General Motors (GM) has announced a customer satisfaction campaign affecting approximately four thousand 2013 Chevrolet Volt electric cars. A software glitch in the delayed charging function could cause the vehicle to unexpectedly stall. Drivers will still have steering and brakes, but in order to restart the engine, they must stop the vehicle, turn it off, and wait five minutes before restarting.

According to GM spokeswoman, Michelle Malcho, the glitch only affects the small number of owners that have used the delayed charging option. All drivers are recommended to switch to immediate instead of delayed time charging until the problem can be fixed. GM has already sent letters by Federal Express explaining to customers that the repair requires the vehicle’s control system software to be re-flashed. The repair is expected to take less than an hour.

Two recent lemon law buybacks of Nissan Leaf vehicles in Arizona have Leaf owners in California questioning whether their vehicles can be repaired, replaced, or bought back under the California lemon law.

Approximately 400 Nissan leaf owners in Arizona are claiming that after only a year of driving in warmer than normal temperatures have contributed to a significant loss of driving range in their electric vehicles (EV). One owner said that after only 15 months, his vehicle lost almost 30% of battery capacity giving him a maximum of only 42 miles on a single charge.

In a statement released by David Reuter, Nissan’s vice president of corporate communications, the problems are limited to “a small handful” of Leaf owners, and the vehicles in question were impacted by extreme heat, high speeds, high mileage, and charging method and frequency. He added that there is no defect in the Leaf, but in the interest of customer satisfaction, Nissan bought the cars back. According to Reuter, there have been over 38,000 Leafs sold around the world and the majority customers are very satisfied owners.

A trend in the automobile industry shows that the younger generation is not as interested in driving as the generation before. Not only are they buying fewer vehicles, but many don’t even have drivers license. Some reasons for this change include:

  • The younger generation are more connected through internet and iPhones making them less reliant on owning transportation.
  • Many live in urban areas where everything is at a walking distance, there is good public transportation or they have access to car sharing programs.
  • Young people are facing soaring tuition costs, and the money they’re earning in their part-time, summer and first jobs is going toward paying for school and rent. Even if they could afford to buy a car, insurance is expensive and gas prices keep rising.
  • They have grown up in an era where they have had much more exposure to environmental concerns.

Automakers have known for a while that they were going to have a problem selling vehicles to this generation but are unwilling to believe that they will not want actual cars. As a result, automakers spend more time talking about how well their cars interact with an iPhone than they do about engine performance, ride, and horsepower. Technology such as voice recognition are important to many of the younger drivers because it allows them to safely drive while still staying connected.

They are trying to attract the younger urban buyer by developing a fashionable small car that is easy to park and uses less fuel. Car makers have begun shrinking the size of engines, subtracting cylinders while adding turbochargers to maintain horsepower and acceleration. Smaller engines have become a selling point even in the United States, which would have been unthinkable a few years ago. The idea of electric vehicles has also become more widely accepted.

As these technologies become more common they will also become more affordable, hopefully attracting more buyers. While today’s young buyer seems more open toward the trend of smaller autos with more features, car makers have not abandoned the hope that as this generation gets older and becomes parents they will graduate towards roomier vehicles.