Category Archives: Lemon Alert

Volkswagen ID.4 Door Handle Malfunction

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Door handle water intrusion Recent developments in automotive safety have brought to light a significant issue with the 2021-2023 Volkswagen ID.4 models. These vehicles have been identified as having door handles that fall short of the required standards for water ingress protection. This defect poses a serious safety risk, as it can lead to malfunctions in the door lock system, causing doors to open unexpectedly.

The Central Safety Concern

The main safety hazard is the risk of doors opening spontaneously under high lateral forces, particularly at speeds below 9 mph (15 km/h). This can be dangerous for both the vehicle’s occupants and those outside, including pedestrians and nearby objects. The problem stems from water entering the printed circuit board within the door handle, leading to miscommunications with the door control unit.

Signs of the Malfunction

Drivers and passengers in the affected Volkswagen ID.4 models may notice an unusual clicking sound, similar to that of doors locking or unlocking, which can indicate the onset of this issue.

Timeline of the Volkswagen ID.4 Door Handle Issue

  • June 2021: The first signs of this issue in the Volkswagen ID.4 were reported in the U.S., with two cases of door openings. Investigations pointed to wiring harness damage as a cause of water ingress.
  • April 2022: Additional reports confirmed the presence of water in the circuit board.
  • April-November 2022: Volkswagen conducted in-depth analyses using malfunctioning parts, signal debugging, and accelerated aging tests.
  • November 2022: Tests on field vehicles identified the issue at speeds below 15 km/h.
  • January-February 2023: In collaboration with suppliers, Volkswagen analyzed and tested deconstructed field parts.
  • February 2023: Environmental tests commenced on serial parts to better understand the ingress of water.
  • February 28, 2023: The NHTSA called for a meeting with VWGoA to discuss the ID.4 door handle issue.
  • March 2023: Continued investigations by VWGoA and NHTSA, with no definitive root cause identified initially.
  • March 28, 2023: Completion of climate chamber tests led to the identification of the root cause.
  • April 2023: Volkswagen’s Product Safety Committee started identifying affected ID.4 vehicles.

Recall Decision and Implications

By April 26, 2023, Volkswagen’s Product Safety Committee had decided to recall the affected 2021-2023 ID.4 models, following 28 reported instances of door openings. This recall is a vital step in rectifying a crucial safety defect, highlighting the need for stringent quality control and proactive measures in the automotive industry.

Airbag Issue in Tesla Model S and Model X

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Tesla has identified a significant safety issue affecting certain 2021-2023 Tesla Model S and Model X vehicles. The problem lies in the installation of incorrect steering wheel airbags during vehicle servicing. This issue predominantly arose during the retrofitting of vehicles with alternate steering wheels based on customer requests.

Discovery of the Issue

The problem came to Tesla’s attention in October 2023, when Tesla Service in Europe encountered 12 instances where vehicles with round steering wheels were retrofitted with yoke steering wheels. However, there was no confirmation of the appropriate driver airbag variant installation for the yoke steering wheels. This prompted Tesla to initiate an engineering study in the U.S., encompassing 10 vehicles. Of the three vehicles inspected, one was found to have the wrong driver airbag variant, meant for the round steering wheel.

The Nature of the Problem

At the core of this issue is the mismatch between the steering wheel design and the driver airbag variant. The round steering wheel and the yoke steering wheel each require a distinct driver airbag design. During servicing, some vehicles were erroneously equipped with a driver airbag variant mismatched to the steering wheel type. This discrepancy can potentially compromise airbag performance during deployment, elevating the risk of injury in the event of a collision.

Recall and Safety Concerns

As a result of these findings, Tesla decided to recall all vehicles that underwent a steering wheel retrofit – either from a round to a yoke steering wheel or vice versa. This decision underscores the potential safety risks associated with the airbag performance in these retrofitted vehicles.

