third generation 2010 Prius models. A total of 133,000 Prius vehicles in the U.S. and 52,000 in Europe received software updates to fix the problem.

NHTSA has received at least 10 reports of unintended acceleration on Prius models that Toyota claims to have already been fixed under its recall. The Associated Press reported on March 5, 2010 that additional complaints may be a psychological response of “mass hysteria” to “relentless media coverage” of the Toyota recalls.

Below are two accounts of runaway Prius’s that Toyota concluded the problem was driver related as they could not find anything wrong with the car.

On March 8,2010 the California Highway Patrol (CHP) received a 911 call from a man speeding down a California highway at 90 mph in his 2008 Toyota Prius. James Sikes, the driver of the vehicle claimed that his gas pedal was stuck and pressing the brakes would not slow down the car. The highway patrol officer at the scene says he could see the brake lights turn on and off periodically, and he could smell the heated brakes from a quarter mile away.

When the officer told Sikes to shift to neutral Sikes refused, later telling reporters he feared shifting to neutral would cause him to loose control of the car. Eventually, the car stopped on its own by applying the foot brake and parking brake at the same time.

Toyota’s investigators examined the car and found that the accelerator pedal was functioning normally with no mechanical binding or friction. However, the front brakes showed severe wear and damage from overheating. One of the most surprising Toyota findings was evidence of numerous, rapidly repeated on-and-off applications of both the accelerator and brake pedals. Sikes insisted he was pressing hard on the brakes to stop the car, so repeated application of the gas pedal does not seem to make sense, says Toyota. Toyota’s engineers also purposely overheated the brakes, but could still stop the vehicle.

On March 9, 2010 a similar story in New York involved a housekeeper who said that the 2005 Toyota Prius she was driving sped up on its own down a driveway and crashed into a stone wall. The driver of the car was not seriously hurt, but the car was totaled.

The NHTSA said the computer data from a Toyota Prius showed that at the time of the accident the throttle was open and the driver was not applying the brakes.