Technical Service Bulletins (TSBs) are recommended repair procedures issued by a manufacturer alerting dealers to potential non-safety related defects affecting a vehicle’s performance or life. They help repair technicians diagnose and repair a problem, specifying tools, techniques, and required parts. They can also alert dealers to issues, such as changes in tire pressure or lubricants, repair procedures, and maintenance requirements. TSBs are not recalls and do not entitle customers to free repairs, but some bulletins indicate when the manufacturer is extending warranty coverage for a specific problem. Knowing about TSBs issued for your vehicle can help you save money by alerting you of problems with a car you own or plan to buy. In some cases, they also can expose an early hint of a potential safety problem or the risk of an expensive future problem. Depending on the issue, some bulletins may be difficult to understand for anyone unfamiliar with car repair.

In the above video, Channel 2 consumer adviser Clark Howard warns that not every notice is legitimate and should be looked into thoroughly.

A month after purchasing a 2014 GMC Acadia, the owner of the SUV found himself returning to the dealership for repairs. He subsequently had to take the vehicle in four more times to try and repair a loss of power, Stabili Trak and ABS light problems, and severe vibrations. These defects resulted in the vehicle being towed in on several occasions. At this point he was concerned about the safety of his family and decided to call the Law Offices of Delsack & Associates, P.C. Continue reading

Owners of certain 2010-2014 Volkswagen vehicles will be receiving safety notices for a problem affecting the air bag system. According to reports listed on the NHTSA website, the steering wheel clock spring could become contaminated with debris causing a displacement of the internal guide loops and tension to the internal flat cable. If the cable tears, loss of electrical connection to the driver’s front airbag will disable the airbag and cause the airbag monitoring indicator light to illuminate. Continue reading

The Law Offices of Delsack & Associates, P.C. were contacted by the owner of a 2012 Ford Fiesta experiencing repeated problems. Our client had purchased the Fiesta in September 2011 and was experiencing safety related problems with the transmission. The vehicle was difficult to shift, would shutter, and often slip out of gear while driving. After giving her Ford dealership four (4) opportunities to repair the problems she decided to contact us for advice. Continue reading

The Law Offices of Delsack & Associates, P.C. were recently contacted by the owner of a 2013 Audi Coupe, who was looking for advice about his defective vehicle. He said he was experiencing problems with the engine and transmission which caused the vehicle to accelerate poorly, hesitate, and surge under normal driving conditions. The vehicle also had a defective suspension which required repeated repairs to the rear differential. His dealership verified that the vehicle was undriveable, but they were unable to offer any solutions. Continue reading

After leasing his 2013 Fiat 500 Electric in January 2014, the owner began experiencing repeated problems with his car. He had been taking the vehicle back in since February 2015 and had given his Fiat Chrysler (FCA) dealership five chances to try and repair his Fiat. His 500E had been out of service for over 32 days within the first 18,000 miles and the problems were still not fixed. Continue reading

On May 19, 2014 a U.S. Department of Transportation investigation determined that a defect exists in some Takata airbags and prompts the airbag supplier to issue a national recall. The defect affects frontal driver and passenger side airbag inflators used in vehicles manufactured by BMW, Chrysler, Daimler Trucks, Ford, General Motors, Honda, Mazda, Mitsubishi, Nissan, Subaru and Toyota. According to the recall report, these inflators were made with a propellant that can degrade over time and rupture, sending fragments that could injure vehicle occupants. The defect is blamed for six deaths worldwide. Continue reading

After leasing his 2012 Toyota Camry in December 2011, the owner began experiencing problems with several systems in his vehicle. The electronics were unreliable and glitchy, the dashboard warning lights would remain on, and the speedometer gave inaccurate readings. He also experienced repeated airbag problems despite having repairs done under two separate recalls. (Recall 13V-442: A short circuit within the system could cause the airbags to become disabled or inadvertently deploy; Recall 13V-014: The front passenger airbags may not deploy or may deploy inappropriately for the passenger’s size and position due to an incorrect calibration of the occupant sensing system.) Continue reading