Official Recall Information

Tesla has issued a recall with the number SB-23-20-005. Additionally, the National Highway Traffic Safety Administration (NHTSA) has assigned the campaign number 23V-743 to this recall. This recall highlights the critical importance of matching the correct airbag variant to the specific design of a vehicle’s steering wheel.

2019-2023 Jaguar I-PACE Potential Fire From Overheating Battery

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Jaguar Land Rover North America, LLC (Jaguar) is taking steps to address a potential safety concern involving certain 2019-2023 I-PACE vehicles. These vehicles were previously subject to recall 23V-369, but the earlier repairs may not have been executed correctly. This oversight could still leave the high-voltage battery at risk of overheating, potentially posing significant safety hazards.

Jaguar became aware of this issue in September 2023, triggered by a field report regarding a thermal overload incident in a vehicle that had previously undergone repairs as part of a prior recall (H441). An in-depth investigation into the matter revealed that the recall action for H441 had been mishandled by a retailer. In particular, the retailer had used an unauthorized service diagnostic tool, leading to the incorrect installation of essential software on the vehicle in question. Consequently, the safety defect persisted, even though the retailer had reported that the safety recall had been successfully completed.

This situation creates a lingering safety risk for affected vehicle owners. An improperly repaired vehicle continues to be vulnerable to conditions like thermal overload, which can result in potential fire or smoke issues. Such incidents can not only jeopardize the safety of vehicle occupants but also pose risks to individuals outside the vehicle and may cause property damage. What’s even more concerning is that the owners may remain unaware that the previous repair was not carried out correctly.

Fortunately, Jaguar is taking action to rectify the situation. Dealers will address the issue by updating the battery energy control module software, ensuring that the vehicles are brought up to the necessary safety standards. In the meantime, owners are strongly advised to park their vehicles outdoors and away from structures, as well as to charge them in the open until the recall repair is completed. This precautionary measure should be adhered to for 30 days after the repair has been finalized.

To help facilitate this important safety recall, Jaguar has assigned it the reference number H459, and it has been officially registered with the NHTSA under campaign number 23V-709.

Honda Civic – Noise From Front Suspension While Turning

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In a concerning development affecting certain 2022-2024 Honda Civic vehicles, an incorrectly assembled steering rack has raised concerns. This assembly issue may lead to potential tire damage, as the tire could come into contact with the lower suspension or tie rod ends. Specifically, the vehicles affected are those 2022-2024 Civic 4-door and Civic 5-door models that had a replacement power steering rack installed as part of a service repair.

Honda became aware of the problem in July 2023, when they were contacted by their steering rack assembly manufacturer about certain assemblies that may have been improperly put together. As a result, Honda swiftly initiated an investigation into this matter, which eventually revealed a defect posing a risk to vehicle safety. In response, Honda made the responsible choice to launch a safety recall.

Flat tire

According to the defect report, the steering racks produced as replacement parts for Honda dealerships had been assembled with an incorrect stroke length setting. When the steering rack’s stroke extends beyond a certain length during driving, it brings the tire into proximity with the lower suspension arm and/or tie rod end. Such contact can lead to tire damage or a potential puncture, thereby heightening the likelihood of an accident or injury.

An early indicator that the issue exists includes an unusual noise emanating from the front tire/suspension area, particularly when making turns.

Honda is taking measures to address this concern. Owners who receive notifications will be urged to return to their Honda dealerships to have the electric power steering rack carefully inspected. If necessary, the steering rack will be replaced to ensure the vehicle’s safety. It’s anticipated that notification letters will be dispatched to owners starting on December 4, 2023. For reference, the recall is identified by Honda as YFW, and the corresponding NHTSA campaign number is 23V-704.

2021 Porsche Taycan: Repeated Problems and the California Lemon Law

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The 2021 Porsche Taycan, with its promise of cutting-edge design and electric power, appeared to be a remarkable addition to the world of electric vehicles. However, it has encountered a series of repeated vehicle problems, predominantly concerning its electronics. A total of 13 recalls have shaken the reputation of this luxury electric car, raising doubts about its reliability.

