(Some information about this case study may have been changed to protect the privacy of our clients.)

The Law Offices of Delsack & Associates were recently retained by a lemon law client looking for help with his 2012 Mercedes SS550V, which he believed to be a lemon. He described to us how happy he was, driving his new Mercedes off the dealership lot and how he planned a short trip to San Francisco to show his friend his new Mercedes SS550V. Unfortunately, our client never reached his destination. Continue reading

The Law Offices of Delsack & Associates have been representing California consumer’s to the highest legal standards since 1987. Our California Lemon Law experience has allowed us to successfully represented thousands of clients throughout the state in all types of lemon law cases. We take pride in the fact that almost 100% of our cases are able to reach settlements without litigation, making the process fast and stress free. Our goal is not to be the “largest” lemon law firm in California, but to continue to be the “BEST”.

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Coda Automotive is asking owners of certain 2012 Coda vehicles to bring in their vehicles to have the side curtain airbag installation inspected. According to Coda, the airbags may have not been installed correctly during manufacturing which could result in the airbags not deploying as intended. Coda will notify owners, and dealers will inspect and correct the side curtain airbag installations as needed. For more information on the problem, owners may contact Coda Automotive at 1-855-464-2632.

Suzuki is asking the owners of certain 2004-2006 Forenza and 2005-2006 Reno cars to bring in their vehicles to get a problem with the headlight wiring repaired. According to Suzuki certain vehicles may have poor contact between the terminals wires in the low/high beam headlamp system. The poor contact may generate heat that can melt the splice, resulting in total loss of headlamps. Suzuki will correct the problem by replacing the splice with two heat shrink crimps. Owners wanting more information on the problem can contact Suzuki at 1-714-996-7040.

According to the 2012 J.D. Power & Associates quality reports, released earlier this week, automobile manufacturers are producing higher quality vehicles than ever before, except when it comes to audio, entertainment, and navigation technologies. The overall quality of all automobile manufacturers increased by 5% since the 2011 quality reports, but “problems” related to the usability of the systems increased by 8%.

David Sargent, vice president of global automotive at J.D. Power & Associates, says that this does not mean that the quality is getting worse. “At one time, these sophisticated technologies were found only on high end vehicles. Over the past couple years, it is becoming more prevalent in mainstream automobiles. An increase in users who expect the same innovative technology found in their smartphones can quickly become dissatisfied when they can’t get it to work. Automobile manufacturers are listening to the consumers and work hard to meet their expectations but need to keep safety in mind as well. There is a learning curve for drivers to get adjusted to new features.”

This is the 26th year that J.D. Power & Associates has done their initial quality study. It not only serves as an industry benchmark for initial quality measured by the consumer, but it is also used by manufacturers to help them design and build better vehicles. Initial quality is a sign of long-term durability, which directly impacts consumer purchase decisions.