Tag Archives: software error

GM Electric SUVs Safety Action Over Brake Defect

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A safety issue has surfaced for General Motors electric vehicle owners. GM has issued a safety warning affecting over 67,000 electric vehicles due to a software flaw that can lead to a temporary loss of braking ability at low speeds. If you own a recently purchased Cadillac or Chevrolet EV, here is what you need to know about the defect, the vehicles impacted, and your legal rights under state Lemon Laws.

The Defect: What Causes the Loss of Braking?

The issue stems from a defect in the vehicle’s Brake System Control Module (BSCM) software. According to safety documentation:

  • The Trigger: The issue occurs when the driver lightly applies the brakes at low speeds while executing a sharp turn and hitting a bump or dip in the road (such as pulling out of a driveway).
  • The Glitch: The software’s slip calculation misinterprets wheel movement under these specific conditions, causing a momentary release of the brakes and a temporary loss of stopping power.
  • Vehicles Affected: The phenomenon specifically impacts models equipped with Performance All-Wheel Drive (pAWD, RPO X0E).

Although stopping power can be restored by re-applying the brake pedal, a sudden failure at a critical moment creates an extreme risk of a collision. GM has already identified 24 field complaints, including 20 minor accidents and two reported injuries linked to this exact issue.

Interestingly, this flaw persists even after GM attempted to fix a similar issue in a previous safety campaign (NHTSA 24V-589). A company safety report was triggered after a 2024 Cadillac LYRIQ struck a garage wall despite having received the earlier remedy.

GM estimates 67,380 units are potentially affected by this safety action. The impacted models include:

  • Cadillac LYRIQ (2023–2027)
  • Cadillac CELESTIQ (2025–2026)
  • Cadillac VISTIQ (2026–2027)
  • Chevrolet Blazer EV (2024–2027)

Safety Campaign Details & The Remedy

  • GM Action Number: N262570900
  • NHTSA Campaign Number: 26V-717
  • Official Remedy: GM will update the BSCM software via an Over-the-Air (OTA) update or through a dealership service visit.
  • Owner Notifications: GM expects to mail official notification letters to affected owners beginning December 14, 2026.

Does Your EV Qualify Under the Lemon Law?

A defective braking system is a primary safety concern. Under state Lemon Laws, vehicle owners are protected when a manufacturer cannot fix a substantial safety defect after a reasonable number of repair attempts.

You may have a valid Lemon Law claim if:

  1. Multiple Repair Attempts: Your vehicle has been back to the dealer multiple times for braking glitches, software failures, or service fixes without a permanent resolution.
  2. Excessive Days Out of Service: Your EV has spent a cumulative total of 30 or more days at the dealership for repairs.
  3. Substantial Safety Hazard: The defect impairs the use, value, or safety of your vehicle (a brake failure directly fits this definition).

If your vehicle qualifies as a “lemon,” you could be entitled to a full repurchase/refund, a replacement vehicle, or cash compensation—and in most states, the manufacturer is required to cover your attorney’s fees.

What Should You Do Next?

  • Document Everything: Keep copies of all dealership repair orders, safety notices, and service logs. Note every instance where your brakes lag or feel unresponsive.
  • Get the Fix Applied: Contact your local GM dealer to ensure your software is updated as soon as the patch is available.
  • Consult a Lemon Law Attorney: If your vehicle has experienced repeated brake issues or spent extended time in the shop, speak with a consumer protection attorney to explore your legal options.

2025-2026 Bronco and Bronco Sport Instrument Panel Failure

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Ford Bronco Blank Display

Ford has announced a safety recall for certain 2025–2026 Ford Bronco and Bronco Sport models after discovering a software defect that can cause the instrument panel cluster (IPC) to fail at startup. While the failure rate appears low so far, the issue can disable the display of critical safety information—and that creates a significant risk for drivers.

The Problem:  A Startup Timing Error That Can Blank the Instrument Panel

The Instrument Panel Cluster (IPC) is responsible for displaying essential vehicle information, including speed, engine warnings, braking system alerts, and other important safety telltales.

In the affected vehicles, the IPC can fail to initialize at startup. When that happens, the screen stays completely blank.

The Root Cause

Ford traced the issue to a timing-related software fault:

  • During the IPC’s sleep-entry sequence, there is a narrow window where a CAN wake-up interrupt can occur.
  • If this interrupt happens at the wrong moment, it triggers a memory protection fault in the cluster’s control unit.
  • The result: the IPC fails to boot, leaving the driver with a blank screen.

A blank cluster means no speedometer, no warning lights, and no safety indicators, which can significantly increase the risk of a crash if the vehicle is driven in that condition.