1. Incorrect Brake Pad Wear Indicator (NHTSA Campaign Number: 23V-347, May 2023) One of the most recent issues has been the inaccurate activation of the brake pad wear indicator. This not only creates an unnecessary panic for owners but can also lead to unneeded brake replacements, adding to financial and environmental concerns.

2. Seat Belt Warning System Malfunction (NHTSA Campaign Number: 23V-176, March 2023) In March 2023, a recall was issued due to a malfunction in the seat belt warning system. This is a crucial safety feature in any vehicle, and its reliability is paramount.

3. Loose Retaining Ring May Cause Dislodged Air Strut (NHTSA Campaign Number: 22V-921, December 2022) In December 2022, a recall was prompted by the potential for a loose retaining ring to dislodge the air struts. This poses risks to the vehicle’s safety and passenger well-being.

4. Vehicle Display Malfunction (NHTSA Campaign Number: 22V-404, June 2022) Another electronic problem emerged in June 2022 with a recall addressing vehicle display malfunctions, emphasizing the importance of user-friendly interfaces in modern vehicles.

5. Driver and Passenger Seat Wire Harness Damage (NHTSA Campaign Number: 22V-278, April 2022) Reports of wire harness damage in driver and passenger seats led to a recall, underscoring the need for safety and comfort in the Taycan.

6. Child Seat Anchors May Be Obstructed (NHTSA Campaign Number: 22V-100, February 2022) In February 2022, a recall highlighted the potential obstruction of child seat anchors, compromising child safety in the Taycan.

7. Suspension May Be Misaligned (NHTSA Campaign Number: 22V-052, February 2022) Two separate recalls in February 2022 and March 2021 dealt with suspension issues. These problems included suspension misalignment and components not being tightened properly, affecting the vehicle’s stability and safety.

8. Incorrect Activation of Hazard Lights (NHTSA Campaign Number: 21V-794, October 2021) Another problem in October 2021 was the incorrect activation of hazard lights, which may confuse and inconvenience drivers.

9. Pressure Input Rod On Brake Booster May Be Loose (NHTSA Campaign Number: 21V-697, September 2021) A recall in September 2021 addressed the potential of a loose pressure input rod on the brake booster, which could impact braking efficiency.

10. Seat Belt Locking Retractor Malfunction (NHTSA Campaign Number: 21V-608, August 2021) August 2021 witnessed a recall due to seat belt locking retractor malfunctions, once again emphasizing safety concerns.

11. Software Error Can Cause Loss of Motive Power (NHTSA Campaign Number: 21V-486, June 2021) One of the most troubling recalls in June 2021 reported that a software error could lead to a loss of motive power, compromising safety and performance.

12. Front Lower Trailing Arms Not Forged Correctly (NHTSA Campaign Number: 21V-362, May 2021) In May 2021, it was discovered that the front lower trailing arms were not forged correctly, raising manufacturing concerns regarding suspension components.

13. Suspension Components Not Tightened Properly (NHTSA Campaign Number: 21V-157 March 2021.) Loose suspension components may detach, causing a sudden loss of vehicle stability and control, and increasing the risk of a crash.

These repeated vehicle problems with the 2021 Porsche Taycan cast doubts on its reliability. As electric vehicles gain popularity, customers are seeking dependable alternatives. For Taycan owners facing these recurring issues, the California Lemon Law can be a saving grace.

California Lemon Law:

The California Lemon Law is designed to protect consumers from persistently defective vehicles. If your Porsche Taycan is suffering from repeated issues that impair its safety, use, or value, the California Lemon Law may offer recourse. Under this law, if your vehicle continues to have issues after a reasonable number of repair attempts, you may be entitled to a refund or replacement.

The electronic problems experienced by the 2021 Porsche Taycan raise concerns about the quality control in manufacturing. Potential buyers should consider the reliability of this luxury electric vehicle carefully. For those who’ve already invested in the Taycan and are facing repeated vehicle problems, the California Lemon Law could be the solution to rid themselves of a problematic vehicle and seek compensation for their troubles.

