Some 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) could experience a loss of drive power. The suspect period began in August 2016, when production of the Chrysler Pacifica began, and ended in January 2023, when Stellantis (Chrysler) started containing vehicles suspect to have the defect.
Chrysler became aware of this issue in August 2022, when the Stellantis Technical Safety and Regulatory Compliance (TSRC) opened an investigation into certain Chrysler Pacifica PHEVs after receiving reports of unexpected loss of motive power. The investigation revealed six customer assistance records, 242 warranty claims, and 59 field reports potentially related to this issue. Chrysler decided to issue a recall.
According to the defect report, there could be an internal transmission wiring connector that could short and unexpectedly shut down the engine. An unexpected engine shut down and a loss of motive power can increase the chance of a vehicle crash.
The remedy is a Product information management (PIM) and Instrument Panel Cluster (IPC) software update for 2017-2018 model year vehicles and a PIM software update for 2019-2023 model year vehicles. This update will provide messaging to the drivers giving them sufficient drive time to exit traffic before the vehicle completely shuts down. Owner notification letters are expected to be mailed out in March 2023. Stellantis number for this recall is 03A and the NHTSA campaign number is 23V-010.
If you are having repeated problems with your Chrysler Pacifica PHEV and think it could be a Lemon, or if you have any questions about your rights under the California Lemon Law, please call our office at 1-888-395-3666 and get some great Lemon Law advice!