Why This Matters for Drivers

If the IPC is blank when the vehicle starts:

  • The driver cannot see speed, engine warnings, brake indicators, turn signals, or safety alerts.
  • Important telltales required under federal safety regulations may not display.
  • The driver loses critical information needed for safe operation.

Although the vehicle can still move, driving without a functioning instrument panel is dangerous—especially in traffic, at night, or in poor weather conditions.

Ford reports no accidents or injuries linked to this defect as of November 2025, but the potential safety impact is clear.

Ford’s Internal Investigation Timeline

The issue first surfaced on September 18, 2025, when reports of blank screens in 2025–2026 Broncos and Bronco Sports were escalated to Ford’s Critical Concern Review Group (CCRG). Over the next several weeks, the CCRG analyzed failure reports, warranty data, and comparisons to a similar prior recall (25S88 / 25V-540).

What they found was significant:

  • Warranty claims were low so far, but
  • 68% of connected vehicles had ignition cycles falling within the window of susceptibility to this startup timing failure—almost identical to the earlier recall population.
  • No clear factor suggested the newer vehicles were at lower risk than the previously recalled models.

The first warranty claim was logged on May 15, 2025, and by November 7, 2025, Ford had documented 12 potentially related claims.

On that same date—November 7—the Field Review Committee approved a formal field action, confirming the need for a recall.

Which Vehicles Are Affected?

Ford has issued a recall for certain:

  • 2025 Ford Bronco
  • 2025 Ford Bronco Sport
  • 2026 Ford Bronco
  • 2026 Ford Bronco Sport

These vehicles are equipped with the susceptible SX2 Instrument Panel Cluster.

Ford’s recall number is 25SC3, and the corresponding NHTSA campaign number is 25V-788.

How the Problem Will Be Fixed

Ford will correct the IPC issue through an instrument panel cluster software update, available:

  • At Ford dealerships, or
  • Through an over-the-air (OTA) update (for vehicles equipped to receive OTA updates)
  • Ford plans to begin mailing recall notices on December 8, 2025.

What Bronco and Bronco Sport Owners Should Do

If your instrument panel cluster ever boots up blank:

  1. Do not drive the vehicle until the IPC initializes correctly.
  2. If your Ford Bronco is affected, contact your Ford dealer to schedule a repair.
  3. Check for OTA update availability.
  4. Monitor for recall notifications and verify your VIN’s status on Ford’s recall lookup page.

Even if you haven’t experienced the issue yet, your vehicle may still be at risk due to the timing-related nature of the fault.

If You Continue to Experience IPC Problems

If the problem persists after the recall repair—or if Ford is unable to fix the defect—owners may be eligible for repurchase, replacement, or compensation, according to California Lemon Laws.

2025 Nissan Frontier and Kicks Blank Center Information Display (CID)

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A potential safety concern has been identified in certain 2025 Nissan Frontier and Kicks vehicles, prompting a recall by the Japanese automaker. The issue revolves around the Center Information Display (CID) unit, which may display a blank screen when the transmission is shifted into reverse. This malfunction could lead to non-compliance with Federal Motor Vehicle Safety Standard (FMVSS) for rear visibility, as the rear view camera image may not be displayed on the screen.

The problem was first reported in October 2024, when a field report alleged that a 2025 Kicks vehicle’s CID screen showed a blank screen at startup. Nissan investigated the issue and conducted various tests, including cold starts and placing the vehicle in reverse. The results revealed that the rear view image was not displayed on the screen, and the “Camera” button did not display the Around View Monitor image. Further analysis, including bench testing, was conducted to determine the root cause of the problem.

After collecting additional field reports and inspecting the affected parts, Nissan concluded that an intermittent communication error could exist between the In-Vehicle Infotainment (IVI) system and the CID modules. This error may result in a blank screen, rendering the rear view camera intermittently inoperable. The company worked with its supplier to develop software to address the concern and identified a similar issue on specific Japan market models equipped with the same IVI system.

To rectify the problem, Nissan has decided to conduct a recall for vehicles equipped with the subject CID in the U.S. market. Dealers will update the software on the vehicle’s center information display to correct the issue. Owner notification letters are expected to be mailed on July 1, 2025. The manufacturer numbers for this recall are PD152 and PMA48, and the NHTSA campaign number is 25V-324. Vehicle owners who receive notification letters should schedule an appointment with their local dealer to have the software update performed as soon as possible.

Software Error Causes Rear View Camera Issues In Ford and Lincoln Vehicles

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A software error has been identified as the cause of rear view camera problems in certain Ford and Lincoln vehicles, prompting a field action to update the affected systems. The issue can cause the rear view camera image to delay, freeze, or not display when the vehicle is in reverse, potentially increasing the risk of accidents.

