The Center for Auto Safety along with five other consumer and safety groups have filed a lawsuit against the Federal Trade Commission (FTC) over its recent decision to permit dealerships to advertise a vehicle as Certified Pre-Owned (CPO) despite having open recalls. The FTC reached an agreement last year with General Motors and two other dealerships, allowing them to advertise automobiles as “certified pre-owned” even though they might have an issue related to a safety recall that still needs to be fixed. The agency did require the companies to disclose any uncompleted safety recalls to the buyer.

The groups suing the FTC say that dealerships could previously sell vehicles with dangerous, unaddressed safety recalls, but allowing them to designate them as CPO will permit unscrupulous auto dealers to engage in false and deceptive advertising about the safety of the vehicles they are selling.

The owner of a 2014 Ford Focus contacted the Law Offices of Delsack & Associates P.C. for advice after her dealership was unable to fix her vehicle. The Focus had been out of service for over 43 days with four (4) unsuccessful repair attempts on the transmission and clutch assembly. Transmission problems affecting Fords Focus and Fiesta cars are well known and have resulted in the manufacturer extending the warranty on the seals, dry clutch, and TCM reprogramming. Continue reading

The owner of a 2015 Jeep Cherokee, bought in November 2014, contacted the Law Offices of Delsack & Assoc., P.C. regarding problems she was having with her power steering and transmission. Within months of buying the Cherokee, she had experienced two unsuccessful repair attempts for safety defects which kept the vehicle out of service for over 45 days. She continued trying to get the problems repaired until she was advised by her dealer to contact FCA because they could not find a fix for the defects. She was reluctant to deal with the manufacturer, so she contacted us for advice. Continue reading

The Law Offices of Delsack & Associates P.C. helped the owner of a 2013 Chrysler 200 get a buyback under the California Lemon Law. She purchased the vehicle in February 2013 and had been trying to get it repaired until March 2015.  During this time she provided FCA eight (8) repair opportunities to fix defects and manufacturing non-conformities.  The vehicle would go into limp mode under normal operating conditions; the transmission was difficult to shift, would surge and hesitate; the vehicle would not accelerate over 40 mph; and the A/C was defective and would not work.

Within a short time of retaining our services, our firm was able to negotiate a repurchase of the defective vehicle. Our client was reimbursed for her down payment, monthly payments, and registration, less the mileage deduction fee as allowed under the California lemon law. The manufacturer paid off her vehicle and her attorney’s fees. Our client was delighted with the outcome of her case.

Need help getting rid of your lemon? Contact the Law Offices of Delsack & Associates for advice. We can determine if your vehicle qualifies and help you get it bought back. Call us today at 1-888-395-3666 or fill in and submit the case review form at the top of this page.

The owner of a 2013 GMC Sierra 3500 HD contacted the Law Offices of Delsack & Associates after unsuccessfully trying to have her truck repaired for the fifth time. She told us her first repair attempt was at 598 miles for steering that pulled to the right, followed by repeated suspension problems that would make the vehicle difficult to control under certain driving conditions.

After analyzing our client’s potential lemon law case by reviewing the repair orders and purchase contract, we determined she had a valid claim to have the vehicle repurchased. Within a relatively short period after filing our demand, the manufacturer agreed to a buyback of the 2013 Sierra 3500 HD. GMC paid off the balance of the purchase and reimburse our client for her down payment and monthly payments; less the mileage fee allowed under the California Lemon Law. GMC also paid all her attorney fees. Our client could not have been happier to get rid of her vehicle and be reimbursed for the monies she had paid.

Do you think your vehicle is a lemon? The Law Offices of Delsack & Associates can help. All you need to do is fill in and submit the Lemon Law case review form at the top of this page or call us toll-free at 1-888-ExLEMON (1-888-395-3666).

After repeated complaints and ten (10) unsuccessful repair attempts, the owner of a 2013 Chevrolet Cruze contacted our law offices for advice. A review of the repair orders showed that the vehicle suffered from a number of defects. The engine would run rough, stall, and overheat; the service engine soon was always illuminated; the instrument cluster would give inaccurate readings; and the air conditioning was defective. After reviewing the purchase contract, we determined the Cruze owner had a valid claim to have her vehicle repurchased.

Immediately after retaining our services, we filed our demand for GM to repurchase the defective 2013 Chevrolet Cruze. GM agreed to buy back the vehicle, pay off the balance of the purchase and reimburse our client for her down payment, monthly payments, and all attorney fees. GM was allowed to deduct a small mileage fee as allowed under the California Lemon Law. Continue reading

The owner of a leased 2014 Mercedes-Benz GL550 found himself returning to his dealership for repairs seven months after leasing his vehicle. He subsequently provided Mercedes-Benz three (3) more opportunities to repair defects which included: faulty steering angle sensors and steering column module; an “Active Blind Spot Assist” warning light that remains on under normal operating conditions; and an engine that idles rough and hesitates.

After trying unsuccessfully to have these defects repaired until June 4, 2015, the GL550 owner decided to retain the Law Offices of Delsack & Assoc., P.C. to represent him in his demand for repurchase of the vehicle. Within a short time, our firm was able to negotiate a buyback of the defective vehicle. Our client was reimbursed for his down payment, monthly payments, and registration; less a mileage deduction as allowed under California’s Lemon Law. Mercedes-Benz additionally paid his lease balance in full and his attorney’s fees. Our client was delighted with the outcome. Continue reading

The Law Offices of Delsack & Associates P.C. were contacted by the owner of a 2014 Chevrolet Corvette who believed his vehicle was a lemon. He had complained to GM many times about the problems he was having and had given his dealership five (5) opportunities to fix the defects.

He told us the engine had been replaced, the air bag warning light was always on, the engine would repeatedly overheat, there was a clunking noise in the front end during slow turns, and the car would stall at low RPMs. Repairs on the transmission included replacement of the dual mass flywheel and the clutch pressure plate. Additionally, the Corvette had been fixed under two separate technical service bulletins. TSB PI-1276: Repairs to the transmission to correct difficult shifting and a “mushy” shifting feeling. TSB PIE0302: Repairs to the transmission to correct difficult shifting from 1st or 2nd gear, clunk/grind/rattle noises, clutch pedal noise, and general poor operation. Continue reading