GM Suspension Bolts Could Fracture

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When it comes to vehicle safety, every component plays a crucial role in ensuring a smooth and secure ride. Recently, General Motors (GM) discovered a potential issue with improperly heat-treated suspension bolts in select Cadillac, Chevrolet, and GMC vehicles. This problem, if left unaddressed, could lead to serious safety concerns, including misaligned rear wheels and an increased risk of accidents.

In August 2023, a plant quality manager at GM’s Arlington, TX assembly plant uncovered a concerning issue. They identified that as many as 223 vehicles may have received improperly heat-treated bolts during the manufacturing process. Unfortunately, these vehicles were not contained at the plant, which raised alarm bells. Of the affected vehicles, 189 were located in the United States.

In response to this discovery, GM initiated a comprehensive investigation into the issue. Extensive testing and analysis were conducted to determine the potential consequences of these improperly heat-treated bolts. What they found was alarming: in the event of a control arm separation, there was a distinct possibility of rear wheel misalignment that could adversely affect the vehicle’s handling.

It is worth noting that, up to this point, GM had not received any reports of field incidents related to this condition. Recognizing the potential risks associated with the improperly heat-treated suspension bolts, GM’s Safety Field Action Decision Authority (SFADA) made a decision in September to conduct a safety recall to address the issue.

The vehicles affected by this recall include the following 2023 models:

  • Cadillac Escalade
  • Cadillac Escalade ESV
  • Chevrolet Suburban
  • Chevrolet Tahoe
  • GMC Yukon
  • GMC Yukon XL

If you own one of the aforementioned vehicles and receive a recall notice, it is crucial to act promptly. GM will ask you to return to your authorized dealer to have both rear suspension outer control arm bolts replaced. This proactive step is vital to ensure your safety and the proper functioning of your vehicle. To facilitate this process, GM has assigned a unique recall number for this issue, N232415910, and the National Highway Traffic Safety Administration (NHTSA) has assigned the campaign number 23V-642.

Battery Fire Risk in Certain Lincoln Aviator and Ford Explorer Vehicles

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Ford Motor Company (Ford) is taking action to address a safety concern with specific 2020-2022 Lincoln Aviator and 2020-2022 Ford Explorer vehicles that are equipped with 3.0L PHEV (Plug-in Hybrid Electric Vehicle) engines. These vehicles may have a manufacturing defect in one or more of the high voltage battery cells, which could lead to an internal short circuit and a potential battery fire.

Discovery of the Issue

Ford became aware of this issue in June 2023 when they received a report regarding thermal venting problems with the PHEV battery used in these vehicles. The report highlighted a 2021 model year Transit Custom in France experiencing PHEV battery thermal venting. Subsequent analysis, conducted by the battery cell supplier, revealed an internal short circuit in the vehicle’s high voltage battery pack, partly due to the presence of a folded anode tab, which occurred during the cell manufacturing process.

Ongoing Investigation

The supplier’s investigation indicated that another, as yet unidentified, factor is necessary for the folded anode tab condition to lead to battery thermal venting. The supplier is actively conducting component-level testing to pinpoint this second factor. While this factor remains unknown, the Ford Critical Concern Review Group (CCRG) has been working to identify the group of vehicles that may potentially have the cell folded anode tab condition.

Additional Incidents

Ford was aware of three more instances of cells with folded anode tabs in the field. These incidents involved a 2020 model year Aviator in the United States, resulting in PHEV battery thermal venting, another 2020 model year Aviator in the United States resulting in a Malfunction Indicator Light (MIL) but no battery thermal venting, and a 2020 model year Aviator in Canada, also resulting in an MIL but no battery thermal venting.

Preventive Measures

To address this issue, Ford has reviewed the cell supplier’s manufacturing process and made improvements during cell production to reduce the occurrence of the folded anode tab condition. The timing of these process enhancements has been used by the CCRG to determine the affected population of vehicles.