The National Highway Traffic Safety Administration (NHTSA) first contacted Ford about the problem in January 2025, after receiving 37 vehicle owner questionnaires (VOQs) regarding rear-view camera complaints on 2021-2023 Model Year Ford F-150 vehicles. An investigation by Ford’s Automotive Safety Office revealed that 15 of these complaints alleged a frozen rear-view camera image while in reverse, with an additional 18 related to SYNC and/or APIM concerns.

Further review by Ford’s Critical Concern Review Group (CCRG) and the SYNC engineering team led to the identification of the causal factors as specific SYNC4 software variants between 1.7 and 1.9. A read-across analysis revealed that other vehicle lines also utilized the affected software versions, resulting in a total of 232 warranty claims in North America.

The affected vehicles include various Ford models, such as the Bronco, F-150, Edge, Escape, and Expedition, as well as Lincoln models like the Nautilus, Navigator, and Corsair. The issue is caused by a software error in the accessory protocol interface module (APIM), which will be updated by a dealer or through an over-the-air update.

According to Ford, one minor crash resulting in property damage has been reported, but no injuries have been linked to this concern. To address the issue, Ford will be conducting a field action, with interim letters notifying owners of the safety risk expected to be mailed on June 16, 2025. A second letter will be sent once the remedy is available, anticipated for the third quarter of 2025.

Vehicle owners can identify this recall by Ford’s number, 25S49, and the NHTSA campaign number, 25V-315. It is essential for affected vehicle owners to take note of this issue and follow the instructions provided by Ford to ensure their rear view camera system is updated and functioning correctly to minimize the risk of accidents.

The vehicles affected include:

  • 2021-2024 Ford Bronco
  • 2021-2024 Ford F-150
  • 2021-2024 Ford Edge
  • 2023-2024 Ford Escape
  • 2023-2024 Ford F-250 SD
  • 2023-2024 Ford F-350 SD
  • 2023-2024 Ford F-450 SD
  • 2023-2024 Ford F-550 SD
  • 2023-2024 Ford F-600 SD
  • 2022-2024 Ford Expedition
  • 2022-2025 Ford Transit
  • 2021-2023 Ford Mach-E
  • 2024 Ford Ranger
  • 2024 Ford Mustang
  • 2021-2023 Lincoln Nautilus
  • 2022-2024 Lincoln Navigator
  • 2023-2024 Lincoln Corsair

In summary, a software error has been identified as the cause of rear view camera problems in certain Ford and Lincoln vehicles, and a field action has been initiated to update the affected systems. Vehicle owners are advised to be aware of this issue and take necessary steps to ensure their safety on the road.

2025 Chevrolet Equinox EV Adaptive Cruise Control Issue

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A critical safety concern has been identified in some 2025 Chevrolet Equinox EV all-wheel drive vehicles. The problem affects the adaptive cruise control (ACC) system which may fail to engage the brakes as expected. This defect, acknowledged by General Motors (GM), poses a significant risk of accidents and underscores the importance of timely corrective actions.

Discovery and Investigation

GM first became aware of the issue in October 2024 when a GM engineer reported an incident involving a test vehicle through the company’s Speak Up For Safety (SUFS) program. The report indicated that the ACC system on a 2025 Equinox EV failed to bring the vehicle to a complete stop as anticipated. Following this, GM initiated an investigation, which revealed a software calibration issue in the brake system control module (BSCM) specific to all-wheel drive models not equipped with Super Cruise.

The investigation found that the incorrect software calibration prevented the BSCM from properly receiving commands from the ACC feature to apply brakes. This critical malfunction can lead to situations where the vehicle does not sufficiently slow down or stop when adaptive cruise control is engaged, relying on the driver’s timely intervention to avoid potential collisions.

While GM has confirmed five field complaints related to this condition, fortunately, there have been no reported accidents or injuries associated with it. However, the potential for increased risk due to delayed or insufficient braking when relying on the ACC feature is a serious safety concern that necessitates immediate attention.

Symptoms and Driver Action

Drivers of affected vehicles may notice instances where the vehicle does not slow down adequately when adaptive cruise control is engaged. In such cases, it is crucial for drivers to manually apply the brakes to safely slow or stop the vehicle, mitigating the risk of a crash.

Corrective Measures and Recall

To address this safety issue, GM dealers will update the software calibration in the brake system control module of affected vehicles. This corrective action aims to ensure that the adaptive cruise control functions as designed, providing drivers with the expected level of safety and performance. Owner notification letters are scheduled to be mailed on March 3, 2025 , outlining the necessary steps and information for vehicle owners.

