After trying to have her 2013 Chrysler Town & Country defects repaired, a California resident decided to call the Law Offices of Delsack & Associates, P.C. for advice. She told us she had given her dealership six (6) opportunities to fix electrical problems that would cause the malfunction indicator light to constantly remain on. The dealership was already aware of the problem, as two technical service bulletins (TSB) had been issued by Chrysler informing technicians that software reprogramming and selective erasing could be a fix. (NHTSA ID: 10054201, Service Bulletin No.: SB-18-048-13 and NHTSA ID 10054169, Service Bulletin No.: SB-18-029-13.) Unfortunately, they still could not fix her minivan. Continue reading

Although the California lemon law was designed to protect consumers who discover unfixable defects with the new vehicle they have purchased or leased, many states have included provisions to protect used car consumers as well.

The defect still must impair the safety, value, or use of the vehicle, and a manufacturer approved repair facility must be given a reasonable number of repair attempts to qualify. This includes four (4) repair attempts for the same or similar problem or two (2) repair attempts for a defect likely to cause serious bodily harm. Continue reading

The Law Offices of Delsack & Associates, P.C. recently helped the owner of a 2011 Kia Sorento obtain a vehicle buyback under the California Lemon Law. Prior to contacting us, he had given his dealership eight (8) opportunities to repair the defects and had complained to the service manager many times, but the vehicle was still not repaired. The defects included engine and other manufacturing non-conformities which caused the vehicle to stall under normal operating conditions and repeated problems with the ignition system and electrical system which would result in a no start condition and the check engine light to remain on. Continue reading

Approximately eight months after purchasing a 2011 Dodge Durango, a California resident found himself returning his vehicle to a Chrysler dealership for problems that would result in the check engine light remaining on. By January 2014, he had provided Chrysler seven (7) more opportunities to repair various problems which included a defective wiring harness, Power-Train Control Module (PCM), and O2 sensor. Continue reading

When the Law Offices of Delsack & Associates, P.C. were contacted by a California resident experiencing steering problems with his 2010 Chevrolet Traverse, we were not surprised to see that the SUV had five (5) technical service bulletin’s issued for the steering system. The owner said he purchased the Traverse in June, 2010, and by August, 2011 already had four (4) unsuccessful repair attempts by a GMC dealer. According to service reports, repairs included replacement of several parts in the rack & pinion system, as well as replacement of the power steering pump. Continue reading

Approximately two months after purchasing his new 2010 Cadillac SRX, the vehicle owner had already returned his truck to a GMC dealership for its first repair attempt. He subsequently provided GMC fifteen (15) more opportunities to repair the defect before he decided to contact the Law Offices of Delsack & Associates, P.C. to demand the repurchase of his vehicle under the California Lemon Law. Continue reading

Under the California Lemon Law, if you are experiencing repeated problems with your car, truck, or SUV, you may qualify to have your automobile bought back by the manufacturer. You must, however, allow an approved repair facility a reasonable number of repair attempts before you qualify. This includes four repair attempts for the same or similar problems, or two attempts if the defect is safety related and likely to cause serious injury.

When the Law Offices of Delsack & Associates, P.C. were approached by a 2010 Audi A4 owner who had allowed the dealer ten (10) opportunities to repair problems, it was evident the vehicle was a good candidate for lemon law protection. Continue reading

The owner of a 2010 Jaguar KF contacted us in October 2010 about problems she was having with her new car. She purchased the vehicle in December 2009 and had already given a Jaguar dealer at least six (6) opportunities to correct defects. These flaws included electrical system problems, a defective computer system, no start condition, defective instrument cluster, defective lighting system, defective water pump, and the SES light remains on. Continue reading