Recall Procedure

Owners of the affected vehicles will be notified and requested to visit their authorized Ford dealers for a Battery Energy Control Module (BECM) diagnostic test. If the test identifies a battery problem, the high voltage battery pack will be replaced at no cost to the owner. To check if your vehicle is part of this recall, refer to Ford’s recall number 23S53 and the NHTSA campaign number 23V-626.

Chevy Bolt Electrical Shock Chevrolet Bolt Potential Electrical Shock From Charging Chord

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General Motors (GM) will be contacting the owners of certain 2022-2023 model year Chevrolet Bolt EUVs about a defect that pertains to motor vehicle safety, specifically concerning the Webasto high-voltage portable charging cords that come with these vehicles. The issue revolves around incorrect software within these charging cords, which may fail to discontinue charging if the ground connection is lost.

Discovery of the Defect

The discovery of this safety concern began with a supplier plant audit conducted on March 8, 2023, by GM’s quality engineer. During this audit, it was uncovered that an incorrect hardware/software combination was being used in the production of portable charging cords for the Chevrolet Bolt EUV. GM initiated a review of the situation on April 18, 2023, and subsequently reported it to GM’s Speak Up For Safety (SUFS) program. This led to the official commencement of a product investigation on May 9, 2023.

The Safety Risk

GM’s investigation revealed a crucial mismatch between the software and hardware in the affected charging cords. Under specific circumstances, this mismatch could hinder the software’s ability to properly interpret information from monitored circuitry. Consequently, the cord assembly’s internal processor might fail to detect a ground loss promptly, leading to a delay in halting further charging. Particularly at high ambient temperatures and under limited conditions, users might experience a brief electric shock lasting just 1/40th of a second.

Affected Vehicles and Recall Decision

GM’s investigators managed to identify 374 specific serial numbers for the parts affected by this defect, tracing them back to the production period when these potentially flawed components were used. During this period, GM produced 10,825 vehicles, out of which 9,423 are located in the United States. Importantly, as of now, GM is not aware of any field incidents related to this condition.

Recognizing the potential safety risks associated with this issue, on August 24, 2023, GM’s Safety and Field Action Decision Authority made the crucial decision to conduct an equipment safety recall.

How the Recall Affects Users

For individuals who have been using the portable charging cord with their Chevrolet Bolt EUV, there is a potential risk of being exposed to unprotected high voltage if the cord set loses its ground connection during use. This increases the risk of a very brief electrical shock.

To address this safety concern, GM dealerships will inspect and replace the portable charging cord as necessary. Users are encouraged to contact their local GM dealership or visit GM’s official website to check if their vehicle is affected by this recall. The recall is identified by GM as N2324073000, and the National Highway Traffic Safety Administration (NHTSA) has assigned it the campaign number 23E-065.

Is your Chevrolet Bolt EV a Lemon?

For Chevrolet Bolt owners who believe they may have been sold a “lemon” vehicle or are experiencing repeated issues with their Bolt, the California Lemon Law can provide a potential solution. The California Lemon Law is a legal framework that offers protection to consumers who have purchased or leased defective vehicles, including those with safety concerns like the Chevrolet Bolt recall.
Under the California Lemon Law, if a vehicle experiences recurring issues that substantially impair its use, safety, or value, and the manufacturer fails to repair it after a reasonable number of attempts, the vehicle may be eligible for a buyback or replacement. If you suspect that your Chevrolet Bolt is a lemon due to issues beyond the recent recall, it is advisable to consult with a qualified attorney experienced in lemon law cases to explore your options and seek a resolution.

In conclusion, the Chevrolet Bolt recall underscores the importance of prompt action by manufacturers to address safety concerns. If you own a Chevrolet Bolt and are concerned about its safety or repeated issues, understanding your rights under the California Lemon Law can provide a potential avenue for relief and resolution. Always prioritize your safety and the safety of others on the road when it comes to vehicle recalls and defects.