This recall is identified by GM’s reference number N242481530 and the NHTSA campaign number is 25V-012. Vehicle owners can use this identifier to verify if their vehicle is included in the recall and to track the progress of the corrective actions.

If you are an owner of a 2025 Chevy Equinox EV all-wheel drive vehicle, it is essential to be aware of this safety issue and to take proactive steps. Stay informed about any communications from GM regarding this recall.

Fiat Spider Airbag Could Deploy With Excessive Force

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Chrysler (FCA US, LLC) has identified a software error in the airbag control module of certain 2017-2020 Fiat/Abarth 124 Spider vehicles. This issue can cause the airbags to deploy with excessive force during a crash, which poses a safety risk. As a result, these vehicles do not comply with the Federal Motor Vehicle Safety Standards (FMVSS) for occupant crash protection, specifically FMVSS No. 208, which governs crash protection and performance requirements for automotive airbags.

The problem came to light in July 2024, when Mazda Motor Corporation, a partner in the development of these vehicles, notified Stellantis Europe S.p.A. about a potential issue with the airbag control module. Mazda discovered this error during the development of new airbag sensors for upcoming vehicle models. As part of the research and testing process for these sensors, engineers identified a misconfiguration in the calibration tool used to program airbag control modules.

This discovery prompted Mazda to take a closer look at the settings of airbag control modules in previous models, including the 2016-2023 MX-5 Miata. During extensive simulation tests, Mazda engineers uncovered a potential flaw in the collision detection sensitivity of the airbag system. This flaw could cause airbags in these models to deploy improperly, failing to meet the safety standards designed to protect passengers from serious injury. The main concern is that the system might trigger the deployment of the dual-stage front airbag rather than the single-stage deployment that is appropriate for certain types of collisions. This misconfiguration increases the risk of neck injuries during a frontal crash.

FMVSS No. 208 requires that vehicles meet specific performance standards related to neck injury prevention during a 26 km/h frontal impact. The dual-stage airbag deployment in the affected Fiat/Abarth 124 Spider vehicles increases the force of the airbag during deployment, potentially leading to a higher risk of neck injuries, which would prevent the vehicles from meeting these safety requirements.

The issue is not related to a defective part, but rather a design oversight in the programming of the airbag control module. The voltage specifications for the accelerometer, a key component of the system that detects a crash and triggers the airbags, were incorrectly set. This misconfiguration leads to improper airbag deployment, which could result in the failure to meet safety regulations.

To remedy this issue, Chrysler will reprogram the airbag control module in all affected vehicles with the correct specifications. This software update will ensure that the airbags deploy at the appropriate force in the event of a crash, reducing the risk of injury and bringing the vehicles into compliance with federal safety standards.

Chrysler plans to begin notifying vehicle owners about the recall on November 7, 2024. Once notified, owners will be instructed to bring their vehicles to authorized dealerships for the airbag control module to be reprogrammed at no cost. In the meantime, Chrysler has assigned the recall number A3B to this issue, and the National Highway Traffic Safety Administration (NHTSA) has assigned it the campaign number 24V-694.

Rear View Camera Issue Prompts FCA Recall of Over One Million Vehicles

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blank-dashboard-displayChrysler (FCA US, LLC) is taking steps to address an issue affecting the rear view cameras in over a million of its vehicles. On October 23, 2023, the FCA Technical Safety and Regulatory Compliance (TSRC) organization was alerted to a potential problem where rear view cameras were not displaying images in certain Dodge, Chrysler, Jeep, and Ram models. This issue potentially violates the Federal Motor Vehicle Safety Standards (FMVSS) for rear visibility.

An investigation revealed that a software glitch in the radio system of these vehicles could cause the rear view camera to fail to display the required image when the vehicle is put into reverse. This noncompliance with FMVSS No. 111, which mandates that rear visibility systems must default to showing the rear view image and adhere to specific field of view and image size requirements at the start of each backing event, regardless of any prior modifications made by the driver.

The issue, affecting 1,033,433 units, was identified during a thorough investigation. By June 2024, FCA US’s Vehicle Regulations Committee determined that a voluntary safety recall was necessary to rectify the problem.

The vehicles affected include:

2021-2023 Chrysler Pacifica
2021-2022 Dodge Durango
2022-2023 Jeep Compass
2021-2023 Jeep Grand Cherokee
2022-2023 Jeep Grand Wagoneer
2022-2023 Jeep Wagoneer
2022 RAM 1500
2022 RAM 2500
2022 RAM 3500
2022-2023 RAM Promaster

NOTE: Owners of these vehicles will notice that the rear view image does not appear when the vehicle is placed into reverse.

To resolve this issue, dealers will update the radio software in the affected vehicles. Owner notification letters are scheduled to be mailed out by August 2, 2024. FCA has designated this recall with the number 66B, and it corresponds to the National Highway Traffic Safety Administration (NHTSA) campaign number 24V-436.

Volkswagen ID.4 SUV: Common Problems and Navigating Lemon Law Protections

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The Volkswagen ID.4 SUV represents the German automaker’s entrance into the growing electric vehicle (EV) market. Launched with the promise of combining the brand’s legendary driving dynamics with cutting-edge EV technology, the ID.4 aims to provide a sustainable yet practical driving experience. However, as with many new models, especially those pioneering new technologies, the ID.4 has faced its share of teething troubles. This article will delve into the common problems reported by ID.4 owners and explain how these issues could potentially classify your vehicle as a lemon under the California Lemon Law. We’ll also highlight the importance of seeking assistance from a lemon law attorney if you find yourself grappling with persistent vehicle issues.

Common Volkswagen ID.4 Problems

1. Charging Issues

Many ID.4 owners have reported difficulties with charging their vehicles. Problems range from slow charging speeds to the car not charging at all. Some users have encountered issues with the compatibility of their ID.4 with various public charging stations, leading to inconvenience and frustration.

2. Software Glitches

The ID.4’s infotainment system and other software-driven features have been a source of concern for some drivers. Complaints include unresponsive touchscreens, malfunctioning navigation systems, and intermittent connectivity issues with smartphones. These software bugs can detract from the overall user experience and disrupt daily usage.

3. Battery Performance

Some ID.4 owners have reported inconsistent battery performance, including unexpected drops in range and inaccurate range estimates. Such issues can severely impact the reliability of the vehicle, especially for long-distance travel.

4. Build Quality

Although Volkswagen is renowned for its build quality, some ID.4 owners have experienced issues with fit and finish. Reports include problems with door alignment, rattling noises from the cabin, and malfunctioning interior components. These issues, while sometimes minor, can affect overall satisfaction with the vehicle.

5. Electrical System Faults

Electrical system faults have also been reported, with owners experiencing warning lights and system errors. These faults can be unsettling and sometimes necessitate multiple visits to the dealership for resolution.

When Is Your Vehicle a Lemon?

A vehicle is generally considered a “lemon” if it has significant defects that affect its use, value, or safety, and these defects persist despite multiple repair attempts. Under California law, a vehicle is presumed to be a lemon if:

  • The manufacturer has made at least two attempts to repair a warranty problem that could result in death or serious injury if the vehicle is driven.
  • The manufacturer has made at least four attempts to fix the same warranty problem.
  • The vehicle has been out of service for more than 30 days (not necessarily consecutive) for warranty issues.

Understanding the California Lemon Law

The California Lemon Law, officially known as the Song-Beverly Consumer Warranty Act, provides robust protections for consumers who purchase or lease new vehicles. The law mandates that if a manufacturer cannot repair a vehicle to conform to its warranty after a reasonable number of attempts, the manufacturer must either replace the vehicle or refund the purchase price, minus a usage fee.

Benefits of the California Lemon Law

  1. Consumer Protection: The law protects consumers from being stuck with a defective vehicle.
  2. Replacement or Refund: Consumers are entitled to a replacement vehicle or a refund, ensuring they receive the value they paid for.
  3. Legal Support: Consumers can recover legal fees if they prevail in a lemon law claim, making it financially feasible to pursue legitimate claims.

The Importance of a Lemon Law Attorney

Navigating the intricacies of the California Lemon Law can be challenging, and manufacturers often have significant legal resources at their disposal. Here’s why hiring a lemon law attorney is a smart move:

  1. Expertise: Lemon law attorneys have specialized knowledge of consumer protection laws and can effectively navigate the legal process.
  2. Maximized Compensation: An attorney can help ensure you receive the maximum compensation you are entitled to, including potential incidental and consequential damages.
  3. No Upfront Costs: Many lemon law attorneys work on a contingency basis, meaning they only get paid if you win your case.

Conclusion

The Volkswagen ID.4 SUV, while a promising entry into the electric vehicle market, has faced several common problems reported by owners. If you find yourself repeatedly dealing with these issues, your vehicle might qualify as a lemon under the California Lemon Law. Seeking the assistance of a lemon law attorney can provide the expertise and support needed to navigate this legal landscape and ensure you receive fair treatment. Remember, consumer protection laws are there to safeguard your rights and ensure you get the quality you paid for in your vehicle purchase.